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March 2024 by Stephanie Hanger
I enjoy coming to the Cost Cutters in New London because the stylists are fun and friendly. I especially loved my cut and color services done by Kelly! I will be going back for sure!!Stylist: Kelly was my Stylist, I had never had her before but she was friendly and made sure to listen and understand what it was I was wanting for my cut and color! She was very thorough and did not rush! I was very happy with her and my service!!
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February 2024 by Lesia Scharbarth
I only buy shampoo there. Very friendly people though.
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January 2024 by Wendy Krueger
I've been here twice for color, two different girls & both times had to go back for fixes. The girls just didn't listen to what I wanted. This last fix attempt was due to color not going down to scalp which looked horrible. I also specifically said I don't want warm blonde; I like the cool blonde. I pulled out & showed her the cool blonde strands I wanted her to match to.... and I end up with warm blonde. During the fix attempt she also recolored completely in a different direction instead of just fixing the root & she covered up the brown I liked. I asked about it & she said "There's plenty of brown in there". There isn't anymore! $200+ & 6+ hours this time alone, my hair is not colored the way I asked. Again. Kathy the manager ( not who colored my hair) tried to coach & was great. Truly- she's great! The other two girls just didn't listen & this last time, the girl was quite obviously upset, almost angry at my being there for correction of her errors. The first girl, won't even look at me or say hi. I haven't been rude, I'm just not going back to her. Either one, actually, which is unfortunate because I really just wanted to find someone I could continue to see for years & believe in her. Unfortunately that didn't happen here.
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December 2023 by C L
Whoever cut my hair today did a wonderful job and she was pleasant to talk to
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July 2023 by zack a
Had a new person and wasnt to happy with my haircut
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March 2023 by shadow153 ____________
I got my haircut done yesterday, I showed the stylist a picture of what I wanted to have done and i didnt get what i wanted, i was assured it looked good by the people around me until i get home where i realized that it was infact a very bad cut, i have a job interview in a few days and messing up my hair this bad is really going to mess me up, aswell as i had a training/new (pretty sure training since i had to have another stylist come up and had to check my hair aswell as show her how to do something because she wasnt able to, at this point it was too late to stop) stylist do my hair and they failed to tell me that before they started to cut my hair, they only told me during my cut, it should have been stated before my cut that it would be a new stylist/trainee doing my hair before begging, im very upset and l will not be returning after this, also to mention i did pay 22 so there was no discount/wasnt cheaper because a new stylist/trainee was doing it.
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November 2022 by Martine Purdy
Im a female. Went in for a chop cut ( with a picture for the stylist)..ended up with a mullet. Not cute on a female. The stylist wanted to stop mid hair cut with one side un cut. If need a trim i guess they are ok...otherwise...GO ELSEWHERE.
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August 2022 by Kathleen M
Heads ups you have to make an appointment if you plan on getting your hair cut in the New London salon. Ashley does a great job, my husband and stepson said they will have her do there hair from now on, it's been awhile since they've had a decent cut.
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July 2022 by ruth selle
First time in and the girl that did my hair did an amazing job! Very happy and great customer service.
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July 2022 by Cherri La Rue
Worst place ever! Run! I gave a bad review & the reply was horrible! When I tried to edit my review to their response it wldnt let me! So had to delete several times and still wld not send. Most of these responses are the same! They attach with lies! Poor management, poor customer service, very unprofessional!Service: Hair highlighting
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July 2022 by Tifferz Burns
Kathy always does and amazing job with my hair and all of the girls are so friendly and sweet!!
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July 2022 by Jess Hinman
The stylist told me I couldn't get the cut I wanted because my hair was too thin. She barely did anything and I waa out of the chair in 8 minutes. I feel I paid full price to get insulted for my hair type and I'll never go to another cost cutters again.Service: Haircut
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May 2022 by Vernita Bigthumb
My son had the worst haircut, not satisfied
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May 2022 by Kendra Kalwitz
So I got my hair done and the lady totally messed it all up definitely not want I even wanted and totally messed up everything on my head it’s supposed to just be the tips on my hair and it definitely wasn’t and whatever she was doing didn’t do good at all and such a waste of money!Services: Hair coloring
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May 2022 by Darian Keller
By far my FAVORITE PLACE to have anything done with my hair. Cathey is amazing att what she dose super friendly and very professional. I refuse to go anywhere else. HIGHLY RECOMMENDServices: Hair coloring
