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October 2023 by Frank Arizola
Wasn't a customer and the gentleman helped me with a couple of questions about my phone.
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September 2023 by Lesia Scharbarth
I go to this store for convenience, there's only one guy I like there, Nate. He's very friendly and helpful. I am not sure how knowledgeable they all are. I have bought my phone there and my watch. I had to buy a charge cord for my phone and it works great.
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July 2023 by Angie B
Rob and Joey are miracle workers. They helped me get a replacement phone dealt with faster than anyone at Verizon had in 5 days. They took control and just got it done. They were also very kind, funny, and understanding. I didn’t have to explain things 50 times to them. Give them a raise. Absolutely great guys who know what they’re doing.
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June 2023 by Peter Lascelles
Great service! Competent and knowledgeable. Took care of my issues in short order. Thx
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May 2023 by Jennifer Boulware
I have been in this store many times and I have to say that my favorite employee is Rob. He has always answered any questions, he goes above and beyond in helping me on phone calls and getting the best possible phones, headphone and deals. He was patient and very good with my mom and all her many questions. He is always in a good mood, always polite and a fun guy to be around. Thanx Rob for being and awsome Victra employee ?
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March 2023 by Tina Sweet
We have always received excellent service.
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March 2023 by sharon hanks
Salesperson was very knowledgeable, efficient and friendly
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March 2023 by N&G Ultimate Gaming
Terrific staff to work with. A very clean and nice looking store that even smelled good! Walked into the store with a very nice and warm greeting from Robert Warren who made everything very easy. Knowledgeable staff!
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December 2022 by Melissa Kohl
I've been putting off changing cell providers for awhile since it's always been a hassle. Rob made it so easy, I wish I would have come in sooner!
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December 2022 by Sue Ann Goedderz
Rob was extremely knowledgeable (about 16 yrs of experienc3 really showed) and was able to hook us up with upgrades that fit my non-techie husband as well as upgrade my 90 yo Mom one month later into a flip phone that matched her needs as well. Helped us to jump through lots of hurdles at minimal cost and fix account issues that a live Verizon phone staff member refused to help with. This should be YOUR first stop for small town service with big time results!
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December 2022 by Peter Jobe
Best experience buying a new phone I have ever had. Can’t express my appreciation enough for Dan’s (?) help. Do not go to a Verizon store, go to New London instead.
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June 2022 by Janet Lenz
Nate was great…very patient, helpful and knowledgeable!
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February 2022 by Laura Abendschein
I cannot express how impressed I am with the service I received from New London Verizon. I had an 'emergency' with my phone and called the office at 6:50 pm when they close at 7 pm. Rob stayed late to look at my phone and trouble shoot the issues for me. It is rare to find such exceptional customer service in today's world. I highly recommend this location if you are looking for knowledgeable people who go above and beyond. I also appreciated that they wore masks and the store was very clean. Thank you, Rob!
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January 2022 by Patricia Bordeaux
After considerable difficulties with the Verizon Corporate store and Verizon Customer Service Call Center not fulfilling promises made.We decided to go to a Victra Independent store. Rob spent over 3 hours with us and understood our concerns. While he could not resolve the changes that have occured with the Cell Service to our region, he offered a change to our plan ( that we accepted) that should keep us a Verizon customer.It was very comforting to deal face to face with a person who was willing to listen to our concerns.
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November 2021 by Greg Arndt
Very helpful and friendly