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April 2023 by John Doe
Sent a request to join a few days ago and I got no call,text,or email. Willing to change my review for a waived start up fee
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April 2023 by Bj Shar
Nice open layout with a great selection of equipment for all body parts.
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June 2022 by Kaitlin Haider
My husband has been trying to cancel his gym membership here for 6 MONTHS now and we continue to get charged. He has spoken to local staff and corporate several times without any resolution! Everyone keeps telling us his account is closed and there should be no other issues, yet we continue to see automatic payments taken from our account each month. This is getting ridiculous! We want this resolved immediately and want a refund!
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September 2021 by Corey Western Boy
I canceled my membership. They confirmed that they canceled it. They continue to charge me and won’t respond to any of my emails. There’s never anyone at the club. And no one ever answers the phone. This establishment is by far the worst gym experience and customer service I’ve ever had.
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August 2021 by Ryan Shankey
Didn’t get a tour or one mention of the free training session I was supposed to receive as a part of signing up. Continue to get emails for no signup fee, but they refuse to refund mine despite receiving an offer the day after I signed up. Now they don’t answer the phone or emails. I can only assume all Snap facilities are this bad.
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April 2021 by Brandon Schmidt
Gym is clean and maintained well. Plenty of room. 1 star given due to the poor customer service received. In July 2020, I signed up through my Tivity Health program which bills me personally rather than Snap, Anytime, etc. The employee was unaware of what the program was and mistakenly charged me $84 for their typical member initation. The owner promptly reversed the charge after I'd reached out.4 months went by and then I began being charged again and was charged the past 4 consecutive months totally over $200. I had forgotten that Snap was part of the Tivity Health program, so before I remembered that I reached out to cancel my membership. Then I remembered I never should have been charged and realistically there was no need for me to cancel my membership.Now I've had over $200 essentially stolen from me and they refuse to do the right thing after kindly emailing them an ample amount of information including bank statements to show the mischarges.Definitely not the kind of customer experience you'd expect from Snap Fitness.
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February 2021 by Benjamin Blietz
walking in and receiving a very proactive/ positive mentality. very detailed tour that was very educated to my build. thank you.
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February 2021 by Andrew Bergstrom
I always leave the gym with positive energy and a great mood. Highly endorse this location. A great many friendly people I see every time.
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January 2021 by Alyssa Harrington
I’ve had a gym membership at 5 different gyms over the past 9 years and I can honestly say I’ve never felt more at home than here. I have a great support system between Natalie and Brian they both care so deeply on helping you try to achieve your goals and not just as mentors but also as friends. In the past 2 months I have really improved my muscle strength in my left knee from the help of training sessions with Brian that I haven’t been able to correct In years from a previous surgery. Not only is the staff amazing but everyone that comes in are so friendly and it’s truly a place I have made new friends at and enjoy going to everyday to be around my like minded family.
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January 2021 by Jade Hacken
Snap Fitness is the best gym in the New Richmond area. Not only is it affordable, but the staff are amazing and very helpful! I’m so happy had the pleasure to work here throughout the summer, it was the best job ever.
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November 2020 by Kelli Nadeau
Amazing owners! Dedicated to serve their community and improve healthy living. You have to try their challenges and get a heart rate monitor.
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June 2020 by Angela DeMichele
I highly recommend Snap Fitness New Richmond. Natalie makes you feel like family. She is warm, welcoming, and so positive! Her passion to help others and change lives is represented in her work ethic. If you are looking for a gym that will hold you accountable and has a great culture, here it is!
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June 2020 by Sydni Stephens
I've been coming here for 3 years now. I love the layout, and space. They have free weights, and machines. My favorite is the huge circuit room, you can do anything back there! It's always clean, and the staff is kind and professional! This gym has been a huge part of my transformation. Thank yall for providing a great space to make positive changes!
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August 2019 by Ian A
Great place to train with awesome amenities.
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August 2019 by Devin Quinn
They had a lot of equipment it was just too dark for me
