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January 2024 by Tom B.
Absolutely the worst service ever. We purchased a microwave and range on Black Friday the delivery date for the range has changed four times the latest date is now February 3rd with no guarantee. They never call us until we call them and they don't do anything except blame the manufacturer GE. We had purchased several appliances from them over the past 20 years but we will never shop there again. The local store manager is completely useless. Of course after this post they finally reply and are willing to help. Prior to the post they didn't offer any solutions.
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January 2024 by Mike B.
I needed a freezer asap as mine died and was full of food. They were able to deliver a new freezer in two days.
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October 2023 by Ryan Kautz
Awful customer service. Called to verify some sizing for a microwave with a trim kit and the salesperson was extremely rude. I have an odd size opening and wasn’t sure if the trim kit would add any additional depth and when I tried to get information from the salesperson, he just kept saying “What are you asking for?” Instead of listening to my very basic question.
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October 2023 by Sandy Hamm
Went in for a new washer & dryer to the Genessee outlet. I had pretty much already decided on the models. As I was paying, I remembered I need an oven too (been living on a toaster oven for 3 years after our Viking died). BTW, the induction top we got is Fantastic.Everything great. Delivery on time, all appliances working great.
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October 2023 by Jennifer Noll
Kevin R was a great help! Answered my questions and helped me to make the best decision on a new washer & dryer. Delivery was fast and the installers were courteous and professional. Would highly recommend!
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October 2023 by Jerid Bohmann
Got a great deal and a quick deliver.The guys who dropped off did an amazing job. In and out super quick, I was shocked. Awesome experience all around!
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September 2023 by Jerome Hebert
The installation crew lead by Jose was exceptional. Very friendly, knowledgeable, professional, neat, and careful with the new the appliances and our home. We want to give Jose a special shout-out for everything he is and his dedication to his craft and company! Awesome and exceptional installation job, Jose!
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September 2023 by Jennifer Walsh
Will be shopping at Grand Appliance for future needs. Sales representative was honest and fair helped us determine what washer dryer was best for us. Almost next day delivery was offered. Delivery crew was awesome and they have an app to track their route which was really helpful. Went with the speed queens and loving the performance.
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August 2023 by Julie Husted
Very happy with the our sales person Theresa and the prompt delivery. We love our appliances but I don’t don’t love is the fact that their delivery truck left several oil stains on our concrete driveway. We have been waiting for customer service to call us back. It’s been 3 weeks today 8/21/2023.I feel that is unacceptable after leaving messages from our sales person and us to customer service.
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August 2023 by Julie H.
We are very happy with our sales person Theresa, prompt delivery and especially our appliances. What we are not happy with is the several oil stains that the delivery truck made on our driveway. It has been 3 weeks 8/21/2023 and have left messages with customer service and still no call back. Very disappointed
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August 2023 by Shelley Brown
I just bought a new washer and dryer. The sales dept was very thorough on the brands explaining features etc. Nice store. My items were in stock. I liked that they will take my old ones.
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August 2023 by Michael McDermit
Usually they are great but unfortunately because of shipping issues from Asia I had to cancel my purchase after waiting weeks for a refrigerator. Hugely inconvenient but it's seems a common theme in this age post Covid.
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July 2023 by Buz W.
Wayne at the Genesee location was very helpful and knowledgeable. The delivery of my dryer and beverage Center was ahead of schedule, and the installers were very courteous and did a great job. This is not the first time I have gone to this location, and I will continue to see Wayne for any future needs.
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July 2023 by Fuzzy Wright
It was great once again shopping at Grand Appliance as always! Our Sales Associate Kevin was super helpful and courteous about our wants and needs of what we were looking for, look forward to shopping with Grand in the future! Thank you, Fuzzy!Excellent delivery from The Grand today by Eddie and his partner, very careful bringing the new appliances in and taking old one's out! Super job, thank you!
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July 2023 by Jean Truesdale
Grand Appliance and TV came to our rescue at the end of June when our 18 year-old refrigerator quit working and ruined all our food. We needed a new refrigerator delivered ASAP, especially before our guests arrived for our annual 4th of July celebration week. We found a counter-depth LG model on sale, and the store arranged for it to be delivered 2 days later. The deliverymen were great, very careful and knowledgeable. Thank you for great service all around!
