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December 2023 by Marie Newby
Great service
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September 2023 by Michael Fabian
I came here to test my water because I could not get any chlorine readings. The PH was low, alkaline was perfect, and was concerned about phosphates. They had kids testing the water, which I was okay with if they knew what they were doing. However, he recommended this alkalinity increaser along with a phosphate solution. I questioned him about the increaser, as I had no issues with alkalinity. He insisted he was accurate. The goods were $98.00!! I added what he said, and the pool was out of whack all over the place. What a mess! I had to spend another 100 dollars with another outfit to get this back in balance. I am sorry I did not get a second opinion after their recommendation. No further visits to this store.
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July 2023 by Mike hub
Knowledgeable staff. Lots of variety
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June 2023 by DICK DAGOSTINI
We have had two negative experiences. first was our quest for help with chemicals. they said that everyone was using chlorine and not brohmine as we thought woudl be best for us. They said they really don't sell much bromine based treatment products. we noticed a big shelf that was bromine but completely empty as they were sold out. We went elsewhere and use bormine and love it. Second was service for a leak. The repare crew found the leak but didn't have the epoxy to fix it. they came back when the weater was warmer and applied the fix. they said they never had it fail. It did. They said if it didn't fix it it would be a major call back with expense to match. I applied sealent and fixed it in 5 minutes. I called to report the failure and that I fixed it myself and they were wondering why I was bothering them. I will try not to bother them again.
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April 2023 by Kristopher Woppert
Always had great experience with everyone here. The field techs are very knowledgeable and good at what they do. Be nice to them. Just like anything else, if you are mean you get what you give. I no longer use there scheduled service. Just checking my testing I do and buying parts n chemicals. They services my Dolphin without question when it stopped working. Warranty work but still, very quick and knowledgeable. Great pool store. Thanks Jake.
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December 2022 by Paulette Scarlata
This company opened my daughters inground pool in her new home. The previous owners did not open the pool last year. It was a giant swamp. The guys said “oh they’ve seen worse “ For 400.00 they started the pump , uncovered and folded the cover up and poured in 4 gallons of liquid chlorine. They were upset because they were there longer than they planned because of a heater and pump electrical issues from the previous owners.the kept telling her they had 6 more pools and had to go. They were there 1 hour and 10 minutes. They told her to run her pump, backwash in a week and it will be fine. 4 pucks in the automatic dispenser and she’ll be good to go. REALLY !! They didn’t even test the water. They couldn’t give her anymore information on how to clean the mess up. 3 weeks later its still messed up. She tried to call and talk to the manager, all She got was the run around. I hope others get better QUALITY service than my daughter did. Don’t spend your hard earned money here.
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December 2022 by C&T Eckdahl
Poolside has been a great place to work with. We purchased a used spa from them last year in the height of Covid. They have been very helpful with advice and when we had some issues. Kera has been great to work with.
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December 2022 by Diane Dowling
Great customer service after a longer than usual wait for our new spa cover. This company really cares about having satisfied customers!
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December 2021 by Shaun Rewolinski
Very helpful, and knowledgeable staff. I was happy with their prices too.
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December 2021 by Aleah Reuling
I have never been in the store yet but I was having issues with my pool and a very nice man Eric came and fixed it the next day. It's hard to find good people like him anymore. So if his actions and great customer service have any reflection on this company...I'm using this place from now on!!!!
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December 2021 by Kt P
Not a fan as they utilize teens to test the water. Always felt I was overdoing it with the chemicals. When we bought a heater from them (our second after 12 years with the first from a different company) and it failed after one year, they said it was due to poor water quality. Having the pool over 15 years, that surprised me. No help whatsoever. Switched to Aquafun and like their experience way better.
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December 2020 by Jordan Foley
Came in with some water and got it tested and provided what I needed, no questions asked and awesome service and good prices.
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December 2020 by Roberto Monteagudo
We love our bullfrog spa . Everyone at Poolside was extremely helpful and knowledgeable. We highly recommend them
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December 2020 by Mike Stangel
Very knowledgeable and helpful!!! The staff and Chris are very personable!!
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December 2020 by Heather Friedl
I can not say enough about Chris and his team! They provide the best customer service I have ever received in any industry! Chris treats his clients like family and is always extremely helpful and responsive to any question or issue you have. He goes above and beyond what is expected even after the pool is finished. There have been many times Chris has come to our rescue in getting our issues solved right before we have parties or people over!! Chris is a great guy and I would highly recommend Poolside not only for the amazing work product but unprecedented customer service that you just don’t find anywhere else!!!
