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June 2025 by Sarah Kleinmann
I am so glad I came to the oak creek location. I got to work with the store manager, Jake, and he was fabulous! He saved me over $60 a month an even got me 2 new lines and a watch! Thank you!!!
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June 2025 by Jennifer Santoro
Jake at Oak Creek was great!
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June 2025 by Gregg Anderle
Great customer service. Above and beyond
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June 2025 by Aidan Santoro
Pretty good Jake is a good guy
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June 2025 by Chris Clausen
Jake was extremely helpful with getting us the best billing price and services. He was patient with all of our needs.
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June 2025 by Brea Brennan
My experience with upgrading my phone and reducing my plan was very through and efficient. Jake was a great help in getting me the where I needed to be.
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May 2025 by Amy Petri
Jake was super helpful and understanding. He explained everything very thoroughly.
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May 2025 by Genevieve Kelley
Awesome experience with Jake. Super helpful and thorough. Leaving AT&T with no unanswered questions!
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May 2025 by Antone Martinez
Walked into the store and was greeted by Jake. He was already handling customers but made an effort to greet me upon coming in. While I was waiting I witnessed Jake expertly listen and resolve other customers needs in a detailed and caring manner. While I was being taken care of Jake was able to greet and provide other customers without any delay. Everything involving my transaction was carefully explained in detail and offers were made aware to me that I had not previously known about so I was able to get other merchandise for a great deal. Overall a great expert speedy experience I will go out of my way to come to this store if I need ATT assistance in the future.
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July 2024 by Jamie Bradley
Very knowledgeable and helpful with all the billing questions. Any questions, he helped us understand everything. Great store to go to and employees were great!!
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July 2024 by Holly Walz
Have tried to visit the store twice and each time there was a sign on the door saying closed. Once the note said there was a busted water pipe and the second time Emergency back at 12pm. Time to shop elsewhere?
Update: sales associate ordered the wrong phone for me. Wish I had gotten his name. I would take away the 1 star if I could, find another store. Nick at the Franklin WI location was very helpful.
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April 2024 by Bear Hunter
Assistant was prompt and courteous… Great experience!!!
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February 2024 by Erin Cano
Having issuing with my account since i came here in November. After walking in and getting help from an associate, he stopped and said he had to help someone else because they had an appointment, but he would still be helping me. I was patient and let him do his thing, but he input my address incorrectly and shipped my new iPhone 15 there. AT&T has tried to charge me full price multiple times for this phone even though it was returned to the sender. Ended up having to PAY to open a new line, to get this fixed when I had my previous number for 18 years. I was also told my bill would stay the same, it’s now $20 higher. He also added my email to someone else’s account, now I get their monthly bill and account number sent to me. Tried going back to the store for help and the manager just kept trying to push their WiFi on me. Ended up calling customer service multiple times to get billing fixed, spent over 2 hours on the phone at one point to fix billing from charging me $300/mo and they were also unable to remove my email from the persons account that continues to send me their personal information.
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January 2024 by Alan Atkinson
Billing was not right. And not happy talking to nobody. But computers
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December 2023 by Richard Glazewski
Went to Best Buy and purchased an unlocked phone. They did not want anything to do with me as far as transferring all my stuff from my old phone to my new. I came to this AT&T location and they helped me with no questions asked and no charge. Great customer service and a friendly staff.
