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November 2023 by Incemirra Smith
I am so upset. Their tracking stated a delivery attempt was made but no one was home! The delivery address was the UPS store and the attempted delivery time was during business hours. I updated delivery to one of their HUBS that was scheduled for November 8th as of today November 16 no delivery tracking and I am now being told the delivery is on HOLD! When can I expect my package? It’s simple.
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November 2023 by Tony Polius
Beware, do not reschedule a delivery. I rescheduled a delivery of an expensive package to a day that I was available to pick it up, several days after the expected delivery date. The day I was expecting to receive this package, I heard nothing from DHL. I had to call at the end of the day and jump through their phone system to get to a human being who would only tell me that my package was rescheduled to be delivered tomorrow. What a joke.
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November 2023 by lucky kaurr
Andrew at the Oak Creek Location went above and beyond for me. He called me back when I was having an issue sending my package out of the country. He answered all my questions appropriately. He deserves a raise!!!! We need more people like Andrew working here!!! His way of delivering excellent customer service is the way every business should run. This is why DHL is my number one choice to ship anywhere around the world!
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November 2023 by Flora Bogyay
The gentlemen helping me out went well out of his way to help me out with a package that, initially, was not fully fit for shipping. He offered me a variety of other options and guided me through the process with expertise and patience.
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November 2023 by Oscar Patterson
Thank you to Drew Miller for helping complete a shipment overseas! It was not a straightforward shipment but with his persistence and determination, we figured out how to get the package moving. Thanks!
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August 2023 by Peyton Penner
The gentleman working the afternoon of 8/22 was extremely kind and helpful. He made the whole process simple and painless!
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July 2023 by Judithan Wright
Was told a delivery attempt was made but no one was home... the problem I sat outside waiting for them as i was tracking my package and watched as the driver drove right past didn't even attempt to make a stop... ive had more problems with DHL than any other delivery service
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June 2023 by Arun N
I am supposed to received international shipping package to Fitchburg, WI on 19th June. But the POD showed it was delivered on 16th June to Milwuakee. The good thing I did was to download the POD on the day I just noticed anf then contacted DHL. After couple of so- called investigation now they edited my address on the POd and sent that to my seller and me saying it was delivered to customer address. The best part is I didnt even signed upon delivery . It was just ticked on the signature box showing customer has signed and received. The audacity of editing the POD again and sending it back to us best part ever.
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June 2023 by Qiu JL
I would like to express my appreciation to DHL Oak Creek Station (Andrew Miller in particular). Andrew is awesome! He is very helpful and super nice. He helped me for one of the freight that was mistakenly dropped of his location. Thank you Andrew!! :)
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June 2023 by Kailyn Longueville
The team at the Milwaukee DHL hub was absolutely phenomenal in helping us get our package after hours for our wedding. Truly so kind and helpful group of folks I’ve dealt with in really going the extra mile to help their customers.
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May 2023 by Joseph Pajkos
Incredibly polite and thorough, made a complicated job easy for me. Andrew was a real asset!
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April 2023 by Brett Lipshutz
I can’t say enough about how much Andrew Miller at the Oak Creek location helped us over a course of weeks to get a package released at customs in Mexico! He was so amazing. He even gave me his work cell and answered texts as well as emails. In addition he was very knowledgeable about all of the trade policies. I would highlyrecommend asking for him if you need anything! He restored our faith in humanity.
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April 2023 by Krystal Bentley
I don’t have words to express my gratitude for the effort this team has already put to helping a desperate woman get her package on time! The team at my local Milwaukee service (Drew in particular) actually took the time and went above and beyond to try and satisfy this customer. Living in 2023 you quickly develop no expectations for good customer service, so having gone to DHL and having had such excellent attention left me speechless ! I’m still not 100% sure my package will get here on time, but it’s not due to a lack of effort from the team! Thank you 1000 x over!
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March 2023 by S. Ryan Jacobus
Andrew was the man and squeezed me in right at 7:25. What wonderful service
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February 2023 by Kristy Friend
5 stars for Andrew at the Milwaukee location. Give this man a raise, he went above and beyond to help me today and even made paying a customs fee a pleasant experience.
