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March 2024 by Jason Kukla
We decided to purchase new furniture from Menards. Menards had an Ashley Furniture couch and loveseat. Great sale price plus an 11% rebate. Super easy to purchase in the store by having the associate in the hardware department print us a yard pick ticket. Checkout and paid, then drove back to the order pickup area. Nate, Mike, and the rest of the guys did a great job. Quick to respond to us. We didn’t have to wait 10 minutes, and they loaded the item into my truck.Great price, great service, and 11% rebate back on the purchases.I appreciate the quality and service of this store.
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February 2024 by Leo Synowicz
Good home improvement store
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February 2024 by Mihajlo Sulejic
Cashier did not even greet us as she was busy texting on her phone.
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February 2024 by Pam Wall
Best Menards I have shopped at. Very clean and organized and the most helpful employees ever. Much better than the Miwaukee North store and even better than the Germantown store. Wish it wasn't so far from me.
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February 2024 by Scott Cherek
This Oak Creek Menards is a large store with a lot of items. Plumbing, tools, groceries, grilling, greeting cards and so much more. Watch for sale prices for the best deals. They also have beds and appliances too.
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January 2024 by Marie Redjinski
I'd give 0 if I could!I ordered 20 Master Paws Dog poop bags as they no longer sell them in stores.Not only do they charge a processing and service fee=$15+ (before you even start ordering!), they are claiming because they have a photo of the package at my front door that I got it!I did NOT and the person fromcorporate that I was emailing with said unless I file a City of Milwaukee Police report (like they are even going to come out and bother with a package theft around the holidays!), they will do nothing about it!I saw the photo, DID get the package that was delivered first and was underneath their box but I DID NOT get there's.I've checked with my neighbors and no one took it although I live in a single home, surrounded by other single homes.I have shopped Menards for over 40 years and will never again!In essence, they are saying I lied, rather than believe me for $20 worth of product!!!!Horrible customer service and appreciation!
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December 2023 by Bob Berndt
Called to check on availability of an item. Was on hold for 21 minutes. I am sure it would have been even longer but I hung up when I arrived at the store. Then I asked how to locate the item : Best answer - it should be down over there somewhere. 3 other answers - I don't know, they move stuff sometimes. Also got one RUDE Curt NO !!Terrible store. Not like the one(s) closer to me.LESS THAN 1 STAR IF I COULD STILL POST !!!
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December 2023 by Caroline Dixey
Store is well stocked, but good luck finding someone who can help you. My experience was dismal: an employee who didn’t even look at the photos I had for reference told me to purchase a kit (and yes, not only was it not what I needed, but more than I needed, which would have been figured out if the photos I showed were even looked at). I also had questions about cabinet hardware, and when I asked my question, it was like I had lobsters crawling out of my ears.Menards prides itself on customer service, and I was met with an eye roll, mansplaining, and a nothing answer that made me need at least two more trips to the store to return my misled purchases, and get what I need.Do better. If your employees feel so overworked during the holiday season that they aren’t able to help customers like normal, ALLOCATE MORE HOURS TO EACH STORE!
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November 2023 by Mr.Squid
Customer service is great. Workers are very helpful.
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November 2023 by Charles Jarvis
Great store, well stocked, super friendly staff with tons of great deals!
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October 2023 by Scott W
A fairly typical Menards. Lots of the building materials and home supplies. The checkouts are well staffed. They now accept ApplePay.
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October 2023 by Valbon Bekteshi
Worst customer service it was a lady manager and guy manager that both they seem not to care for anything. They got me going back-and-forth for one return and the manager he said I have somebody helping me over there, waited for another half an hour. Nobody show up never in my life
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October 2023 by Gregory Gardner
Went for a special order pickup and was told I was at the wrong store. When I asked which store is it at the employee said that he is trying to tell me as if I should be patient instead of just answering the question so I told him I would go ask the manager instead. I admit that I was a j*** but I apologized and he told me that I ordered it to be delivered to the wrong store and to go to hell. Not the first time I ordered something and was treated poorly by an employee.Probably the last time now.
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August 2023 by Gregory Jung
A cashier forgot to ring up a toilet and 3 sheets of drywall that I had on a slip and brought to her, I mistakenly didn’t check my receipt just assuming she scanned the paper I gave her. Drove around back to pick it up, 2 security guards sitting in a/c told me nothing They can do, I asked them to call, they said they wouldn’t. It’s 100 degree today so I walk across their gate into the back of the store ask to talk to manager, he claims nothing he can do, I have to walk back to front of store and get it rung up. Spent over 600 dollars, no associate volunteered to help me gather up supplies, put in my vehicle….rather stand around. Couldn’t even find customer service number, it’s a joke their manager lost over 200 dollars in additional sales cause he couldn’t walk to the front of the store or call it up.,.this chain in Milwaukee is a joke.
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June 2023 by Pnut Lee
DON'T ORDER THINGS FOR PICK UP IF YOU'RE A WOMAN OR OLDER PERSON. THE CUSTOMER SERVICE IS HORRIFIC AND NOBODY EVEN ASKING IF YOU NEED HELP LOADING IT.THEY MAKE YOU FEEL LIKE YOU HAVE TO BEG FOR ASSISTANCE AFTER THEY TAKE YOUR MONEY.LOTS OF EMPLOYEES STANDING AROUND AND NOBODY WILL TAKE THE INITIATIVE TO HELP THE CUSTOMERS.ABSOLUTELY HORRIBLE NONEXISTENT CUSTOMER SERVICE.
