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November 2023 by chuck yang
Came in tonight to get an emissions test done. Before I went in I called and the self recorded message states that they're open until 9 PM on Tuesday evenings. The self recorded message also states that they do emissions and to press 1 for more information; the message additionally mentioned that they do emissions Monday thru Friday (not stating the specific time they're there til). I went through tonight's storm and arrived around 7:15 PM and walkthrough the "office door". There was a gentleman sitting on his phone in the corner and I greeted him. He continue to sit there and literally waited a whole minute on his phone before saying anything to me. Only to mention after I told him I was there for an emissions test, "Oh yeah, the person that does that leaves at 5. You'll have to come back tomorrow." Like bro, you're just sitting there on your phone! Service such as these can draw in new potential customers (and probably only takes 5-10 mins) and here bro is sitting, not willing to do nothing. To me, that yells, I'm lazy and I'm not willing to do what it takes to create a good experience for potential new customers. Horrible first time experience. Imagine the work they do! If this is what/ how they care for their business, stay away from lazy business owners (or people who, unfortunately, represent this business in this way) like this organization. Definitely not coming back.
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October 2023 by Steel
Had an appointment for early August .waited over a month to get the appointment. That’s fine. They said I needed heads done..expensive, .Dropped the car off and didn’t take it apart until September 9th they left it apart and rolled it out side for 3 weeks. ..started putting it back together, got 90% complete.. stopped and worked on other things.(repeatedly). 3 weeks later, the get the car back together, and it ran the same but worse. Got my car back late October.Couldn’t take anymore excuses as to why they’re not working on my car and they couldn’t tell me what was wrong, and charged me more. Took it to another mechanic. Terrible communication. FYI Look at all the generic responses under complaints.. exactly the same. That’s the level of customer care they have.
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October 2023 by brian memmel
We were a bit nervous to try a new automotive shop, especially for something that we knew would be costly. I was blown away by how amazing this place is. They called us and informed us of what was wrong with my wife’s SUV. They gave us a price and an expected time. They were spot on! Cost was great, and they finished the work when they said they would. The customer service was absolutely outstanding. When we picked up her SUV, the staff was very knowledgeable. I highly recommend this place for all your automotive needs. They do emissions as well, which I was unaware of.
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October 2023 by BillyBoy howe
Satisfied with the work they do a little out of the way not much to do why you wait most times I don't have someone to take me anywhere other than that it's fine
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September 2023 by Joel
Bobby's operation is top-notch with quality workmanship! You would be double dumb not to trust your vehicle repairs in their hands. Quality ownership, mechanics, and staff. All at a fair price!
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September 2023 by Danijel Milosevic
Can here 3 times for an emissions test. Never have anyone available.Don’t waste your time. Go to a place on the corner of puetz and Howell or S Milwaukee on Chicago. Had to do three cars and they all got me in writhin 10min.
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August 2023 by spirit adrft
Well...3rd time in 2 weeks I have tried for an emissions test. No appointment necessary but I highly recommend calling first.
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August 2023 by CustomMade Closings
Do NOT take your vehicle there for emissions test! The guys who are hanging around inside are incredibly insulting. Their testing unit is the worst in decades. Proceed at your own risk.
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August 2023 by Bounphone Phoneprasith
Went there to do my emissions test. Dude told me he close down the computer for the emissions test when it was only 4:49pm and they stop doing the test at 5pm. He told me to come back the next day because he already close down the computer but he did the emissions test for the next guy that came after me smh
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July 2023 by Fab C.
Our Van, Ram Promaster broke on our anniversary trip and These amazing people sent by the mighty universe came up and rescued us in this time in need we were able to get in and get out with a couple hours! I'd say if you're from town this will be your best bet, in quality service. We had our dog with us and the staff was so friendly and amazing gave my doggy some healthy treats on the house. I really appreciate the fact that they were booked all day and were able to look at our situation and assess it. Everyone we called in the area gave us a no that they're were booked but they were able to access us better than anyone we call!Thank you once again to the staff here at Oak Creek Automotive!
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July 2023 by Daniel Karwowski
Super guys and girls there will work with you on your issues and they do emissions testing! Very pleased with the service! Come and see Bob and he will give you a fair shake
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July 2023 by Cyndi S
I wish I could rate this place based on the quality of service but I never got that far. I walked in with no one else around. 4 different employees looked at me standing there and not a single one acknowledged me. So, I guess that speaks for how they feel about customers.
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July 2023 by Tracy A
I got my emissions tested here. The process was very smooth and the employees especially Tia were all working very fast and efficiently!
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June 2023 by G G
I had a leak in my vehicle so they replaced the pump. Took it for an oil change they said the pump was leaking oil. Returned to Oak Creek Automotive, they said the gasket was pinched. They replaced they gasket. Went for oil change the guy said my pump was leaking oil....for the amount of money I rather never return.And this is after they tried to recharge for a part they already replaced.
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May 2023 by Jeff P.
Awful, save yourself time and go to another mechanic who knows what they're doing. I had to have these people fix the same thing three times in a row and it still is having the same problem. Unreal
