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November 2023 by penski3000 penny
After being a guest on and off for a year because.me and my boyfriend were caught off guard by a life changing event I can say that this was the worst motel ever. Air conditioner/heating units are broken. The last bed we had was sinking and had wood hanging off of it. The rooms all had mold and made breathing hard. The ice machine was broken more than it worked. The floors were so dirty it would take a package of Swiffers just to clean it. There was also semi trucks with refrigerators attached that would be so loud they would make the room vibrate. The sink handles were broken in most rooms. The shower curtain rods were hanging off the wall. The pilows were has thick as a sheet of paper.The beds, sheets floors toilets mirrors all had burn marks and holes. The coat rack hung off the wall. They almost kicked us out once cause our baby was born with a cleft palette and they don't like people with medical needs. Our room flooded on e and we received no companesation. Then after paying $20k+ we were put on the do not rent list for no reason with a small baby. This .wàs a blessing in disguise since the place we are at now has an older ac unit that works better than theirs. The sink is not missing the stopper. The lights all have light bulbs and the maod service is quick nice and understands our needs.In response to Ricardo...these issues were brought up to management and the front desk. In was threatened that I would be on the DNR list sooner if I complained anymore. Other guest who have complained have been put on the DNR list also. the first shift lady cant even walk the grounds let alone get to the second floor. She's handicap but nice. The 2md shift lady does absolutely nothing but look at her cell phone and treat people poorly. The 3rd shift gentleman doesn't want to hear about complaints because he knows they won't be taken care of and things will just stay the same. Like I said for the money we spent we should not have been threatened but at least had someone come look at the problems
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October 2023 by Kasib Thomas
Too much for a room as for many hotels for there not to be a standard 24hr check out time. Guess it's quiet cause ain't a lot a people there seeing how far it is from civilization. It'd be nice to see someone other than the employees. Good luck wit the ice machine on late nights
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September 2023 by Stephanie Diggs
This location was not as nice as the St Louis hotel. The room was adequate. It had a mini fridge and a microwave, but no coffee machine and no safe. The grounds around the buildings were pretty trashy, and the only ice machine was out of order. It did however offer a single coin operated washer and dryer on site. The staff was cordial and the price was adorable.
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September 2023 by Shannon Peckford
Check in staff was great. Room was clean but hasn't been updated in a long time. Shower head didn't work all that well.
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August 2023 by latina Hanson
First room smell like smoke the second room smell like clorox. The evening staff front desk was decent the morning staff was nice. The beds were comfortable. Sheets were clean, no bugs! The back end area of the building all the way to the back was a little sketchy.
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August 2023 by Ian McPherson
This place is disgusting. There is blood and burn holes all over the bed, the floor is sticky and gross, and the weeds around the property haven't been trimmed since last year. If I didn't know better, I would think the place was abandoned. Stay away if you know what is good for you. And, to top it all off, while checking in last night, the person at the counter, a woman named "Sue", took it upon herself to tell me that they WOULD call Animal Control and have my dog taken to the pound if I left him unattended. This woman, "SUE" threatened my dog. If you love your dog, DO NOT STAY HERE.
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August 2023 by Nick Morrison
The room was below standards, needing repairs, broken toilet paper holder, table was loose legs, a safety concern. Floor's dirty. The only thing positive was the coffee which you had to go to the office to get. I wouldn't stay there again.
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August 2023 by Will Warasila
People outside, drinking and smoking until 230 am. Poop stained bathroom towels, broken AC, smelled like stale smoke, worker was offended that we didn’t live in Wisconsin. Honestly, my girlfriend barricaded the door with any thing she could find in the room—she was terrified. However, we were 5 min drive from the airport—not bad.
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July 2023 by D Town
It was good for the price. Our room was clean & the bed was a bit on the hard side. Asked for a TV remote, but it didn't work. There are not any extras in the room besides a small bottle of shampoo/conditioner combo.
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July 2023 by Mark D
I can't recommend this hotel. There are a number of red flags visible to even a casual observer and that have been mentioned countless times by other reviewers for many years, and without apparent action other than canned responses from corporate. (I wish that I had read these before booking.) Our floors hadn't been mopped in probably months: our socks were dirty almost immediately. The wall ac/heating unit worked, but the plastic cover was broken and the exposed vents were dirty and possibly moldy. There are long-term residents who are mentally ill and rude. Dogs are allowed to roam freely. Stay away if you value cleanliness, safety and sanity.
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July 2023 by Selena Wallace
I work at a hotel same stars as yours and I mean yall couldn't even fix the hole in the drywall or clean the dirt off the bathroom door. The night desk lady was actually quite rude and I am the night front desk/auditor at my hotel and even when I don't wanna check someone in im still professional and give them all the info they need like where the ice machine and guest laundry is etc.
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June 2023 by Amanda Wainscott
Horrible experience!! Don’t stay here!! Cops are constantly there. We were offered drugs a cpl different times.floors And walls were nasty. Roches in the room. A huge dog pushed my door open and attacked my dog. I reported it to the office and was told to call the cops. The next morning we were ask to check out. No wrongdoing was done on our behalf but was still asked to leave because the situation. The front desk lady was terribly rude. This was a bad experience all the way around.Rooms: Rooms are not clean. Floors dirty walls dirty.Safety: Homeless people and drugs are everywhere.
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June 2023 by Kelly Carpe
Location is a bit "rough" but this is way better then the motel 6 next door by far. Overall problems are minimal here. The office staff are great here. Maids are helpful. Rooms are large without carpeting so you can bring your pet for free.
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May 2023 by Jesse Peters
For what I received from the cost of the room I definitely didn't get my money worth. Broken window, broken sink handle, broken heater/air conditioner, and the toilet was loose had to fix myself before use. I wouldn't waste my money by staying at this hotel again.Rooms: My room was in Horrible shape and condition for what they was charging per night.
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December 2022 by L. A. Starr (Starrweaver)
This location shouldn't be a Red Roof Inn. It is not up to quality standards of a Red Roof.No breakfast. No mini fridge, no microwave, no coffee/tea in room. Nothing like the Red Roof Inn hotels I've stayed in before.Bed is good, coffee in lobby is good.If that's all you need, fine. Want more, find someplace else.Noteworthy details: Near airport, but has no shuttle.
