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November 2023 by BigJsgarage w
The store was well kept.The employees were well-trained. They are very polite and very helpful. I had a very good experience. I will use this store all the time now?
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November 2023 by Timothy Brand
Stopped in after a frustrating call with the customer service line last week. John was incredibly helpful and positive, he sorted out my issue right there on the spot. Highly recommend this store if you're having trouble, these guys know how to help!
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November 2023 by andie zingsheim
First time using their store because all I had to do was drop off old equipment and needed a receipt. I was 3rd person in store when they opened at 10 and there were 2 employees helping others. I was not aware I had to make an appt and because I had a dr appt at 11 I was hoping I could get quick assistance. I was so wrong. An employee,( and I use that term loosely) Easton was just walking around and doing nothing and there was a free computer that he could have easily spent the 2-5 minutes to take care of me. But nope- he was rude and dismissive and basically said that it wasn’t his job, that I’d have to wait for the others to take care of me. Yet he had time to chat with another customer who was already being helped. Because it was first come, first serve and there were appointments, I got notified at 10:49 AM that they were available to help. I was already long gone as I wasn’t going to miss my dr appt. I think Spectrum needs to focus on customer service. When I worked as a supervisor, if a customer was irate or even unreasonable, I still treated them respectfully. Apparently that doesn’t apply to this Spectrum store. Had he even showed a little understanding I may have just said that I’d return later. He didn’t even offer that. He said I could make an appointment online. Total example of laziness. I then went to ATT store as I have my cell phone thru them, and total different experience. I was greeted right away and even though they were fairly busy, I was assisted within minutes-no appointment or sign in necessary. Polite, efficient and I’ll be saving over $40 month on internet if I go with them. Jon was amazing and made me feel like I mattered. I never had issues with Spectrum online of from any tech I met with in the past. But this employee was the last straw for me. Sorry Spectrum, but Easton just may have cost you a customer.
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September 2023 by Arlene Morgan
Went in to pay my bill and ask about changing my program to lower my bill. Well I got so much information and help from my customer agent that I will always go inside the store instead of trying to talk over the phone for help.
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July 2023 by Bill Russell
While they were very helpful, the 'new' router I was provided was refurbished & failed to operate properly. A tech had come out to fix the problem. It turned out to be the better choice as he upgraded other equipment while he was here.
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July 2023 by Tammy Oltarzewski
Brandon was amazing and did a great job showing my grandma how to use her new phone. He was great at multi-tasking and very patient with elderly
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May 2023 by kaitlynn jones
John A. was absolutely amazing! I loved his help with getting my sons phone back in working order!
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May 2023 by Justin Murray
Unit 182013 was parked in my reserved spot today even though we have plenty of available space for service vehicles. As if I did not have enough of you guys randomly jacking up my bill for no reason with no warning at all, now your stealing my parking spot from me. Screw this company.
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May 2023 by Brian Ross
Went to Oak Creek store to have very outdated. no-longer working cable box and remote replaced. Assisted by Fabian, a long term employee, who I had dealt with in the past concerning customer service. He was polite, very knowledgeable, efficient. and made it a pleasurable experience. My wife and I were in and out in short order with what we came for. Hard to improve on excellence...Thank you. Fabian.
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April 2023 by Jeffrey Hafert
Good service and knowledgeable. Service was fast and not much pressure to add on any other things to your account.
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March 2023 by Dean Calin
I was quoted a monthly rate of $20 for internet service. When my bill came it was for $49! I could not get the bill straightened out on the phone ("customer service"), so I went into the store. The woman in the store said that I needed to talk to the sales rep that gave me that price. Plus, the whole reason that I wanted to move to Spectrum was because AT&T's internet kept dropping off - but Spectrum's service is even worse! It drops off 3-4 times per day, every day! This is a horrible, deceptive bait-and-switch tactic - I am just furious right now!
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March 2023 by Taras Key
Wait time was five minutes. Time spent with person assisting me was pleasant and quick. I was returning equipment so she also verified info on my account which was appreciated
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March 2023 by Lesli B
Helpful . Very busy had to wait 1hr. But I understand understaffed. But customer service was very pleasant and curtious.
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February 2023 by Stacy Kasmer
My mom died and I’ve closed her account. I’ve been trying to return her items. I went on a Wednesday because that is my only day off. They were CLOSED. Not sure why they close in the middle of the week. Losing my mom has been hard enough but to get charged for the equipment I’ve been trying to return is absolutely ridiculous!!! I’ve tried to return the items on the weekend as well, but there closed on Sundays so should I give up because my mom is DEAD? Or do I have to keep wasting my gas to fit around their schedule. They are making my life more miserable and harder then it already is. Thank you for nothing!
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February 2023 by shaun hogan
If you turn in your equipment early they do not pro rate you for the month and give you a rebate. So the only thing they care about is getting your money. Now as u can see , they are replying back to this review with a computer generated answer so unless you are going to give me my money back...don't bother...enstead learn to give back money that you didn't earn
