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May 2023 by spirit adrft
On April 18th their ATM machine jammed, I received $40 of the $340 I withdrew. Branch Manager Jeremy was on site, to date I have not received MY money! I work third shift and have spent at a minimum, 40 minutes every other day on the phone with the useless 24 hour number that is closed on weekends. I made an extra special trip to the store to speak with Manager, whom remembered the incident and filed a third claim, no provisional credit, no resolution. I will be closing my decade old account when this is all said and done.
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November 2022 by Terri Hobbs
There horrible to deal with..Worse bank you can have any problem with..Horrible customer service...
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October 2022 by Pete Dorn
If it's posted that you're open till 3 on Saturday it would be nice if you were open till 3!
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August 2022 by Bernice Gonzalez
Erin is awesome!!!!
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August 2021 by Vinita Elkhair
I just left this branch and horrible attention. I have never been treated so badly in this bank. I have years with the bank. with personal and business account. and for the first time I have such a bad experience with a lady who seemed not to like her work, zero kindness, horrible
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August 2021 by Nichole Domack
Very helpful friendly staff. Very impressed.
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February 2021 by Liz Harwood
So I feel bad for leaving this rating but it has NO REFLECTION on Alex or Crystal...but I just came in to drop off quarters to be counted and I was told by a teller that I would have to go to the Howell Ave Branch...that this office has no way to store or wrap the quarters. I looked at this teller and said “You’re a Bank”...her reply was “Yes”. This is beyond irritating...please figure out how to accept some lose change you guys!!! You are a bank and I presented legal tender!
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December 2020 by C W
The woman with the attitude should be fired. I’ve never had such bad customer service before! I won’t be going back to this branch at all.
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December 2020 by Billy Weber
Go in sometimes to make deposits. Staff is always friendly and work quick.
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February 2020 by Carramena W
The woman with the attitude should be fired. I’ve never had such bad customer service before! I won’t be going back to this branch at all.
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March 2019 by Kamaljit Singh
Great best Fast Service
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July 2018 by Nathan De La Garza
Everyone I've dealt with have been extremely kind.
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April 2018 by S L.
Worst customer service I've ever experienced. What bank allows you to overdraft your account by $500!?!?!?! Allowing people to live in a constant state of overdraft fees??!?!?! But this was a different matter involving a merchant who charged me $900 for a $50 charge, the bank was less than helpful, they said that they wouldn't help me with a provisional credit but that I can overdraft my account up to $500 to get by..... Yeah this started the reasons which caused me to leave. I've been a customer for 20 years and USBank has lost my service because of the numerous errors, poor customer service and the insane fees they charge. I closed 2 of my 3 accounts, and what did they do? Linked the check card from the closed checking account to my last account that I was waiting for the final transaction to clear, instead if cancelling the card!!!!! $1.60 left in my account and they paid a $20.10 reoccurring bill (which I changed the account online to my new accounts, so I'll be having words with that company next) that card that was left open in error, charged me $36.00 in overdraft then the maintenance fee.... told them to close out everything linked with the accounts, but of course, shitty customer service and incompetence rules again. So what now? I have to wait 10 freaking business days for this to be rectified???? Are you kidding me?
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November 2017 by Marissa Cintron
Too many fees !!!!
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January 2017 by Richard S.
This branch is conveniently located inside the new Meijer Store in Oak Creek.The staff here is knowledgeable, friendly, helpful and accommodating. What more can I ask for from a bank?
