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March 2024 by Hank Aaron
Ryan was amazing and incredibly kind! Ryan is why we stayed with ATT after the hiccup last week.
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February 2024 by Gary
The fellow that helped me out with pleasant, extremely knowledgeable.
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February 2024 by JOHN BONGA
Still not getting discount for bundleing been 5 months
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February 2024 by Benjamin Witek
Ryan was the best. Strongly recommend for business wireless service or personal.
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February 2024 by Kev Wash
Vindictive employees they will mess up your service because you may be frustrated because they don't know how to communicate.. inconsiderate and hateful employees
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January 2024 by Monica Weis
Signed up for “a great deal” at my Costco store in September 2023. Worst decision I’ve made in a while. We had issues with turning in the old phones; made to jump through unexplained hoops every step of the process. Tried to get help at the nearest AT&T store only to be told that they couldn’t help me because I purchased my phone at Costco. All of my bills are higher than promised at sign up. Called customer service multiple times and was told that my sales rep told me I agreed to a monthly bill $60 more than what I had actually agreed to when signing up in the store. Also found out there was some “next up or next level” monthly charge that I wasn’t told about nor authorized. Complained to Costco manager but they couldn’t help. Reception is horrible compared to my previous carrier. Don’t fall for the “great deal” ; it doesn’t exist!!
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December 2023 by Pinku Kuro
Joseph was absolutely great! Amazing attitude and phenomenal customer service. I would recommend going to him for future help and service. Thank you!
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November 2023 by Cory Farrell
Went in for new phone and was given a great deal. Great customer service and a knowledgeable staff. I would definitely recommend them if you are looking for a new phone, TV or internet provider.
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November 2023 by Jeimy Martinez
Horrible customer and overall experience with this store??I purchased two new devices and lines, came back a week after to cancel the service and return the devices for many negative reasons that are not even relevant at this moment.I originally paid $500, they said I was supposed to pay a $110.00 fee for returning the phones after a week of using them (totally understood).Not only I didn’t receive the remaining $390.00 back that I paid in cash, even though I was supposed to receive the money the same way I gave it to them, instead, they said they were going to send me a check within two weeks.IT’S BEEN 2 MONTHS and I have NOT receive my $390.00. I’ve called multiple times and they always say they will return my call (Never happens).I just called a few minutes ago and a rude representative said “I don’t have time to argue about this, it’s not part of my job” so I ask, why does #AT&T hire inept and incapable people who don’t even know what they’re doing?
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October 2023 by Emily Grace Garbutt
Dan (at the Delafield AT&T) was fantastic! Very knowledgeable, patient and friendly! He helped us set up 4 new iPhone 15s!! I highly recommend him if you are stopping into the delafield store! He made the new phone setups easy and enjoyable!
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October 2023 by Matt Obrad
Dan was excellent in helping me set up my fiber service. Would recommend him to anyone looking to set up AT&T services.
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September 2023 by Kieffer Mengel
The employees were very polite and very knowledgeable on any questions I’ve had. I was extremely satisfied with the help they’ve given me.
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September 2023 by Margaret Jones
Fast and friendly service. Derich did a great job helping me set up my new phone.
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September 2023 by Matt Rivers
Highly recommend this store! I went to preorder the new iPhone and they talked me through the whole process and made it very easy!
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August 2023 by Deb Prunty
We went into the AT&T store in Oconomowoc today with the mindset that we would be purchasing a new phone because of the age and problems we were having with it. Patrick met us at the door and asked how he could help. He sat down with us as we explained the issues that we were having. He asked if he could look at the settings and within five minutes he fixed the problem which was related to the Active Armor app on the phone and “operator error” on our part. He was very professional and we would not hesitate to recommend this AT&T store.
