-
December 2023 by C
I recently faced challenges with Enterprise Car Rental. I was charged $577, but the rental was not processed, and this charge is still pending on my credit card. Efforts to resolve this with the staff over a 3-hour period were unsuccessful, and I incurred an additional $15 for alternative transportation home.In a separate instance, I returned a car with more fuel than received, but did not receive any credit for the extra gas.I hope this feedback helps Enterprise improve its customer service and resolution processes.
-
December 2023 by Crystal Eske
I will NEVER rent from this facility again! My son and I went to pick up a rental car from this location because Janesville did not have any cars available at the time. We went out to the parking lot to look over the car with the employee that went over the rental contract. There was several areas of hail damage (some golf ball size and several not as big) on the vehicle. There were other areas as well. I asked the employee if any of the damage was going to be an issue to report before I took the vehicle. She said no, pointed many areas out and said, “you don’t have to worry about those”. I acknowledged the hail damage and mentioned it to her and she said “no worries”. My 17 year old son was there as well and heard the conversation. We got the keys and I was on my way with the vehicle trusting that they were being honest with me. Car did well for me. We had it for 3 weeks while my car was getting fixed. My husband dropped the car off at the Janesville location as we agreed upon when we picked up the car. My husband said two employees helped him return the vehicle, looked at some pictures they had on file, and said everything looked great and he was good to go. We got a call from Oconomowoc shortly after stating in a voicemail, “everything was good so thank you for taking good care of our car and we're just gonna release a $25 hold back to the card on file and we also wanna make sure that customer service was phenomenal for you”. A few days later I get a call harassing me that the hail damage was not there prior. Questioning me as to what happened while I had the car. Natalie, the office manager at the Oconomowoc location, called and then when she didn’t like what I had to say, she sent me an email threatening to take it up with my insurance and charging my card on file. THANK GOODNESS I TOOK PHOTOS WHEN I PICKED IT UP TO PROVE THAT IT WAS THERE!! Seriously, what a SCAM!! Someone obviously didn’t do their job and they wanted to try and frame it on the innocent customer. It’s sad that people can’t trust anyone these days. DO NOT rent from this company unless you plan on being treated with disrespect and accused of doing something that you did not do.
-
September 2023 by Lisa Lotz
So easy to book our vehicle for our vacation. Everyone was so helpful and nice. They had everything all ready for us.
-
September 2023 by Mary Zinda
Excellent customer service! Have rented cars from here multiple times. Never a negative issue! Highly recommend!
-
August 2023 by Tom Vespalec
Service with the Oconomowoc locations was fast and friendly. They ensured I received my car quickly and got on with my vacation. Thanks to the team there. Also, they did follow up with me the next day to ensure i did not have any issues or had any concerns with the rental.
-
August 2023 by Brianna Washington
I’ve ultimately never had such a hassle renting a car from enterprise in all the years I’ve rented from them (including this past month where I recently just rented from them previously), until I had to rent from this location specifically.I was only renting from here because all locations within Madison were fully sold out. At the the time I thought, “wow, how lucky for me that this place had a vehicle for me to rent for my trip”. Well 3 days before my trip and reservation start, I get a call from Devon who tells me that I’ll basically need two arms, a leg, my left pinky toe, and my right big toe in order to make this reservation possible.After many many calls back and forth and no ways in between the ridiculous requirements, I decided to just fully cancel my reservation entirely. What a headache and what a HUGE disappointment. I will never be renting from this location ever again. The company enterprise is still up for debate at this point. But this location is garbage and they follow the. lol WAY too seriously I’m sore for what they get laid. Smh…ridiculous!
-
August 2023 by Daniel Calugan
Clean cars, awesome drop off place, friendly staff. Love using Enterprise.
-
June 2023 by Danielle Romo-Aveni
I can't thank the wonderful staff at the Oconomowoc enterprise enough. Will Ripplinger was helpful over the phone when it came to setting everything up and getting the ball rolling. Gregory Brisolara took time explaining all of the important information and going over everything I needed to know, along with having the knowledge to my questions. Branch Manager Natalie Williams made sure I was comfortable and confident in a car that was the best fit for me and my needs. I am so happy to have gone to this location, nothing but good things to say about this location and there team. Highly recommend.
-
May 2023 by Jerry Price
The staff was extraordinarily professional and helpful. Natalie, Will, the young man with the beautiful hair. All excellent!
-
May 2023 by Adam Boyer
Charged me a $250 cleaning fee when the car was returned. The car was not excessively dirty or needed any sort of cleaning that warranted a $250 fee.
-
May 2023 by Jeff T
The only place to go for a car rental, these days, is to Enterprise, and the staff at their Oconomowoc location are amazing! Whether it's calling me before the date to confirm, during the rental if I have questions, or after the return, to make sure I was satisfied, they were always there to help.This office is a bit further than other locations for me, but car availability as well as the high level of customer service are keys in my book. Thanks!
-
May 2023 by todd hampton
The staff at Enterprise Rent A Car were great to work with.They answered all my questions and made the whole rental process quick and easy.
-
April 2023 by Diane Luna
They were very friendly and helpful. They made sure I understood all the details that go along with renting the vehicle. It was easy and I has no problems
-
April 2023 by William Meyer
They were a great resource for me when my vehicle was getting reviewed for repairs or totaling it. The vehicles were usually pretty new and lower mileage. All of them were clean and my only issue was my last vehicle I used had a shutter when breaking.
-
February 2023 by Al Rominsky
Clean car no problems simple pick up and drop off
