-
January 2024 by Drew Gorman
Obligatory, would love to give negative stars if I could. First off, date provided that they would have the taxes sent in was missed by weeks; which was bad enough in itself (especially if you have to pay in). When the taxes were actually filed, the amount taken out was EIGHT times what was presented to me in documents given to me. When confronted, since this is a "temporary" location, they told me it obviously was an error, but they will not have time to fix since they close down that day (tax day). Zero help, zero concern, wasted time, and horribly inaccurate filing. Avoid this like the plague. Shout out to Janet, the officer manager, and the regional manager for providing zero help or caring that they screwed up on multiple fronts.
-
April 2023 by Cassidy McQuillin
Matt Snyder was incredibly helpful and helped me better understand my return!
-
April 2023 by Eric G.
Nick is the biggest p.o.s in the tax world. He makes crooked accountants look like saints.im going to he honest I gave them a 1 star review because I can't do negative stars. Went there on February 6th paid $350 in cash for 1 year of back taxes to get filed. After 2 weeks of jerking me around, it turns out the taxes were already filed that year. Didn't "process the refund" that they owed me until March 6th and here it is April 5th and I still have yet to receive the money. At this point it is almost theft. Have called repeatedly I've dealt with nothing but rudness and telephone toughness from the supposed owner of the company. They refuse to give me any information as to where money is and when asked for a tracking number they repeatedly either try to change the subject or even lately my personal favorite is they just hangup on you altogether.. horrible place and even worse people. You're better off doing the taxes yourself and risk getting audited.. the levels of douchbagness that owns and operates this place is through the roof
-
February 2023 by Samantha Stark
Have been going to H&R Block since the very first time ever filing. Never had a bad experience, this year we worked with Colette Rick and I can’t say enough good things about her. She was extremely knowledgeable, helpful with tips, friendly, and just overall a pleasure to work with. Was thinking of filing on my own next year to save the money from what your charged there but she’s enough to make us want to return again.
-
February 2023 by Samantha Letendre
Have been going to H&R Block since the very first time ever filing. Never had a bad experience, this year we worked with Colette Rick and I can’t say enough good things about her. She was extremely knowledgeable, helpful with tips, friendly, and just overall a pleasure to work with. Was thinking of filing on my own next year to save the money from what your charged there but she’s enough to make us want to return again.
-
February 2023 by William P.
I have used H&R Block for a long time. I have not had any issues with them. This is my first time using the Oconomowoc location.
-
December 2022 by Nikki Sweda
Have gone here twice and this last year we had to owe a lot on taxes. The lady who did our taxes didn’t even sit down with me to tell me how I could do better to save money or where we did something wrong. Not returning to this location ever again. I had Christine
-
May 2022 by Bob Reiff
Initial agent assigned to our account got sick, and no one followed up with us until I personally stopped in the office. Another agent took over at the last minute, and was pleasant and did her best, but when a problem arose with the account, I could not get a return call after numerous attempts. I am going to have to think twice, three times, before I use this office again.
-
April 2022 by wendy MOnson
Very unprofessional. I scheduled a 15 minute with somebody online. I showed up a couple minutes early and evidently the person that I was scheduled with doesn’t even do taxes. They told me that they called me to alert me. I never received a call. I was told that I only signed up for a drop off. I had the text message that showed it was a 15 minute appointment. Nobody knew what was going on. It just felt off. Poor “people” skills. Do they have a set price? $340 seems crazy.
-
March 2022 by Danielle Wotnoske
I felt like I had a pretty simple return but, felt I was extremely overcharged!
-
March 2022 by Paul Jamrozy
Professional, knowledgable and cares about her clients
-
February 2022 by captain crash3232
We have always received excellent customer service
-
April 2021 by D'Angelo Velazquez
Been with for years never had a problem, no need to change when I comfortable with using them.
-
April 2021 by patrick wesolowski
Christine was very thorough and informative.
-
April 2021 by Kelly Townsend
Janice was very friendly and empathetic to our situation
