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December 2023 by Collin Kovnesky
It was my first time there, expecting only a quick and easy tire rotation. Myles paid close attention to the details of my vehicle and noticed flat spots on my rear tires and knew the cause and told me what needed to be done. I was told the options and prices for the next steps. Everything was figured out quick and they work efficiently to resolve the problem. Eric and Myles were the two I worked hand and hand with and they were very friendly and helpful taking me through the process. I would highly recommend coming here! Thank you Myles and Eric!
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December 2023 by Lee H
They rounded off my oil drain bolt and WAY overtightened it. Now I have to buy a new drain plug. Also, the fill cap was cross threaded and only turned in about a half turn. Luckily, it didn't back itself out completely.I can't comprehend how someone could be so careless with a $30k+ vehicle. Not everyone has an extra 5-10k for an engine replacement sitting around in their bank account. It makes me wonder if they even used the correct oil.
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December 2023 by Ryanne Martin
Great experience! I go to these guys to get my oil changed and these guys are always fast and friendly. I trust what these guys say in terms of their service recommendations- Eric showed me how bad my brakes are using specific tools and Jamie was thorough using their computer system to explain what my vehicle needs now and what I should look to expect for future maintenance. I will happily be returning to the Oconomowoc Jiffy Lube team!
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December 2023 by Veronica S.
Shoutout to Erik, David, and Jamie for the 10/10 service today! Grateful to find a trustworthy place to get my car taken care of by people who give it to you straight. Highly recommend.
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November 2023 by tylynn Filipiak
Rich and Kevin helped me immediately when I needed my tire patched!! I was headed home for the holiday and got a flat, I called and they were able to get me in right away! I appreciated their great service and kind personalities! Thank you both!!! Highly recommend!!
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November 2023 by Pat H.
I've used this Jiffy Lube in Oconomowoc three times, and each time was a disaster. Visit 1: they installed my winter tires wrong (the tires have rotational arrows and they still installed them backwards).Visit 2: during an oil change, they reinstalled the oil pan plug incorrectly, causing the oil to leak. The oil saturated the oil absorbent shield, which destroyed it. The store agreed to replace it.Visit 3: the store replaced the absorbent shield (after a nine month delay), but when they reinstalled it, they only secured it with 5 bolts versus the 12 bolts that should have been used. I wouldn't trust them to check the air pressure in your tires.
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October 2023 by Harmony Potts
It was our first time going to Jiffy Lube. We travel across the country for our job, and we were over the moon satisfied with the customer service at the Jiffy Lube in Okonomowoc, WI. Our car has quite a few problems, but the team was able to quickly and effectively fix a majority of the ones that were within our budget. We left after having the work done with a car driving like it’s almost new. :). Eric was super friendly and Myles did a great service, even showing us where our problem areas were that were unfortunately out of our budget this visit, but we will take note of for when we are financially able to.Services: Tires
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October 2023 by BeJe StraVoe
My friend and I are traveling from out of state when we got a flat tire. After changing it at the Kwick Trip we popped over to Jiffy Lube for them to just double check our spare. Not only did they help us but also rotated the spare to the back. These kind gentlemen were very helpful and got us back on the road in a jiffy. ?.
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October 2023 by Sara Davis
The 2 nicest guys helped me and my friend make sure our spare tire was full and not leaking air and even switched it around for us because its drangerous to have a spare tire on the front of the car. You guys seriously were so helpful and kind. Thank you so much!
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October 2023 by patrick wesolowski
The staff were very professional and courteous. The waiting area was clean and comfortable. Water was on-hand. Your staff took very good care of my vehicle. I would say their exceeded all expectations of a company that offers this type of services. I will gladly return for future maintenance service or repairs. The discount coupon I received was also a very nice incentive but I will be returning because of the quality of vehicle care I received, thank you.
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September 2023 by Natalia Escribano
Best Automotive experience I’ve ever had!! The whole team did an amazing job on my vehicle. Very informative and knowledgeable. The workers keep the customer involved in everything they do. They are great problem solvers and work around your schedule in any means. Highly recommend this automotive service facility to anyone.
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September 2023 by Jessica Webb
My service was on 8/29/2023 and I had an oil change done. I was immediately helped and the worker remembered me from months ago, so he knew my "oil change routine" while having my kids with me....this was only my second visit! As a single mom of three, the oil change was efficient which is helpful when you have restless kids and a fussy baby! The workers are immensely respectful and friendly with you and your vehicle. This is the only place I'll come now for my oil changes. Thank you so much Jiffy Lube!Service: Oil change
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August 2023 by Brittney L.
I took my car in a few weeks back to have the tires looked at for a potential air leak. They were super busy and understaffed so it took a little bit longer than expected (which wasn't a big deal at all). For the inconvenience, they offered their services for free! Staff was incredibly friendly and very welcoming, I will definitely be returning in the future. Thanks again!
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July 2023 by Marisela Bravo
Had a flat tire on the interstate(on a Saturday) and called a few auto repair places. Either they were closed or had no openings. Jiffy Lube was the only place that could help! They were very knowledgeable, fast, and super nice! Totally recommend them!!Service: Tires
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July 2023 by Karen Gross
Eric was the best! I needed my brakes replaced and he was able to get me in within an hour. He walked me through what he was doing and was attentive to questions and requests. His customer service was personal and appreciated! I would recommend this Jiffy Lube for all of your car needs! Thank you Eric!
