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February 2024 by P
-10*!!!!They have rude employees here that don’t respect other people’s property. An employee parked me in and then laughed and smiled about it when she had to move her car. Rude, disrespectful and entitled. I would never give them business as they didn’t even apologize for her. If this is how they let their employees act I can bet they don’t care about anything else either!
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February 2024 by Jordan Mariani
I'm docking a star due to me never getting mayo packets. I love JJ, but dang can ya'll please remember my mayo ?
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February 2024 by Douglas Clark
Fast, good
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December 2023 by Sebastian F.
ahhhhhhh my sandwich had 4 pickles on it when i askeddddsd for 3. i cant belive this tom folish nonsense never eat here.
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December 2023 by Shaun Dailey
Jimmy John's is my favorite sub shop in the area. They have many different sandwiches for whatever mood my belly's in and your sandwich is always packed full of meat and veggies.
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December 2023 by Tiffany Davis
It was not good, there service was not good it took 20 minutes just to get 2 subs and is was not even busy.the meat and lettuce did not taste right the lettuce had a funky taste and the meat was dry and had lots of red marks.every single table was dirty and some were rotated.DO NOT GO THERE IT WILL BE A MISTAKE !
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October 2023 by Stephen Elite
I recently had a fantastic experience at Jimmy John's! Their subs are a cut above the rest. The bread was fresh and the ingredients were top-notch, creating a satisfying and flavorful meal. What really impressed me was the speed of service - they live up to their "Freaky Fast" motto. I placed my order, and it felt like the sandwich was in my hands in no time. The staff was courteous and efficient, making the whole experience even more enjoyable. Whether you're in a rush or looking for a tasty sub, Jimmy John's is a go-to spot for a quick and delicious meal.
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September 2023 by Emily Bartlett
there was a young girl working 09/18 evening. she was very disrespectful to her coworkers right in front of me while i was waiting for my sandwiches. yelling at another employee for the was he was holding and cutting the bread. the sandwich was delicious, didn’t know how you hold bread determined that or not. couldn’t believe she was being so rude and yelling at this poor guy right in front of me. disrespectful teenagers these days.
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September 2023 by Jared Leitzke
Waited for an hour and a half and never got my food. Had to call to get a refund. ?
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July 2023 by Stephanie Abuya
I just want to take the time to recognize Ethan and his staff. What started out as a not so great day. My mom starting chemo. My brain not right. I ordered and sent food to the wrong address. I was absolutely upset. More at myself. But at the moment was unsure what to do. Not even gonna lie, I was not on the very nice end at the moment. And it was not at any fault but my own. He called. We straightened things out. I talked with him. His kindness and generosity really turned a day that was not so great into a good one. He went above and beyond, had the food remade and delivered which he did not have to do. He did not have to fix a mistake that was mine and not his but he did. I truly hope he knows and understands how appreciated he is for what he may think is a usual thing. Thank you Ethan for the outstanding customer service.
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June 2023 by Yvonne Markwardt
Update: Reached out to Jimmy John's feedback as suggested. Got Reply email that each franchise is independently owned and that I would need to contact Oconomowoc directly to file complaint. Love JJ sandwiches when done correctly but sadly VERY disappointed in this whole experience, both with the franchise and the corporation.Ordered #6 - veggie sandwich. Came with only 3 skinny slices of cucumber and 3 skinny slices of tomato; barely any lettuce and mayo. Truly just a hunk of dry bread. Worst JJ's sandwich ever. Ripped off.
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June 2023 by Tyler B
My wife did an online order and ordered me a turkey sandwich with extra turkey and mayo thats all I get that's why I get extra meat. She gets home it has 3 small pieces of turkey on it. I call down and talk to the manager and get offered a free cookie absolutely ridiculous. How about you fix your mistake with a new sandwich.
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June 2023 by Sloan Butler
I've been ordering catering from this specific Jimmy John's every week, sometimes 2-3 times per week for corporate events at my work that require catering. Our organization, Rogers Behavioral Health, is only 5 minutes up the road.Today, the catering I ordered to be delivered at 12pm did not arrive until 12:40pm. I called the store first at 12:11pm and the individual at the store apologized and said they were running late but the food was on it's way as we spoke. At 12:31pm when the food still had not arrived, I called the store again and the same person answered and apologized saying that the store was not able to get in touch with the delivery driver. They were very apologetic but unable to assure me whether the food would arrive or not, so they suggested I speak to the manager who can resolve the issue.When the manager got on the phone, they were incredibly rude and unhelpful. They continuously insisted that there was nothing they could do if the delivery drivers don't follow the correct order of who to deliver to first. Because my catering order still had not arrived at this point and there seemed no guarantee that the food was coming, I asked the manager to issue a refund. They said they could not do that, that the best they could offer was "some free chips, a couple cookies," or "a free sandwich voucher." I told them that these offers do not help the situation I am in where the event has now missed the allotted lunch time without eating, and the food was still not here. The manager began to get a worse attitude with me, still insisting there was nothing they could do. I understood that they could not get back the 40 minutes that we had lost due to the food being late, but what I was trying to get them to see was that these offers they were making (food voucher, chips, cookies) do not rectify that 1. The food had not arrived STILL, 2. There was no guarantee that the food was going to even make it here (since they apparently couldn't get a hold of the deliver driver?) and 3. That my company had paid almost $100 for food and was owed a refund if the food was not coming. The manager said they are not able to issue refunds on catering orders.The food eventually arrived around 12:40, and the delivery driver stated that the "girl packing forgot the pickles so I had to go all the way back to get the pickles." 40 minutes late and all the staff that were supposed to have this lunch at 12pm had already left to get their own food from somewhere else.I was incredibly shocked by the treatment I received from the manager, who told me their name was "Dan." Hardly apologetic, they made no concerted effort whatsoever to make this situation right, and cost my staff time and money. I have one more catering order coming from this Jimmy John's on Wednesday, and after that I won't be using this chain anymore unless something is done to rectify this incident.
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June 2023 by Nikki Brensel
HORRIBLE!!! YOU HAVE A SMALL AREA TO DELIVER TO AND YOU CANT EVEN GET SOMEONES LUNCH TO THEM. DONT TELL ME ITS OUT FOR DELIVERY AT 11:20 AND ITS NOW 12:05 AND I STILL HAVE NO SANDWICH. IF YOU CANT HANDLE THIS VOLUME CONSIDER STOPPING DELIVERY AT LEAST THAT WAY PEOPLE WILL KNOW THEY HAVE TO LEAVE TO GET THERE FOOD. NOT WASTE THERE LUNCH HOUR THINKING THEY COULD HAVE GONE ELSEWHERE. HORRIBLE HORRIBLE
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June 2023 by Sloan Butler
I've been ordering catering from this specific Jimmy John's every week, sometimes 2-3 times per week for corporate events at my work that require catering. Our organization, Rogers Behavioral Health, is only 5 minutes up the road.
Today, the catering I ordered to be delivered at 12pm did not arrive until 12:40pm. I called the store first at 12:11pm and the individual at the store apologized and said they were running late but the food was on it's way as we spoke. At 12:31pm when the food still had not arrived, I called the store again and the same person answered and apologized saying that the store was not able to get in touch with the delivery driver. They were very apologetic but unable to assure me whether the food would arrive or not, so they suggested I speak to the manager who can resolve the issue.
When the manager got on the phone, they were incredibly rude and unhelpful. They continuously insisted that there was nothing they could do if the delivery drivers don't follow the correct order of who to deliver to first. Because my catering order still had not arrived at this point and there seemed no guarantee that the food was coming, I asked the manager to issue a refund. They said they could not do that, that the best they could offer was "some free chips, a couple cookies," or "a free sandwich voucher." I told them that these offers do not help the situation I am in where the event has now missed the allotted lunch time without eating, and the food was still not here. The manager began to get a worse attitude with me, still insisting there was nothing they could do. I understood that they could not get back the 40 minutes that we had lost due to the food being late, but what I was trying to get them to see was that these offers they were making (food voucher, chips, cookies) do not rectify that 1. The food had not arrived STILL, 2. There was no guarantee that the food was going to even make it here (since they apparently couldn't get a hold of the deliver driver?) and 3. That my company had paid almost $100 for food and was owed a refund if the food was not coming. The manager said they are not able to issue refunds on catering orders.
The food eventually arrived around 12:40, and the delivery driver stated that the "girl packing forgot the pickles so I had to go all the way back to get the pickles." 40 minutes late and all the staff that were supposed to have this lunch at 12pm had already left to get their own food from somewhere else.
