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June 2023 by Addison Grubbs
The gal that helped me out (didn’t catch her name, she told me had just recently got back from a trip to Paris) was so sweet and very helpful, explained everything very well. Made my day so much better to be treated so nicely! :)
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March 2023 by Tracy S
I have found the staff at the Oconomowoc branch to be very helpful. Rosann went above and beyond and reached out to me after my recent visit about a new savings opportunity.
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November 2022 by Lucas Johnstone
Not sure what exactly their expectations are at this branch regarding customer service. I called to schedule an appointment with the Bank Manager. I was hung up on by Reza Griggs with no explanation as to why. When I talked with the Bank Manager, she had no remorse to help me understand why they were not able to help me with this situation. The customer service at US Bank has failed. I’ve been in the service industry for 15 years and I would never treat someone the way these folks have.
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November 2022 by Teddy R.
Not sure what exactly their expectations are at this branch regarding customer service. I called to schedule an appointment with the Bank Manager. I was hung up on by Reza Griggs with no explanation as to why. When I talked with the Bank Manager, she had no remorse to help me understand why they were not able to help me with this situation. The customer service at US Bank has failed. I've been in the service industry for 15 years and I would never treat someone the way these folks have.
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February 2020 by Corina Brown-Eufinger
Horrible experience at this branch. I had called the first part of January to speak with someone about opening a particular business account. The person I need to speak with was not in the office so I left a message. Never received a call back. I called again 7 days later, this time to be told by the branch manager she would be sure someone would reach out to me by Monday. Monday came and went. I finally gave up and went in to the bank wanting to meet with the banker. They only had 1 banker on staff that day for personal and business accounts. Wasn't able to speak with anyone. Scheduled an appointment only to have that person call me one hour before appointment and tell me they aren't the person I need to meet with. HORRIBLE SERVICE. Go to another branch. Avoid this one at all costs.
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October 2019 by ML Studios
By far the worst customer service anyone could ever experience, very unprofessional employee attitude.
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December 2017 by Rebecca H
Terrible bank. Terrible customer service. Asked to speak to a manager and was put on hold for almost 1 hour when I finally had to go. Never got to speak to anyone. Very disappointed in the lack of communication and customer service.
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June 2017 by ken hoffman
Had the teller coordinator tell me that they have no crisp new bills in the bank. She was just to lazy to go to the safe. Very annoying.
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January 2017 by Hediedsowecouldlive
Great customer service, the tellers remember your name, even at times when it's busy (Fridays during lunch/ after work hours) they always make sure acknowledge those waiting to let them know they will be with them in a few minutes. Friendly, fast, and cookies available every Friday lol
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December 2012 by Mark Menzel
Nice new location with drive thu ATM
