-
October 2025 by Allie Stai
I came to this store after having a terrible experience at the Watertown location. I just want to say Kyle who helped us was absolutely amazing. He was so pleasant to talk with and gave such good information to give you knowledge of what you were getting. He wasn’t pushy he just genuinely wanted to help and it showed. Thank you Kyle for doing what you do and being so great at it!
-
September 2025 by Tim Opalewski
Outstanding customer service from Phillip.
-
September 2025 by Olivia Pusch
Phillip was extremely helpful and was able to help us get a great deal!
-
September 2025 by Paul Rogers
110% Awesome knowledge and service!!..
-
August 2025 by Linda Adamek
Phllip and Luis are very helpful, friendly, and solve all our problems. We always want to come to this store.
-
August 2025 by Neil Adamek
I've been working with Luis for along time I'm not very phone savvy let me tell you this he professional and polite!Awesome guy
-
August 2025 by Susan Baldwin
Worked with Phillip in the Oconomowoc store and had to get an entire new phone .The process was absolutely painless!! Very happy
-
May 2025 by Katie Fosheim
Luis (not sure if spelling correctly) needs a raise. He has good customer service and brought his own tools to help reset my my phone to factory settings when my screen was broken. No one else could do it. I went there on a day when Luis wasn't there and they called him on his day off. He answered and did his best to help but I eventually had to come back when he was in the store. He then did whatever magic he does to help me with my phone. When anyone else would have given up, he got the job done and was kind and patient through out. Give him a good raise cause that store would be lost without him.
-
April 2025 by Tak Tisdale
I was in need of a new phone as my previous phone was dropped in a firepit while I was at work. Devin Combs was extremely helpful. After trying to transfer my previous T-Mobile Samsung S23 FE to my Wife's and my account repeatedly (without success), he recommended the S25. After numerous questions and answers, I purchased said phone and he provided the service of setting up and transferring of info between phones. Devinn was very friendly, personable and professional.
-
January 2025 by Hannah Kane
Cory at the Oconomowoc location (normally at the Columbus) was absolutely incredible! My phone was a hot mess disaster with the number being wrong etc. He spent well over an hour on undoing the issues and actually Fixing them! Your help and knowledge was greatly appreciated Cory 😁 and you too Brandon!
-
September 2024 by Elizabeth Davis
Connor was amazing. He did everything he could to help us get our phones. He also shared his Burger King fries with me. Thank you so much Connor
-
June 2024 by William Morris
ZERO stars. Just asked US Cell about an extra $100/line(2)/month that they have been charging us the past three months. We requested a 30 day upgrade while we traveled so we could keep in touch with family. It never worked and better yet, they have decided to charge us for it every month. After a 25 minute phone call and several, "let me talk with my supervisor" and " I'm calculating your per diem", she told me they would credit us back $300+. I said a quick look shows more than $400. She then "talked to my supervisor and he said we will not give any credits because you called after they were paid by your account (auto debit)." It was paid yesterday, by the way, that's when I saw it. We have been with this company for a very long time and this is how they treat us? Go anywhere else and live happy!
-
April 2024 by Marximus
Slow internet, every update slows the phone down and makes it glitchy and don't even think about traveling the country it won't work out there. I think I'm going to switch to cricket
-
December 2023 by Ben A
12 year customer. I'm pretty sure no one knows what is going on in this store. Our bill has been $220+ with 2 lines for the last few months and have gotten nowhere as far as to how this has occurred. No one has answers or any idea of where to get answers. They are definitely losing a long time customer.
-
November 2023 by Karen Worgull
Pleasant staff
