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February 2024 by Stefan Hauge
Fast and friendly service
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February 2024 by Kevin Ellis
Great service
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January 2024 by Sobie's Restaurant
Always quick, courteous, and thorough.
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December 2023 by Bjorn Sanders
My wife went there October 2023 to get an oil change. While there she requested a tire rotation. When she left, her steering wheel was bouncing and the car was making a grinding sound. She turned around to have them look at it, they told her, her tire was flat, and they looked for a leak for her. They couldn’t find a leak, aired up her tire and send her on her way. The noise got worse so when she called me, I told her to take it to the dealership. The tech at the dealership was able to unscrew her lug nuts with his fingers, meaning the Valvoline employees did not tighten the lug nuts properly. I called them to talk about it, and was told a manager would call me. No call. I called corporate and was told someone would call. No call. The silence speaks volumes. It’s a shame because I liked going there, and almost always the employees were super friendly, however, given you put my wife and family in danger and refused to acknowledge me, you have lost a customer forever.
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December 2023 by Ginger Smith
I was leaving Oconomowoc to go to Madison when my 'low tire pressure' light came on. I confess that I'm not sure how to check tire pressure. I saw the Valvoline building on Summit Avenue and pulled in. Though they wouldn't officially open for another 25 minutes, a kind man helped me, going out into bone chilling cold to do so. I cannot say enough about his willingness to give aid and his great attitude while he did so. Thank you, David. You have a new customer!!
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October 2023 by Bill Hove
There are some positive reviews of this place but I think what you need to know is how this company responds when things don't go well.My car never leaked oil before I took it in for an oil change at Valvoline. The technicians at Valvoline drained my oil but didn't have the skill to remove the oil filter, told me I had to take it to the dealer to have that done.Prior to being able to get to the dealer, I noticed oil leaking from my car on my driveway. When I was able to get my car to the dealer, they found the oil drain plug and oil filter housing loose with the belly pan full of oil. I incurred a cost to have this addressed, not to mention the inconvenience of needing to go to the dealer to get my oil changed correctly.Customer care put me in touch with the technician that worked on my car. He denied there was any chance they did anything wrong. Next I was put in touch with his manager. Again, deny, deny deny. No accountability, no concern for the burden their lack of skill caused their customer.Service: Oil change
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October 2023 by Bill H.
My car never leaked oil before I took it in for an oil change at Valvoline. The technicians at Valvoline drained my oil but didn't have the skill to remove the oil filter, told me I had to take it to the dealer to have that done. Prior to being able to get to the dealer, I noticed oil leaking from my car on my driveway. When I was able to get my car to the dealer, they found the oil drain plug and oil filter housing loose with the belly pan full of oil. I incurred a cost to have this addressed, not to mention the inconvenience of needing to go to the dealer to get my oil changed correctly. Customer care put me in touch with the technician that worked on my car. He denied there was any chance they did anything wrong. Next I was put in touch with his manager. Again, deny, deny deny. No accountability, no concern for the burden their lack of skill caused their customer.
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September 2023 by M Wiles
Ryan was awesome and the gents had me back on the road in under 25 minutes after a tire rotation (not available at many valvoline locations), coolant flush and full synth oil change plus air filters. I am adding this location to my favs since I have driven over 408,000 miles on my 2019 Honda Odyssey (original transmission & engine.
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September 2023 by Anna
I just went here again today and was reminded why I keep coming back. Today Emma helped me and she was fantastic! I come here for every oil change because I love how the techs explain things to me and don’t pressure me into buying anything (even though I always do because they are so helpful!) I’ve gotten my windshield wipers replaced as well as some bulbs in my headlights. Great people and love the work they do!
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September 2023 by Megan Bacchi
The team at Valvoline were very helpful, kind, and hardworking. They knew exactly what they were doing and guided me in the right direction of what my car needed. I highly recommend coming here!! Everyone was super sweet and generous during my visit too!
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September 2023 by Lauren Wielgolewski
This Valvoline seemed like it was convenient option for getting a quick oil change. It did end up being way more expensive than I anticipated- around $140 - but I figured that was the price I had to pay for a synthetic oil change. About a month later I took it to a mechanic who said my car was leaking oil because Valvoline had not replaced the gasket, had used an off market oil filter and installed it incorrectly. I ended up having to spend another $100 to fix Valvoline's mistakes. In addition, they were recommending I need an oil change every 3 months and the mechanic said they were advising it way too frequently and that I only needed it actually once a year. I don't appreciate car places trying to upcharge people who don't know anything about cars, and then not even completing the work properly. I will never be returning to this Valvoline, or any Valvoline for that reason.
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September 2023 by Zachary Solie
A great place to get your oil change. It was very busy and I still was in and out in under 15 minutes. Brylie was very kind and efficient! Highly recommend!Service: Oil change
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August 2023 by Doug Schmidt
The tech are friendly and nice. But they take forever. Nobody move with any sence of Urgency. I think i hqve age a year waiting for my turn. They put numbers on the cars to try to keep it straight. But it doesn't matter. I think I will go someplace that move faster then an 1.25 hrs for an oil changeService: Oil change
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August 2023 by Brandon Drew
This is the first "instant" or "quick lube" oil change place I've ever been to. I've always changed oil myself or had a dealership do it.I'm honestly blown away at how clean it is, how polite and knowledgeable the staff is, and how well everyone works together. This is a level of teamwork most businesses can only dream of.Thanks for taking great care of my vehicle and I will absolutely be back!
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July 2023 by Aleta Shumway
Fast convenient service! Friendly staff and had the battery I needed in stock, was installed within 20 min. Saved my day!Service: Battery
