Visionworks in Oconomowoc is an optical retailer providing eye exams and eyewear for the whole family. The experience receives mixed feedback. Many customers report a great experience, citing awesome and helpful service, knowledgeable and professional doctors, and good value. The manager is noted as awesome and going out of her way to help. However, other reviews highlight significant problems with the front office staff, describing an unprofessional vibe where staff were distracted. Critical complaints include incorrect lenses being made multiple times and difficulty contacting the store due to an automated phone system. While the doctors are consistently praised, observations of the support staff have led some customers to choose not to purchase glasses there.
Staff was very knowledgeable and courteous. They even offered me a coupon for add'l savings because I have no insurance. I will be getting all of my eye needs there from now on.
July 2024
I had a great experience! Everyone was nice and the Dr took time to answer my questions ?
July 2024
Great experience. Jenny F provides an amazing customer experience. Stephenie was also super helpful and great. Really good value for what you get
Dr. Vedic was super knowledgeable too on all my questions. Can’t recommend enough
