CVS Pharmacy in Onalaska is a full-service pharmacy with experienced, helpful pharmacists. Many locations offer drive-thru service. Prescription management is quick with same-day pick-up, online refills, and delivery available through the app. Customers can get vaccines and earn rewards. However, this pharmacy is chronically understaffed, leading to extremely long wait times between 15 and 45 minutes, especially when the pharmacist is working alone. Phone calls may go unanswered as staff focus on in-person customers. While the pharmacy technicians and pharmacists bend over backwards to provide excellent, helpful service, the location is not a good fit for those in a hurry. The overworked staff can make waits tolerable but problematic.
