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February 2024 by Colin Marshall
Today’s visit was unusually poor. It has reached the point where every visit is stressful before we arrive because we can almost assume there is going to be a problem. It is a shame that CVS is almost the only game in town with extended hours, and there have been a handful of employees that go above and beyond regularly. We had a partially filled prescription yesterday that they did not finish filling today for some reason, so we had to leave to pick up the kids from school and come back to get it. Upon returning, they had filled an updated prescription that was somehow received for refill a couple weeks early, and the original split prescription had yet to be filled. We stood visibly by the counter waiting to get it filled, and after about 45 minutes we went to the counter to see how things were going. We don’t have the app or text info. When we asked the response was “oh, the prescription’s been done”, and no one had made an effort to tell us. This is not the first time something like this has happened, but it was the last straw and we will be looking elsewhere from now on. There is no way share this grievance in the same way on their website, so I am doing it here.
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February 2024 by Richard Cupp
Text message received " your prescriptions are ready for pickup" arrived at the location in Target of LaCrosse,WI.at 1:29 pharmacy is closed for lunch from 1:30 until 2. When I came back at 2 the line was 12 people deep with 1 attendant. Wasted 1 hour of my life on this pharmacy. I could go on but .......
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January 2024 by Lisa Goff
Pharmacy techs should stick to teching, they give out bad information regarding prescriptions.
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November 2023 by Pete Jansson
Usually pretty good service here, not like some of the other pharmacies where the service is terrible every time.
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April 2023 by H
So, I’ve been here a few times, it’s usually understaffed or my medication isn’t ready in a timely manner. Understandable. No big deal. But today my infant needed an antibiotic, husband went to pick it up, he waited over an hour.When he returned home I opened the antibiotic to find that it wasn’t reconstituted (still in powder form), and I didn’t even receive a syringe to give the medication or reconstitute it myself.Luckily I’ve worked as a tech in a vet clinic, I could do it myself, but that was THEIR job to do so that I don’t accidentally do it wrong and overdose/underdose my child. If I was anyone else I could’ve easily hurt my child.
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January 2023 by Chelsie G
It would be great if they ever answered the phone. I understand being understaffed but not answering calls all day long is unacceptable.
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September 2022 by John and Linda Landrum
Not a true CVS. Does not honor coupons or sales etc. need to publicly state that before individuals enter and on website.
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July 2022 by Jessica Stingl
Horrible customer service , stated with when I asked if it was okay or she was ready for me she became snippy. (The signs says wait to be called up) then she refuses to look up my insurance. And there was no line so no “Time crunch” then refused to let me do target circle …. Absolutely HORRIBLE experience. Ended up paying out of pocket because I was so done dealing with her
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April 2022 by Kristine Rademacher
The pharmacist "Ryan" went above and beyond our expectations in assisting my husband with obtaining a prescription he needed in a timely manner! Thank you so much Ryan!
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February 2022 by Meghan Merrick
Pharmacy techs are rude and unfriendly. Always on hold a very long time, and most times they end up disconnecting the call so I get to endure the long hold time all over again.
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January 2022 by Michael Dunham
Pharmacy is chronically under staffed. The pharmacy technicians bend over backwards to provide excellent customer service to at least make it tolerable to wait. At times the wait is extremely long, as the Pharmacist maybe working alone. Be prepared to wait between 15 minutes and 45 minutes. And if you do call, your call may go unanswered as the staff focus on the customers directly in front of them. CVS is not doing themselves any favor by over working the staff and under delivering on customer service. If you’re in a hurry CVS Onalaska, WI is not going to be a good fit for you. If you have the time, and are willing to look past the problems that you encounter with an under staffed pharmacy then the service provided by the technicians and Pharmacists might be the bright spot at this location.
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January 2022 by Chris H.
Rude, unreliable, actively ignoring my calls. Very important prescription needs being neglected. Forced to use cvs for insurance reast
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January 2022 by Robin C.
Not adequately staffed. For the 3rd time in a month I have waited in line for over and hour to just pick up a Rx while the Pharmacist is working alone - answering calls, waiting on people in line, giving vaccines and filling prescriptions. CVS is our preferred provider for prescriptions - do not use this pharmacy if you have any other options.
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June 2021 by Mercedes Cernicka
The male pharmacist working on may 24th 2021 was rude. He embaressed me because I was picking up my 70 year old mom's perscription which was pain medication. He told me the doctors signature and my mom's signature looked too much a like. What does that mean? Besides both being in cursive I didn't see a resemblance. Then he said she wasn't in the system. But the assistant read my mom's information to me. We went there because her perscription would be a lot cheaper with the RX card that cvs sent her. Just to get denied. He then gave me the script back and told me I could have it filled somewhere else but he doubts anyone will fill it. We went back home an hour away and dropped it off at our local phillips pharmacy. No problems just a lot more expensive. Seems like your pharmacist is power hungry. We will not be going back there or referring anyone to do so. Why couldn't he just call the doctor and confirm?
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April 2021 by Kreancal Akren
Rude customer service! The man that was helping me over the phone on 4/19/21 at 14:45 just hang up the phone on me.
