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November 2022 by Trenton Kleinschmidt
Its all an automated system that gets you nowhere
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September 2022 by Gregory F
Fries where cold. Very disappointing. Fast food is not always Hot or good....
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July 2022 by Mike Streiff
Customer service was non existent
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June 2022 by Nicole Seitz
Went to have my Galaxy s21 fixed after calling to get an appointment and after I arrived they said they don't work on samsung phones.
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May 2022 by Michelle Sims
They have had my watch for almost a month. I called an update last week and they were able to get me connected with the store directly, who told me that they see a new watch is being sent. I called the customer service number today since I have not heard anything and one lady pretty much called me a liar saying I didn’t talk to anyone last week with the update I said, told me if I wanted an update I need to go to the store directly. I said I am not driving 40 minutes round trip to the store just to be told the status of my watch. When I called again, I asked for a manager and got hung up on. I had to use the chat to talk to someone who told me my device is undergoing extended testing which that has been the update since March 22nd and today is April 18th. I am absolutely heated right now. Never ever use Best Buy or geek squad. You can get the same products elsewhere. This place is an absolute joke.
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January 2022 by Caleb Niesl
I guess they just don't want my business, or a good portion of the repair market's either. So I walked in and got straight to the point. The clerk was nice enough but here's how the conversation went.Me: "Hi. I forgot to bring the phone but I am just looking for a quote"Her: "Okay, sure what do you need?"Me: "So I have a Google Pixel 3 XL. I need a screen replacement, new glass for the screen, and new glass for the back. Roughly what would that cost?"Her: "... ... We only service iPhones..."Me: "What?... Really?"Her: "Yeah, we don't fix other phones"I have already had some bad experiences with them in the past. For example, they wanted to charge my mom $350 for a simple power supply repair on a Toshiba laptop that I ended up doing myself just paying $6 for the part...
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November 2021 by Gregory Fissette
Fries where cold. Very disappointing. Fast food is not always Hot or good....
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June 2021 by Shaggy Dawg02
Couldn't fix phone screen
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May 2021 by Lorrie
My service man acted professional and polite. Took all health safety and home care precautions. I hate technology so was nice to have him come in and zip zip zip and problem fixed! Would give 5 stars but they are overly pricey.
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February 2021 by Google user
I guess they just don't want my business, or a good portion of the repair market's either. So I walked in and got straight to the point. The clerk was nice enough but here's how the conversation went. Me: "Hi. I forgot to bring the phone but I am just looking for a quote" Her: "Okay, sure what do you need?" Me: "So I have a Google Pixel 3 XL. I need a screen replacement, new glass for the screen, and new glass for the back. Roughly what would that cost?" Her: "... ... We only service iPhones..." Me: "What?... Really?" Her: "Yeah, we don't fix other phones" I have already had some bad experiences with them in the past. For example, they wanted to charge my mom $350 for a simple power supply repair on a Toshiba laptop that I ended up doing myself just paying $6 for the part...
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October 2020 by Andrew Fisher
They don’t know a thing about costumer service, stood there for 45 minutes while they did absolutely nothing. If you value time at all don’t go to this store
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February 2020 by Gnome
They are known to lie about the actual issues with your PC in order to upsell you to buy new overpriced parts/repairs even if the issue is a basic fix. They also do not honor their warranty plans and will make up random excuses/shady tactics to make sure you don't get a replacement/refund. STAY FAR AWAY FROM GEEK SQUAD!
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October 2019 by Benjamin Allen
Absolutely terrible geek squad protection. Was lied to upon purchase, which played a huge part in my decision to make this purchase, and store refused to honor policy!! Bought a tv for 1300 dollars plus the geek squad product replacement plan for an additional 200$. Was literally told if I have any issues to bring it back for a replacement or credit. TV started turning off on its own less than a year later so I threw it in the car after calling and confirming to bring it in to take advantage of the plan. Once I got to the store I was told they could take it and send it off to some replacement center which could take 2-6 weeks. Mind you it’s the middle of football season. This is the exact same response I got from calling Samsung only they didn’t charge me 200$ for it. What did I pay for?? This place is nothing but a con shop selling junk with fraudulent plans which is the only thing keeping them in business. Ordering from amazon from now on. Hopefully they shut down soon. Stay away from this pathetic store if you value your money.
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February 2019 by Derrek McAnallen
Geek Squad is such a joke/waste of money. Sure wish they would start hold up there end of these plans that we pay for.
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February 2018 by Adam Mitchell
Never answer