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June 2025 by Damon Ryan
Went to return equipment between classes and waited over an hour for something that takes 2 minutes. Unprofessional staff. Terrible in store service.
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June 2025 by Heidi Wilson
I think its dumb to create a reservation online to go and spent 2 min returning service equipment.
The store is waaay to much like those hip crowded cell phone stores like Apple & Verizon.
Remember.... your service is to your customers. You need to keep more people staffed and have a line just for those returning equipment. It's absurd to have to wait in line or make a reservation when it takes 2 min st the longest.
Fix your service plan. I don't care about the looks. Right now my age group is the largest consumers so use the advice for FREE when nothing else in life is free.
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June 2025 by Corrina Kettner
I've been in this store several times lately. Every time the people working are pleasant, timely, and helpful.
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June 2025 by hailee horak
Kyle was super helpful with getting me a new wifi set up. He worked efficiently and was super friendly!
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May 2025 by Karen Hanratty
Fabian was very professional and awesome to work with. The process went very smoothly!
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May 2025 by Gretchen Cook
I refuse to use the Onalaska WI store. The system they use to “let” customers do business is RUDE as are the people that work there. I want a new phone but not bad enough to deal with This bunch!
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May 2025 by Michael Borg
These guys sent internet equipment to me, that I had not asked for? So, I was on a robo call for 30 minutes before I talked to a live person in Texas? I called the Wisconsin store.
A week later I drove stuff back to the store and I was told I could not park in front of the store? Oh well. I am not too impressed.
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May 2025 by Joane Fabrics
Your employee Ryan was extremely uncooperative and extremely rude to me and my children, is this how you train your employees at spectrum, because if so I’m thinking of switching internet plans to a different company.
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July 2024 by Sydney Guenther
If you choose to use spectrum please consider ways to record what you have asked for in store. My roommate and I planed to move and therefore had to transfer addresses as well as remove the TV services (going from 5 people to 2 as college students we could no longer afford TV services). We were met by someone who at the time was extremely kind and assured us we would no longer be charged for TV at the date we moved. Later we were charged as if we had never asked to remove the TV services. After hours on the phone and a denied removal of the charges the two of us were forced to pay a large bill that we tried to avoid a month prior to moving. Spectrum punishes their customers for their employees mistakes. Be cautious and collect ways to protect yourself.
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July 2024 by Cheryl GuinnEndres
I would not Recommend Spectrum
Onalaska! They LIE Take your money then Ghost you to
Switch to mobile!!
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July 2024 by Ben Ghost
Takes 30 minutes to an hour to get help
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July 2024 by Gabe Sunderland
Rude, long wait times, low quality of customer service.
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July 2024 by Bruce Graber
Helpful staff.
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July 2024 by Brad Spoo
Slow service
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July 2024 by Keith Schroeder
Too long a wait and they should have a express lane I needed a new sim card and had to wait half hr for a two min fix.
Shouldn't need to wait that long.
The bill pay machine is always out of order and have to call ahead for an appointment.
The service was good but you should not have to wait that long.
So if going call and make the appointment and be there 5 minutes early and it would not be bad.but if you stop with no appointment there will be a 10 to 30 min wait
