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March 2024 by Christine F.
Matt was super helpful. All of the people I spoke with were honest and willing to answer any questions I had!
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March 2024 by Alayna M.
Manager Matt. Matt was terrible and offered 0/10 service. He is a fraudulent individual. Tires Plus truly messed up with hiring him to "manage" this store. I am visiting my family in Lacrosse and have a 10 hour drive ahead of me back to school. Matt said that I needed tie rods and an alignment. As shown in the photos, clearly only one of my tie rods were replaced. They weren't even properly replaced. They were half-assed replaced. The clip that goes on the tie rod was not placed back, causing fluid to steep out. The left tie rod was not replaced whatsoever. Also shown, the steering rack boot was not secured. Furthermore, we paid for an alignment and my car was never realigned. Even more, Matt said that I needed new struts. My car never needed struts. He was going to charge us hundreds of dollars more to get new struts, and my car never needed new struts. When I got to Tires Plus and came to talk to Matt, the manager, about this, he told me he needed to go to the bank and that he would be back. He never came back..Matt is a coward and knew that he messed up. Thankfully, Jake, was there to apologize for Matt's embarrassing, inappropriate and disrespectful behavior. Jake fully refunded us, understanding our frustration. He met us with compassion and respect for Matt's wrongful actions and behavior. In all, if you ever come in contact with Matt at Tires Plus, ask for Jake. Overall this is just a good business with a poor manager, Matt, being in charge.
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March 2024 by Antonio Jasiczek
Really friendly crew that explained everything to me in layman language someone who is unfamiliar with car mechanisms.Good people at my Tires Plus in Onalaska, Wisconsin!
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March 2024 by Joe Roberts
Was having some trouble getting a more uncommon tire, but an employee named Kyle went above and beyond to resolve my issue and make the experience a great one. Thank you for going the extra mile.
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March 2024 by North Star Music
Quality service by Matt and his team.
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February 2024 by Dennis Wurzel
A great place to go to fix your car issues! My first visit was on February 14th, 2024. The whole crew are well well versed and skilled in their specific job duty. Such as Jake and Matt will be the front men who 100% of people will first meet. Both are excellent on dealing with customers, relaying information of concerns/issues to mechanics or technicians, taking calls/calling part stores to get customer's needed parts, & they help out the mechanics/technicians in between time when available or needed. They are leaders who work alongside their crew which I give them alot of credit for their hard work and knowledge. The mechanics and technicians are very great on diagnosing the cars problem and fixing it. They also are very friendly and kind as they would show customers such as I worn out parts on what they looked like {Jimmy if I remember his name correctly, showed me my worn out wheel bearing ring} and boy was it destroyed. I will post the picture of what it looked like below! All and all they all seem to work as a good team and they all go above and beyond on fixing the customer's cars. As the saying goes, their is no "I" in team as their whole crew deserves to be appreciated and thanked for their hard work as they all have a impact on great service.My words of wisdom for anyone who reads this is don't delay on issues with car or weird noises it makes. Take it in to shop which I would recommend Tires Plus because the reason being is I don't see them selling you something that you don't need. All fixes they did on my car was very much needed, which the results were proved and tested as truth as I can notice a huge difference with my vehicle. They replaced all 4 bad tires, struts, brakes/rotors, and a very annoying wheel bearing that constantly made noise when driving: they fixed all of that in 2 visits.Every cent was worth it because I would rather keep my vehicle {which requires a lot of fixing as mentioned} then get rid of it or face other costly problems, then to get a new or used car anytime soon. Car's are very expensive in this present day and age, and considering I'm not very wealthy, I would rather fork out money to fix then to get a used car which I don't know what issues it has, or a new car which is 30k+. In the last few months I have spent quite a bit of money {as stated in next paragraph}, but I got no one to blame but myself because of my neglection on the car. As sad as my neglection was, I have realized the truth of my neglection and realized how important taking good care of a car has crucial meaning. I am thankful that even though my neglection was bad, I have came to this truth of how crucial taking care of a car is and am grateful it still runs great and I caught the issues in time before further damage.Late of 2023 was when I started forking out money to fix repairs and I don't regret it. the fixes were water pump, oil cooler, exhaust, thermostat housing, valve cover gasket, ignition coil/spark plugs, evaporative canister purge: all these + tires, rotors/brakes, and struts; Thank you Tires Plus! If anyone choose to calculate all of these repairs will know that all these fixes combined is quite a bit to fork out + many hours of labor on vehicle. But as I said every fix was worth it as it sounds like it is brand new, all thanks to shops, especially Tires Plus.I'll close by saying I drive my car daily and after my 2nd visit at @ Tires Plus, which was yesterday {February 24th, 2024} my car sounds fantastic and all the annoying and concerning noises {humming, clucking, vibrations, etc} are all gone. This shop deserves customers because in order for them to stay in business they need income, which requires customers. They all need money to pay the bills, put food on the table, and provide for their families for those who work there are married or have children. Supporting Tires Plus crew is supporting a good crew that are all very nice, kind, hard working and they go above and beyond. I close this all by saying thank you Tire's Plus for
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February 2024 by Ellen Cordry
Jake E @ the Crossing Meadows store was absolutely sensational on working with me to get a repair done on my vehicle. Over & above board is the only way to say it........Very friendly, knowledgable, honest & thorough ..The 'crew' is also a good one too ... Glad I use this store for my repairs.
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February 2024 by Money Yang
Needed an alignment done. They were able to squeeze me in and get that done that afternoon.
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February 2024 by Nicole Black
Exceptional customer service. The staff (Matt) was knowledgeable and patient, helping me choose the perfect tires and services for my needs. Top quality maintenance. My car needed a tune up quickly and efficiently, and it runs like new after every visit. Wide selection of tires and services. Will be coming back!!!!
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February 2024 by Missy Lee
Purchased new tires from here and had them installed yesterday. As I was driving home (10 minute drive away), 2 bolts fell off on the highway and 3 bolts were very loose. My tire nearly came off. This could’ve cost me and others life! When I went back the next day, I told them what happened and the workers nor managers didn’t even apologize. They just recommended that I should tighten them every 50 miles, but I didn’t even drive 50 miles, yet. They also put super rusty bolts on, instead of my silver ones I came in with. Very bad experience and not reliable.
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February 2024 by Terry Cowgill
Tremendous experience! Great service each and every time I or a family member go there.
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February 2024 by Ash S
I called incredibly early to see if I could get assistance for a flat/nail in the tire. (We are from out of town). Staff here were kind and responsive. We were able to get a tire repaired within the hour….on a Saturday! 5 stars!!
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February 2024 by Don Bohn
They can't get the size of tires I'm looking for.i went to J and L 4 wheel drive in Madison because they sell large tires for my jeep.35 inch super swamper tires
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February 2024 by Misty Craig
Really disappointed in tires plus! Ended up having a tire that needed to be replaced and walked over to tires plus because on the website it says that they’re open on Sundays from 8 to 5 PM. It’s 10 o’clock and no one is still there. No one will answer the phones so I called corporate and pretty much got told there’s nothing they can do and that they don’t know if anybody’s going to be in. I asked them, so is the hours online wrong and I got told no those are the hours, but nobody can explain to me as to why the store is closed when they’re supposed to be open, I wasn’t given any other options by corporate other than there’s nothing they can do ! Definitely don’t recommend this place.
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February 2024 by Aiden Gelhaar
Went in for a tire rotation and wheel alignment, appointment for 3:00. I gave them my keys and said I would be waiting in store for it to be done. After an hour and 15 minutes a technician came out and explained to me that after checking an alignment wouldn’t be necessary, so I said alright and continued to wait for another hour with no communication. They then called me up to the desk after 2 hours of me being there and told me they wouldn’t do a tire rotation without me replacing the tires because they deemed them not good enough. I said I wouldn’t like to replace my tires today and they refused to do a tire rotation. I paid 27 dollars for the alignment check and went outside for them to pull my car out into the lot. I then watched the employees stand around my car and talk, not doing anything and leaving me outside to wait for my car which they had done no work on. After my grand total 2.5 hours of being there I finally was able to leave. Not going back.