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December 2025 by Jordan Schrock
Extremely difficult to deal with. Misled about promotions. Unwilling to work with a long time customer. Taking business elsewhere
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November 2025 by Linda Sherry
Worst customer experience I have ever had in my 6+ decades! We are trying to switch companies and they were not helpful at all. We were polite but apparently my son knows more about things as he was a manager with Verizon for 10 years. The Assistant Manager left us at the counter and hid out in a back room while my son made a call to corporate to try and straighten things out. He never came back and hid away like a crying child! He also had a very sketchy worker walking by us as he apparently would walk back and forth from the back room to let the coward lurking in back know we were still there...totally pathetic!
The Manager was off and wouldn't answer our calls nor has he returned them.
Great way to treat new customers!!
Pissed off is an understatement!
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May 2025 by rather knot
They have the worst customer service out of any company I have ever dealt with.... Some of their practices are fraudulent and borderline Criminal... do not... I repeat... do not deal with us cellular... US Cellular still owes me money?.... it's been over 2 months and I doubt I will ever see it.....
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April 2025 by Dacia Renee
All workers were helping people and there was one person waiting when I got there. After 30 minutes a man comes out of the back room and starts checking people in who just walked in the door. You need a better method when there are long waits like this. Ridiculous
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December 2024 by Amber Kaldahl
Andy at US Cellular in Onalaska is a gem. I had the most terrible day and was feeling stressed. He made the process of setting up my phone so easy and I definitely left in a better mood than when I came in. Give this man a raise and a plaque of some sort please.
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October 2024 by Jared Swyter
Worked with Preston, sold us new phones and 5 lines. When the bill came it was double the amount he promised. US cellular said they wouldn’t do anything about it. Be very careful dealing with them.
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March 2024 by Nicole Michele
My phone kept rebooting - went to US Cellular to switch to a backup phone while the battery got looked at. It was just loose, so brought it back to USC to reactivate. They refused - Leon kept changing excuses: it was too old, not a US Cellular phone, was repaired, unsupported by the network, was locked, etc... none true - it was just on USC network 2 days ago for the past 8 years. He yelled, argued, and criticized me for having prepaid service. When confronted about his customer service, he laughed and said he's a salesman. It had already been an hour, so I said I was cancelling service and asked for Corporate's info. Someone ran up with a SIM card and got my phone on in 2 mins. Seriously, STAY AWAY - go over to the authorized dealer on Losey if you have to. So much for connection. They just lost a 20 year customer.
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December 2023 by Robert Bott
Terrible customer service
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November 2023 by Arik
I came in to look for a replacement phone and Cia was extremely helpful! She knew all of the answers to my questions! Keep it up guys!
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November 2023 by Josh Caldwell
Great place
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November 2023 by Gail E
Great service
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November 2023 by Erik Knutson
Knowledgeable staff. Long wait but great customer service once got to me
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November 2023 by Jordan Marshall
They sold us a brand new phone charger 2 days ago with a new phone. We got home to find out the phone charger DOES NOT WORK. We went to the store we bought it from and they agreed that it was defective. They then proceeded to tell us they will not accept any returns or refunds without the box/recipient even though they can see it was purchased from them, on our account. They then proceeded to repeat the question over and over and refused to talk or say anything to us other than do you have the box it came in... The only other thing the rep at the store would say is the best they could do was "sell me another one."Worst customer service I've EVER experienced at a U.S. Cellular location. STAY AWAY... You have been warned!
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November 2023 by Eric Olson
Used to be great, absolute garbage now! While trying to place a 911 emergency call this evening on the south end of La Crosse, WI the service was so poor I got disconnected twice. Reset phone, had a strong signal for a couple minutes and lost it again. I completely believe they are pushing so strong for home internet, and data services, that they are absolutely garbage as a phone provider. Use a different company! If you have an emergency, US CELLULAR may not work for 911 services.
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August 2023 by Ella Payment
Very deceptive in presenting plan. Poor connections. Dropped calls. Not receiving important texts. Extremely disappointed.
