-
November 2023 by Arik
I came in to look for a replacement phone and Cia was extremely helpful! She knew all of the answers to my questions! Keep it up guys!
-
November 2023 by Jordan Marshall
They sold us a brand new phone charger 2 days ago with a new phone. We got home to find out the phone charger DOES NOT WORK. We went to the store we bought it from and they agreed that it was defective. They then proceeded to tell us they will not accept any returns or refunds without the box/recipient even though they can see it was purchased from them, on our account. They then proceeded to repeat the question over and over and refused to talk or say anything to us other than do you have the box it came in... The only other thing the rep at the store would say is the best they could do was "sell me another one."Worst customer service I've EVER experienced at a U.S. Cellular location. STAY AWAY... You have been warned!
-
November 2023 by Eric Olson
Used to be great, absolute garbage now! While trying to place a 911 emergency call this evening on the south end of La Crosse, WI the service was so poor I got disconnected twice. Reset phone, had a strong signal for a couple minutes and lost it again. I completely believe they are pushing so strong for home internet, and data services, that they are absolutely garbage as a phone provider. Use a different company! If you have an emergency, US CELLULAR may not work for 911 services.
-
August 2023 by Ella Payment
Very deceptive in presenting plan. Poor connections. Dropped calls. Not receiving important texts. Extremely disappointed.
-
July 2023 by Brenda Flock
Appreciate the calls and great customer service. Overall happy with my service here .
-
July 2023 by Philip Stanley
I've been a customer of us cellular for over 20 years and theyhave become a company that lies and scams their customers. I'm working on getting away.
-
June 2023 by jUjU Banqq
Tristan and Adrian assisted me with getting a new phone and switching over!! The customer service I received from them was fantastic!! Thank you both!
-
May 2023 by Trista Berzinski
Customer service was wonderful BUT I was told the wrong amount for my bill. I was also told that the assistance program will backdate after specifically asking if it did and it does not.
-
April 2023 by Together Asone
Don't go there, to many problems to type, calling customer service is better, even with the communication issues.
-
February 2023 by Brittney Mahairas
I don't recommend this store. Every single time I go there something goes wrong. This last time, I went to purchase a smart watch (my first one ever) and I had asked the associate how the LTE works with watches since I work at the hospital and wanted to not have my phone on me. She said it will automatically connect to the network and so on... what she FAILED to mention is that they do not have the ability like a cellphone to obtain network connections in large buildings. So I spent 1 week trying to figure this out on my own, and trouble shooting with tech support for a while, finally someone with tech support had figured it out and told me "hey your LTE works its just not going to work in your building" Not only that when I called the store to tell them this information, they didn't apologize for any inconvenience, and just transferred me right over to customer service.Find a different store, or just order your things online and avoid the human incompetence.
-
January 2023 by Brady McCoy
This place is horrible, they couldn't figure out how to do a transaction if I wanted to pay for my phone in full which they messed up, after they fixed it they changed me $200 for (other) and when you call them for simple question they transfer you over to there customer service line which the person you can barely understand every time
-
December 2022 by ꧁Erik Knutson꧂
Knowledgeable staff. Long wait but great customer service once got to me
-
December 2022 by Cassidy Jerdee
Esmerelda was extremely helpful and went the extra mile to make sure we left happy. thank you to all of the employees.
-
December 2022 by Ryan B
Alexandra was very helpful with my smart watch.
-
October 2022 by Kelly Lockington
Customer service was poor...if I could have given less than a 1 star I would have
