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March 2025 by Barbara Bonzo
If there was a minus 10 that is what I would rate them. I made an appointment, rearranged my schedule the be home, they didn't show up or call. I called them and was told they would contact the service guy and see where he was and how soon he would be here, they never call me back. Then I called several times and left a voice message and still nothing. Worse experience I've ever had with a company.
In response to your response. I have phone records where I called you. I immediately added the appointment to my calendar. If I am lying why did you tell me you would call the service person and let me know what time he would be here. Why did you not call me back when you said you would or call me back when I left you a voice message or even answer my call to you
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August 2024 by Cory Schack
Mike and Heather do a great job and care about what they do. Highly recommend. Their turn around time is very quick and they were an absolute pleasure to do business with.
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July 2024 by Lindsey Schaaf
Mike was very awesome to work with and Heather was very fast in responding to my claim and getting me on the schedule! Couldn’t ask for a better experience! Thank you!!
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June 2024 by Joseph Schultz
Front office and owner provided a great experience. Fixed me windshield. Affordable, and Punctual. Would highly recommend for those looking to support local.
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June 2024 by Paul Peterson
Great job and great service. Even vacuumed the broken glass from the interior of vehicle and fixed the rear window wiper.
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May 2024 by Eric Johnson
I've used Dependable Auto Glass for maybe 20 years now. Love these guys. Very straight-up, easy to work with and best prices in town for windshield replacement. Mike and Heather have never let me down- thanks for being super Dependable!
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May 2024 by Noah Clark
terrible driver
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April 2024 by Anna Davies
I got a quote and tried to set up an appointment for close to a month. I was upfront with the fact that I'm a disabled vet and I'd be using a third party vet's association to pay for the replacement. I could never get them to give me a firm time or date on when they'd make an appointment. I could hardly get them to return my phone calls or texts.
Last week I was supposed to have the appointment, but there was some discourse with the business and my third party. They changed the appointment to the next day. I never got a time for either day. At the end of the day, I finally got a text saying they weren't doing it that day and they'd switch to Monday morning, fine. I asked what time, I got "you're the second job". I texted at 9 saying I had a quick errand and would be back. Nothing. I called. Nothing. I called my third party and we discussed the issue. Apparently they'd spoken to my third party, but not myself, the plan had been for the third party to arrive while the glass was being installed, but the owner wanted the check before starting the job. The owner alluded to my third party that if the job wasn't paid for, he'd get the lien on my car. Never once have we not said we wouldn't pay him, just that the job had to be done before the association could pay for it.
I finally get a call from the owner and he said he'll be coming to do the job in roughly two hours, he just needs to hear from my third party. I tell my third party this, he calls, and then the owner gets upset, says they don't take checks, and hangs up. I still have not received a call notifying me of these changes. The secretary did texted me at one point saying her phone had died, and that we'd reschedule for tomorrow, but that was before my third party spoke with the owner.
I'm sure he's good at installing glass. Heck, I picked them because he seemed like an honest and good man on the phone. To me, it seems that either of these people are too old to understand newer technology and things that are slightly different than what they're used to. Sure did teach me a valuable lesson about strictly shopping local.
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March 2024 by Tyler Mason
Amazing customer experience from the office and from the field. This has been one of the best professional interactions I have had to date. 10/10 would recommend this company!
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October 2023 by Mr Mckl
I have been doing business with Mike (Dependable Auto Glass) for mor than 20 years. To give you an idea this past month Mike did more than 6 cars from customers of my business.Two of this cars he scratches the glass with his own tools. One of the cars is our business demo. We have been calling and texting him and he’s secretary but they seems to be ignoring our claims.I hate giving this review but maybe this way he would contact us
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October 2023 by Ethan Miller
Mike came out super short notice when I had limited availability and took care of some windshield chips. Efficient, kind, professional. Always happy to support non-corporate small business owners who do a great job.
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September 2023 by Ripon Auto Salvage
Best glass place around
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July 2023 by Shaun Schaalma
I had them set up to install the glass on my 68 cutlass, and they only do classic cars on Friday, and had the last 4 Friday's scheduled, and canceled every time, and told me after the 3 cancelation that he only will do it if he has time his other customers come first, and it was my falt for giving him another chance, and he canceled again. And when I told him I would have to find another place to do the windows he just hung up on me.
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June 2023 by Kris Laukant
Mike and Heather are both such amazing people to work with! Honest, kind, and professional! Highly recommend!
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February 2023 by Jennifer Steadham
All I can say is...HEATHER!!! You are amazing. She understood and sympathized w the fact I am a single mom with very little funds. This Jennifer thanks you for not making less bc of my situation. She treated me like a ?Services: Auto side window replacement
