NAPA Auto Parts - Oregon Auto Supply is recognized for its exceptional customer service and commitment to helping customers with their automotive needs. Established as part of the National Automotive Parts Association over 85 years ago, NAPA has built a strong reputation among do-it-yourself customers. The staff at this location go above and beyond to ensure customers receive the right solutions without unnecessary upselling. For instance, one customer praised the team for conducting a thorough diagnostic on a battery issue, ultimately identifying a simple connector problem instead of selling a new battery. Customers also appreciate the friendly atmosphere, where staff assist with identifying needed parts and even offer tools for DIY replacements. Quick service is another highlight, with one instance of a customer being informed that a part was ready for pickup even before the store opened. The knowledgeable staff not only help in selecting the correct parts but also assist with installations, showing genuine care for customers’ safety. Brady, the general manager, has been specifically noted for his dedication, even going out of his way to help a stranded customer far from home. Overall, NAPA Auto Parts - Oregon Auto Supply embodies a small-town spirit, where customers feel valued and supported in their automotive endeavors.
Couldn't have asked for better service. Bradley was efficient, knowledgeable, and understanding. And because policy forbids employees removing customers' batteries, he lent me tools to get mine out and install the new one. Outstanding service!
July 2023
Incredibly helpful every time. Highly recommend seeing Troy and the folks here for all of your vehicle needs.
April 2023
Great staff at this location. Very helpful and just great customer service.
