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November 2023 by AJ
It's a shame Bergstrom has monopolized the car market in the Fox Valley. I have NEVER once talked with someone who has been satisfied with this place, and I am surprised there are any 3-star or higher reviews for them online. They will straight-up lie to you, and they never seem to have their ducks in a row. They still call me Adam (that's not my name) after multiple times "updating" me in their system. They take significantly longer than any other car shop I have been to. Doesn't matter what you are getting done. It will take forever. I'm so glad I didn't purchase a car from them and only have to rely on them for the recalls I have done on my cars. I suggest that if any other place within driving distance from you has the product you want, you buy it from them and avoid Bergstrom as best as you can. It's not just one location, it's all. I've dealt with the Honda, GM, and Chrysler locations in Oshkosh, and they are all a freakin joke. Don't let their free drinks, desserts, and shuttle service distract you from how awful this place is in the areas of customer service that truly matter. You are just a number to them, and they won't ever have your information correct in their system or parts in stock, even if you've been on their schedule for an appointment for weeks. Save yourself some headaches and avoid this place if you can. I warned you, you're welcome!
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October 2023 by Joshua Beaman
Second time in a row I scheduled a simple oil change and tire rotation and waited hours. Scheduled for 8AM, at 930AM decided to leave as truck wasn’t even started yet. I don’t know how you book things, but it needs to be looked at. This was last time here for me!
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October 2023 by Gale Gehrking
Back in the 90s I had some dealings with bergstrom and it didn't go well. I was lied to and their customer Service was just terrible. I vowed never to return. Back in July I came across a ram truck I just had to have at bergstrom kia in appleton. After test driving it it and finding a few issues. I bought it. The issues where taken care of by bergstrom of Oshkosh. And what a job they did! Mike h is a Service manager there and I just want to say what a genuine pleasure it was to deal with him. No corners where cut on any of the 3200 dollars worth repairs. Mike went the extra mile and then some. Bergstrom chrysler dodge and jeep in Oshkosh is the place to go for honest and complete service. Thank you Mike h for doing a fantastic job!!!!!!
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October 2023 by Duff Leaver
We purchased a 2023 Jeep Grand Cherokee recently. We knew what we wanted and were focused. Dan Schulz did not give up. Dan was great to work with and we highly recommend him to anyone interested in purchasing a vehicle.He was knowledgeable, detail oriented and kept in touch to let us know the status of the search for the right vehicle.
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October 2023 by Jeff Hart
We worked with Dan Schilz at Bergstrom and we couldn't be happier with the experience. Dan's communication throughout the deal, which included a trade in and purchase of our new vehicle, was perfect. I've always dreaded going through the whole car buying experience. Dealing with Bergstrom and Dan I was genuinely surprised because it was straight forward and pleasant. Highly recommend.
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September 2023 by Robert Brennan
I recently purchased a used vehicle from Bergstrom Chrysler of Oshkosh and was very happy with the experience and the car. I worked mostly with Bronson but also dealt with Moses when Bronson wasn't available. Both were very easy to work with. There was no high pressure tactics and they were very knowledgeable and accommodating. I also worked with Aaron in the service department who was great in solving a rattle problem in the dashboard. I would definitely return for future purchases or services.
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July 2023 by Danielle Walsh
I had a great experience at Bergstrom. Dan Schilz was so personable, could answer all my questions, and never made me feel “pressured” to do or buy anything. The process was smooth and I felt like I got a good deal for my car. Thank you guys! Will definitely buy from you again!
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July 2023 by Pat P.
Had my mini van in for an oil change and to fix my radio. Radio just stopped working. Electrical diagnostics was quoted ahead of repair and it actually was repaired in less time and less money for me. I couldn't be happier with the way Mike H. treated me as a customer. He and the mechanic kept me updated and finished the car on time as promised. I even received a video text about the electrical issue showing me the extent of the work need just to get at the problem. Very happy.
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July 2023 by David Vande Vyver
These guys were more then helpful with helping me get a new car after my other car decided to try and practically start on fire. I would definitely suggest them to anyone as they were the only ones to offer me any money for my junk car as well, and with bergstrom there are a pile of different dealerships that they can get cars from and get to this dealership for a test drive and or purchase, there definitely worth a look! Also make sure to talk to Dan Schilz as he was the one who was so helpful to me, helping me figure out what is out there a bit and looking into getting vehicles from other lots that I seen on the computer for test driving, definitely a nice guy to work with!!
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May 2023 by Sauntering Cinnamons
Best car buying experience I have ever had. Bought a low mileage, one year old Jeep Wrangler. Salesman Dan Schilz made the process easy. Low ticket price, excellent trade in value for our car and quick and easy paperwork. No haggling. I would give him more than five stars if that was possible.
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May 2023 by tjs398
Sales person Bronson is the absolute BEST!! Who lets their customer take a brand new vehicle home(3 hours away) for a week? Bronson completely understands his customer’s needs and concerns. When we are ready to purchase a vehicle we will be working with Bronson again! Wonderful experience!
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May 2023 by Shawn Henslin
Bronson did a great job locating a vehicle for my family! He brought cars in from other locations for us to test drive and look at and he understood our needs as a family.He also checked their incoming inventory daily to meet our expectations we were asking. I appreciate all of the communication he gave us through this whole process. Thumbs up Bronson!
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May 2023 by Hailey Roth
Dear Bronson Boss… He needs a raise!! Couldn’t have had a better experience. Down to earth and genuine. Not the traditional “salesman” and it makes the world of difference during the car buying process. We will be back soon!! Thank you for everything and going above and beyond!
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April 2023 by Craig Bruesewitz
Always good service here. I have been going here since 2013 and they have a helpful and friendly staff. The tech end of their service department is excellent.
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April 2023 by John Lingnofski
Although we’ve known about BERGSTROM for years, this is the first time we’ve purchased a car from them. We were thoroughly impressed with the entire experience. Beginning with how carefully used cars are screened (our independent mechanic was extremely impressed), to how they are prepared and detailed, everything was top notch. Dan Schilz, our Sales Advisor, was professional, transparent, and very helpful. We felt like valued guests and not just a transaction. The entire environment is spotless and beautiful. We could not be happier with our purchase!
