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October 2023 by nicole werdin
Absolutely the best experience I've had buying a car. Marques went above and beyond to make sure everything was perfect and taken care. Thank you for everything you guys were amazing
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September 2023 by Ryan
Chad Ludwig with the service department did a phenomenal job. Despite working through multiple delays with parts (that were out of Bergstrom’s control), he coordinated both recall-related work and elective maintenance to ensure my schedule was respected and work was done in a timely manner. This was probably the best dealership experience I’ve had as a Ford owner. Thank you Chad!
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September 2023 by Kerri Daub
My son bought his first car from Zach today. Zach made the experience so easy. Very knowledgeable and helpful. Highly recommend Zach!
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September 2023 by Suzie Graf
Zack did an amazing job helping me on my journey to getting a new car. His manager even went above and beyond to let me take the car home for the night to get a better feel for it(and to save the hassle of me borrowing my dad's car). Zack made me feel like I've known him for a long time versus someone just looking to purchase a vehicle. The whole process went very quick and easy. Thank you again for getting me a reliable vehicle.
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September 2023 by Ryan Reinke
Chad Ludwig with the service department did a phenomenal job. Despite working through multiple delays with parts (that were out of Bergstrom’s control), he coordinated both recall-related work and elective maintenance to ensure my schedule was respected and work was done in a timely manner. This was probably the best dealership experience I’ve had as a Ford owner. Thank you Chad!
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September 2023 by Julie Xiong
Bergstrom Ford team (from sales [Zach Leitzinger & Jeff] to service mechanic [Chad Ludwig]) has helped us in so many ways and we are very thankful for them. Our vehicle had broken down and was not able to be driven as we were out of town for the day and live an hour away. We had called roadside assistance to tow it to this location and my family of 3 was lucky enough to get a loaner for the night to get us home safely. We then had decided to trade in our vehicle and had our hands on a Honda CR-V that evening. As I drove it home that night and the next morning, I didn’t feel right about the vehicle and know it wasn’t meant to be called mine!! The one thing I do love about Bergstrom is that they go by their 7 day guarantee. I honestly felt so bad for using that grace period, but I was able to return the vehicle and purchase my newer used Lexus suv that I now can call mine! I truly appreciate their service and I am very grateful that I had the help I needed as everything that happened the past couples day was a first for me.
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August 2023 by Barbara Groff
Zach was great. I walked on lot to look at a Bronco. He was very knowledgeable and answered all my questions and ones I didn't ask. He was professional and pleasant and did not push me buy immediately.I would highly recommend Zach if you go.
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July 2023 by Ann Marie Lau
Been to other Bergstrom Service centers and their techs and schedulers seemed board. Today I had the best service with Travis and Lionil. I was picked up and told them I didn't need a ride back. Luck would have it that halfway through the appointment my ride back wasn't available. Travis called to see if he/someone could pick me up. When I got there, I asked if they heard a rattle when they drove it. They didn't, but he quickly diagnosed the issue. Lionil confirm it. 15 minutes later it was fixed and Lionil came in with A SMILE and my keys and told me to have a great afternoon. I ended up on a work call and didn't even get a chance to properly thank them - I think this is better anyway.
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July 2023 by Lori Mattes
Zach L was amazing to work with! Highly recommended going to this location. He took such good care of us through the whole process, from selecting a vehicle right down to the signing!
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July 2023 by Lawrence Valiquette
Ben and the team at bergstrom has been great to work with. They went over every aspect of our purchase in great detail and made it a seamless experience.
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June 2023 by Kevin Goetsch
We worked with Ben in Sales, and Zach in Management, on a used car purchase. When we found that we needed a different car, due to needing a Class II towing system, we worked with Jeff in Management on the weekend. Everyone went above and beyond to help us resolve this to our satisfaction with a different vehicle that had the capability we needed. Thanks to the team at Bergstrom, especially Ben, Zach, and Jeff.
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June 2023 by Kyle Thompson
First off, I did not purchase my 2021 Ford F350 at this dealership. My truck is needed to pull our 5th wheel RV that we live in full time, and I use it for our Mobile RV Repair business. It started vibrating and running sluggish. From the moment I spoke with Bergstrom Ford Service Department on the phone, they were polite, professional and understood the importance of my vehicle in my everyday life. They diagnosed a bad injector that they warned that it might be difficult to find, and they gave me an F150 to drive in the meantime. The following day they let me know they located the new part and should have it in hand in 2 or 3 days. That was on a tuesday. By friday morning, they text me to let me know truck was ready to go. With it being under warranty, all I had to do was sign the paperwork. The truck not only ran like new again, it hadn't been that clean since the day I drove it off the lot, new. Again, all the staff I interacted with were very polite, professional and respectful. I hope to never have another breakdown, but if I do, I hope it's in the Oshkosh, WI area.
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May 2023 by Zachary Stohlman
Worked with Zack. Highly recommend him as he took the time to walk me through all decisions while helping me understand any risks I would be taking on for service plans or GAP Insurance not taken. Was not pushy and was very good at keeping things professional while also keeping things light and exciting.
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April 2023 by Susan Buck
Our dealing with Bergstrom Ford was very positive in the purchase of our new truck. They were friendly, professional and respectful in every way. We highly recommend them.
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April 2023 by Danielle
My husband and I worked with Ben to purchase a new car. He was extremely personable and helpful and made this car buying experience the least stressful car buying experience we have ever had. I highly recommend Ben and Bergstrom Ford in Oshkosh!
