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December 2023 by SimplyMoiii
Haven’t shopped here in over a year because they have messed up my purchases not once but too many times!!Last year the associate who rung me up didn’t check to make sure the pair of shoes I bought were matching sizes and coordinating shoes. They were a pair the associate had grab for me because I needed a different size they didn’t have out on the floor. When I finally got home two hours away I was in shock to find that only 1 half of the pair matched what I had bought and the other half was a completely different size and style. I called the store to express my complaint only to be told “sorry you’ll just have to come back in store for the matching side. We’ll have it set aside for you.” A week later a friend mentioned they were driving thru Oshkosh so I asked them to take the one I had bought (with a note I had wrote of the situation!) and stop by the store to swap the wrong shoe for the right one. Of course my friend didn’t know better and thought it was just a simple swap so she came back to me with what was supposedly the right ones. BUT NO!! Instead the associate who made the swap only gave her the opposite sides of the ones originally given to me so they were still different sizes and styles! I was furious! I called the store again and talked to a manager. Again they said “sorry that shouldn’t have happened. Please come back to the store so we can make it right.” In total three round trips (12 hours of driving because I live 2 hrs away!) were made and an absolutely inconvenience due to their mistake!!12-9-23 Today I stopped in their store for the first time since my horrible experience last year. I was shopping for a pair of shoes (Christmas gift) I had not been able to find at any other retailer in the size and/or color I need. Luckily I found it at this location in the color my nephew wanted! They didn’t have his size but an employee assured me they could get it ordered and shipped. So we placed the order and I was super excited to have had a pleasant experience this time around…or so I thought. Boy was I wrong! Later on I finally received the online order confirmation and double checked to make sure everything was good. NO! The color of the shoe was not the one I wanted ordered! I called the store to tell them of the employee’s mistake with the online order and no apology was given! I was told to call online customer service because it was too late to cancel the order OR I could wait until the shoe arrived in the mail and come back to exchange for the right color. NO NO NO!! Again what part of I live two hours away do you not understand how inconvenient it is to make the trip and especially with Christmas in less than a month!! Train your employees to do their job better so it doesn’t waste the time of your customers!!
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November 2023 by Aaron blabaum
Decent shoe selection, with good prices
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August 2023 by Ken Woldt
Always find what I'm looking for
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July 2023 by Bonnie Heimlich
Great service, very helpful!
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March 2023 by Rosemary Kealey
I have big feet and was able to find a pair I liked and reasonable priced
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March 2023 by Sawyer Case
Didn’t have any silver dress shoes. The staff were friendly, though.
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January 2023 by Edie Zdroik
Found shoe wanted but size not available. Staff very helpful.
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January 2023 by Jon Gibson
So great. Shoe buying was easy and the staff are great
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November 2022 by Tasha Pointer
Love this place always have the size and update on the styles and Clarence is good ?
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October 2022 by Lisa Willett
Staff basically checked out my purchased items and most of the staff ignored those of us that needed help. I did get one worker to help me order what wasn’t in stock for my son. ONE MONTH later I still haven’t received it in the mail yet paid 65.00 for the shoes. Oh and the other customers in there were so rude and shoving. Store is too little for big events like back to school shopping!!! Everything was so disorganized and hard to find. I love the deals.
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October 2022 by Yeah Umm
Rude staff staff followed me around the store peeking around corners at me as if I would stuff a pair off boots in my tiny purse. They didnt even ask if I needed help. I was the only customer inside and obviously the only black women. Before I left I asked if they had what I was looking for they just said no with an attitude as if I worked there and should have known. I said ok thanks they just looked at eachother and went back to what they were doing (nothing) No Your welcome no have a nice day So extremely rude for no reason feels racially motivated.
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August 2022 by Betsey Farber
The store was just a mess. Shoes on the floor all mixed up. We didn't even bother looking for long just left.
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July 2022 by Lesha
Staff here is pretty much there to check out your purchases and that's all. If you have questions, use Google. Prices are comparable and the store layout is okay.
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March 2022 by Kevin Anderson
Found what I was looking for. A good selection of men's shoes available including wide sizes. Cashier was friendly.
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January 2022 by Brown Gonzales
Friendly and very helpful staff
