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June 2022 by Google user
Had Mark come out to replace the drain kit in my basement refrigerator. From scheduling the appointment with Peggy to chatting with Mark after the job was done, I couldn't have asked for a better experience. Mark was friendly, knowledgeable, incredibly fast, and respectful of my property and belongings. He really went the extra mile. And the bill was LESS than I had budgeted for! I will be calling them next time something comes up, and I highly recommend you do as well. Kudos to the crew at Kossel's!
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April 2022 by Judy Kwasny
Had Mark come out to replace the drain kit in my basement refrigerator. From scheduling the appointment with Peggy to chatting with Mark after the job was done, I couldn't have asked for a better experience. Mark was friendly, knowledgeable, incredibly fast, and respectful of my property and belongings. He really went the extra mile. And the bill was LESS than I had budgeted for! I will be calling them next time something comes up, and I highly recommend you do as well. Kudos to the crew at Kossel's!
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April 2022 by Mike Werch
Hard to tell you how their service is when the technician did not show up at the scheduled time. No call. No follow-up. I would recommend finding another service company.
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August 2021 by A. R.
Giving a 1 star because I can't give less. Service department is rude and unprofessional. Would not recommend. Don't even bother to call unless you have a lot of time to provide therapy to staff regarding how busy they are. Seriously. Repair person was extremely unprofessional and actually had a tantrum in my home and left without speaking to me.
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May 2021 by Tammy Widlake
Great they worked with me to get what I needed and were extremely helpful and friendly
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February 2021 by Matt Hoffman
These people know their stuff when it comes to repair and parts.
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January 2021 by Scott
Great service. Great people.
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November 2020 by Marsha Hielsberg
Friendly ppl and great service. Wonderful prices to shop local.
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October 2020 by Annmarie Simmons
Called service center told them I would leave door open and whatthe problem with my washer wasand if they could check the rest over.they came out left me a bill and told me the exact thing I told them was wrong. Never looked at anything else and never fixed the problem, never called me. I had to call them and order the part and put in myself. I asked if the rest of machine was working ok. They said yes. Well that's a lie. It was leaking water and was not spinning out. I called them back to have them recheck it. It's been well over a month and nobody came after I was told they would. Really miss Ben. This place has gone down the tubes since he no longer owns it.. Will never call them again.
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August 2020 by Becky Buhrow
Never called us back on 5 separate occassions... Got our money back and went somewhere else...
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July 2020 by Stacy Freund
Very unprofessional company! Service technician called before coming. Didn't get to phone in time so called him back. His mailbox not set up so doesn't get phone call and you can't leave a message. I never heard of such a thing! Waited all day thinking he's still coming.
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July 2020 by jerilyn Jahnke
We bought a dishwasher, refrigerator and stove when we moved to this area. They took 2 months to get them! The dishwasher was about 2 years old when it went out. We were told that this particular dishwasher was having trouble with their electronic boards. They replaced it, charged us a $100.00 fee for a service call and a year later another one went out. They would not fix it without charging us a full price for the part plus service. We also received a garage refrigerator that looked like it had been stored for many years. horrible! We also purchased an oven that didn't heat properly. The cookies were raw in the middle and burned on the outside. They exchanged it for another, but we had to pay a drelivery fee plus a service charge. Our refrigerator had a motor that went out and they could not fix it. It now freezes under the drawers and the eggs get frozen. We have to remove this sheet of ice every 2-3 weeks. When we sell our house we have to buy new appliances. The freezer works fine so far and also the microwave. The people are very friendly and the prices good, but what you get are appliances with flaws, and wait 8 weeks to get them. DO NOT PATRONIZE THIS BUSINESS! We always patronize local companies, but this one doesn't deliver what they promise.
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June 2020 by Jeanine Prack
Great service, great prices
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February 2020 by Dennis Norkofski
Got a new portable dishwasher today from Kossel's. Ben getting all of our appliances from them for 50 years !!! Best place to do business !!!
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February 2020 by Nathaniel Frank
If I could leave a zero star review, I would. I paid in full, for 6 appliances to Kossels on 11/15/2019. It is now 2/4/20 and I am still waiting on two chest freezers. The fridge he brought is dented all along the door (I will gladly post pictures if anyone would like to see them), I also got a microwave with a massive dent in it. I did get a vertical freezer that was in the original packaging that showed up perfect. Bob Kossel is dodging my calls, ignoring my emails and the like. I asked for a refund etc. His folks, never conducted business like this. It makes me sick to my stomach to see how he has run that place into the ground.
