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March 2024 by Mike Mattmiller
Rented 4 trucks throughout my move 2 TMs 1 JH and finished it off with a DC got off to a rocky start here and left a bad review YOU can tell the entire team and manager are engaged in their work after leaving the review it was a complete 180 and I was blown away by the customer service at this location I’d now rate it a 5 out of 5 Maria and her employees will go above and beyond to meet the customer’s needs I could tell they had seen the review and the rest of my vists after that I was taken by how much they wanted to do right everyone was professional knowledgeable and made sure to make me feel welcome overall completely satisfied with how the move worked out and couldn’t of done it without U-Haul two thumbs up you won’t be disappointed in doing business at this location.
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January 2024 by Joanne Martin
Service was amazing....staff were friendly and they helped me during a difficult move. Highly recommend
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January 2024 by Matt Daly
Excellent customer service at this location provided by Maria C. She helped resolve our issue, and made sure that we were satisfied. I highly recommend this location and look forward to using their services again in the future.
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August 2023 by Rocky Steffes
Great place and great people, they going beyond their duties to help you out! 5 stars experience
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July 2023 by Mason Blasczyk
My significant other and I used a truck to move her stuff from Oshkosh to the new place in Oshkosh. We drove the truck from haul to her old place on prospect to the new one by the herd stadium. Then straight back to Uhaul 1 trip that was all we needed. UHual Proceeded to charge us 280 miles for driving a total of 7.2 miles. Went to the store multiple times been told we were supposed to get phone calls a couple times never got the calls stopped at the store and the employee said it doesn’t even make sense. I could go to the location and I bet that that truck hasn’t even put 280 miles on since we dropped it off. Absolutely unbelievable and U-haul will be hearing from lawyers. Not for the inconvenience of my situation. But to dig deeper to see if this is a common way for them to syphon funds. Absolutely unbelievable way to conduct business and handle a situation. Also super embarrassing for the employees…I understand simple math is hard for some…
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July 2023 by Junie Buggs
District manager changed distributors so there hasn’t been adequate stock for at least three months. Other employees allowed a customer to berate one of their coworkers to the point of tears, and then did not deny sale to this rude woman(there was only one of said item left and multiple people wanted it so they wouldn’t have lost nuisances for doing so). Management want ever called for help. Can’t reach them through phone without be redirected to Arizona and had to have the Arizona manager get us on the phone to try and fix a product missing components. Employee on the phone is stating that missing components are false advertising (says we get four on the box we received 2) instead of replacing said parts. $50 an a huge headache later and nothing is fixed. Ugh not using u haul ever again
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February 2023 by Ashley Rebecca
Was overcharged for returning the truck a half hour late when we actually returned it a half hour EARLY with extra gas in it and under the estimated mileage. We estimated and paid for 150 miles and stayed under that mileage, and they tried claiming we paid originally for only 120 miles. Being charged extra for furniture pads we didn’t even use and for a dolly we didn’t even ask for.
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September 2022 by Skip Perry
We made an appointment to get propane for our motor home. The closest place was the U-Haul on Ohio St in Oshkosh. The manager Katie was outside waiting for us at our appointed time. She was an absolute Gem!!! Such a nice person and a wonderful business woman!!! It’s not always easy filling up with a big rig. She made it easy for us. Thanks Katie!!!
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August 2022 by Linda Monroe
Went to have a trailer hitch put on my vehicle and the "mechanic" had broken a bolt off and had no clue how to drill it out. If they are going to install hitches maybe they should be taught how to fix things like this. They put my car back together, now I have to pay a real mechanic to do the job. Should have left when I got there and saw the "mechanic" laying on the shop floor with his shoes off. His Mom is is boss, so that's ok.
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November 2021 by darian235
They claim to do propane refills, but two days in a row, nobody there is certified to do so. 1 star, cause it wouldn't let me do 1/2 star. Dont waste your time.
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September 2021 by Avis Mueller
Ohio street location has been all around one of the worst and most difficult experiences we have had for both trucks and unit reservations. They have consistently not had the reservations we make, cancel them last minute, and are inconsistent with their policies and information they tell us. They keep taking away our free month of rent for their mistakes. They really need to get it together because I would not recommend this place to anyone. All around horrible.
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August 2021 by Evan Mickey
Horrible service. We had a 9am rental, arrived at 8:58, no workers came out for 30 minutes. My friend and I were waiting in the store and calling, no one came out. When they came out and finally did decide to do their job the two employees were extremely rude and argumentative. Will never rent from this location again, the worst customer service I have ever experienced.
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July 2021 by Brianna Walls
Rented a uhaul in green bay, returned at this location. We drove 59 miles, and returned it with more gas than we received it. Charged for 300+ EXTRA miles! I called uhauls main line, the lady told me she was trying to get ahold of the manager at this location and couldn't. Told me to expect a call. Today I called this location directly and the girl said her manager was outside helping someone with propane and she would call me back. Its been 2 days without a call back and I just want to get my money back before Christmas..I understand that the mileage being incorrect doesn't fall directly on this location, but their customer service is terrible. If SOMEONE could reach out to me, I've sent an email and have had two people leave my number.
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June 2021 by Matt Bloedow
Terrrible service ANYTIME you go. Usually when you get there, you will be waiting for quite a while before anyone is there to help you. They are not too friendly nor are experienced - which maybe is a staff turnover problem? I went there for mostly propane refills, but will never again. The last straw was that I rushed over there 15 minutes before they closed and a girl was looking to close and said she was "not certified" to help. Find somewhere else to go... -Try the gas station on Old Omro road for propane -Try the U-haul on N. Koeller to rent a trailer, maybe they have better service.
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May 2021 by David Peppler
Whatever you can do to avoid using u haul please do it! The amount charged to use a truck for one day was outrageous, however I will even tolerate that because I guess it is part of their \" business\" . The thing that cannot be tolerated is poor customer service! I was charged twice for the u haul one of the charges stayed in the \"pending\" status on my credit card. After 11 days it it still is in pending status and nobody will help me to remove it! I have been on hold and on line chat for two hours today and still nothing resolved. Stay away so frustrating.
