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December 2023 by Don
Great service and very helpful!!!
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September 2023 by who cares
So I had an insurance check from us bank and this bank refused to cash their own bank check!!! A phone call could have verified this check. So this bank took a bunch of my personal information from me inserted in the computer then used extortion and said I must open up an account with this horrible bank. Why dose anyone use banks anymore. I see that you make comments to these msgs !!! Don't bother with your patronizing ignorant comments. No one reads them or takes them In consideration when it's the person that had the issue is what they look at!!!!
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September 2023 by Shyam Kannan
Not even open during business hours
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April 2023 by Aden Johnson
NEVER USE US BANK!!!!. You will have random charges on your account every Month. If you deposit money they have to put it “on hold” for sometimes weeks. I am canceling my account with them they are the worst bank I have ever had to use in my entire life. THEY STEAL YOUR MONEY!!!!
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February 2022 by geoff downey
CLOSED.Says, "Temporarily Closed" but seems to be closed permanently.
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August 2021 by Blake
I've had a very pleasant and smooth purchase of a home through US Bank. This branch has been nothing but polite and able to serve my needs.
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December 2020 by Hafisa Madyshanova
Bad service , bad with customer service. Went their with my sister they just kicked us out.
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December 2020 by Matt G
Worst home buying experience of my entire life, not only that this is the second home purchase I have had this year so it’s not my first rodeo in 2020. Filled out all required applications for said home loan and dropped all required information and documents off beginning/mid October. Then was pre-approved for purchase of new home. 6 days later my old home had an offer I accept 14 hours after that I found my next house and had an offer in and accepted. Closing dates were set and loan/home mortgage officer was aware it was during thanksgiving week. That’s when the phone calls started and true colors of us bank came thru. I was not told of an application fee but I had an idea but oh yea $395 charge no biggy without a hey just so you know. Then the Wednesday 18th I get another call from us bank loan guy but I’m working and I miss it. Then 2 hours later get a call from my relator who is also a family friend and informs me the loan guy tells her if I don’t return his call we aren’t gonna close on time and it’s not us banks fault. Mind you we close on the 25th, 7 days away. So I call him back and ask what he needs. He requests all documentation that I have provided to him when I originally applied for the loan. I am not heightened and uncomfortable with how my personal information is being handled, and he needs to contact my HR to verify employment, ok well why are you waiting last minute before a holiday week and since this is Wisconsin and opening for gun deer season a holiday weekend? No real reply.Friday roles around get another call from loan officer, who still has yet to contact my hr, I have now lost my professionalism and let him have it. How can this wait until the last possible minute and before a holiday week? This is piss poor planning and service not only that I have yet to see anything close to figures or numbers on affordability of this new house. No real reply. Half hour later my hr person gets a form to fill out and I a rough numbers.Wednesday November 25th closing day 4 hours before closing, loan officer calls me and tells me we are unable to close today and I now have to pay off my Harley Davidson loan of only $8044.80 but I’m bringing $46k to the closing but because of covid I haven’t made enough yet this year. I go to the local 20th St branch here in Oshkosh to wire transfer the funds because after wasting an hour on the phone I finally got someone who had a clue how I could wire transfer money fast which the loan officer did nothing of the sorts. I complained to the branch manager and that didn’t seem to do much at even with how much money I put thru their bank, and was told I had to obtain a document from the other bank saying my Harley was paid and lien released.The loan officer sent an email to the realtors stating we were all set to close for now the 30th a Monday which screws everything and plans up. But then the next day calls me stating we cannot close until I obtain the lien release document. I was floored because I knew he lied to the realtors and all credibility was out the window now. I then got a email stating I needed to pick up the check for home loan amount from the bank from the mortgage overseeing lady that helped the loan officer which he was cc’d on and he replied I needed to also grab the difference of the $47k in a cashiers check.I arrive at the bank new day of closing Monday November 30, loan officer has said home loan check and went to my closing. I calll my realtor all I need is the difference I grab that and head over. Loan officer sits in the corner, never said thank you matt no gifts no nothing but a good screwing and life lesson.
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November 2020 by Anita Meyer
Good Friendly people who are knowledgeableand can resolve difficult issues with
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September 2020 by Michalina Mae
I updated my information at a branch the same day I took about $3,000 out to buy a vehicle. The banker failed to inform me that they would be issuing me a new card but didn't forget to interrogate me about why I wanted my own money. I used my card for two months before getting declined/invalid response at a gas station. I think I'll be using this as a secondary institution from now on to avoid these issues.
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June 2020 by Stephanie Maier
THEY ALWAYS ARE KIND FAST AND EFFICIENT !
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February 2019 by Ph P
I am not marking this as one star, because they do have some great services here. And all of the workers are usually polite and helpful!
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January 2019 by Dave Paulson
Customer Service is horrible. My father has been treated poorly.
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April 2018 by ForSaleByOwner Oshkosh
US Bank Oshkosh is an excellent financial institution. I've banked with Credit Unions and other Banks - and US Bank is a Five Star place to do business. The mortgage department looked after every detail on my for sale by owner and worked closely with the title company. Okay - so they sponsor the Vikings new stadium and I am a Packers fan - but this Bank is every where I visit in the United States. Highly Recommended !!!
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March 2018 by Sean Barrett
Opened an account here and they took my opening deposit from my other bank twice, leaving me with no useable funds for over a week. I went in to this office for assistance and the old, worn-out banker was not interested in figuring out why it happened, rather offered to empty the account for me and hand me my cash once it was confirmed. This location offers temporary debit cards and had that been offered to me I would have rather done that but when I asked the banker said they don't do that. I decided to just take my cash out, let the account rot and say forget US Bank completely. There are other banks.
