-
November 2023 by JJ Husband
Terrible. Waited on hold for almost 45 minutes because they do not have local numbers for their branches. Then the person could not help me. Worst bank ever. Go any where else. Glad we did!
-
October 2023 by Kayla Stueber
My account was compromised, they told me if I wanted a new card I could pay for it but they see no need to issue new card, guy hangs up on me. Manager calls and apologizes and offers to set up notifications so I get notified when anything happens and I can dispute it then so I do. I get a notif of $500 I say no they respond my card will be blocked. I was up this morning to 3 transactions that went through and over 1000$ missing plus all over draft fees. I go in and they pull up the transactions and see these people tried a dozen more times and all were denied. So I say I’d like transactions reversed, a new card and OD fees refunded they tell me no that she needs to call someone (she’s the manager) to see if it’s real as if me and the teller didn’t show her the texts, transactions (denied and approved). She then went to find the call from when I called weeks ago to see if it’s real. Such a joke. I lost my money and this bank is trash and won’t fix it.
-
September 2023 by Kelly Sippel
I applied online for a new account. It was very easy to understand and complete. Verve got back to me within 24 hours.
-
September 2023 by Susan L Jones-Savka
Always a pleasure to visit. The app used to be hard to use, but it has gotten better. Only complaint is not being able to get through to an employee on the phonecwithout your complete info and only during business hours
-
July 2023 by AJ
I can't stand this place. There are always 3+ employees standing around chatting. They move slowly to their desk to help the customers, all while being super unprofessional. Their lack of structure makes it super confusing when you walk in. They want it to feel like a cool groovy place with homey vibes, but it's a big turn-off for most people that I talk to about this place. They should just have stations with tellers at them so people can come in and withdraw or deposit their money. Also, it was a big disappointment to me that they went away from having people at the window at the drive-thru. It may sound like I am some old fuddy-duddy by my complaints, but I am in my 20s. Stop trying to be cute, and just be a credit union with smiles and good customer service skills, please. I will be closing my account here in the near future.
-
July 2023 by Stephanie Brehmer
Terrible business account service. I've always had good service with regard to my personal accounts but I will be moving my business accounts ASAP. Their fees are utterly ridiculous!
-
July 2023 by Bill Brayton
Working with Jena Suebert from the Neenah branch of Verve was a great experience! She made setting up the loan a piece of cake! I would also like to thank Joan Jones for steering me in the right direction towards Jena for the right type of loan. Thanks Jena and Joan! You were awesome to work with!
-
June 2023 by Michael Rushing
**update - waived late fee but wouldn’t waive interest because there was a “misunderstanding”**For years I have have nothing negative to say about Verve. Today that changed. I attempted to make a credit card payment and now that the payment didn’t go through I am being charged interest and a late fee. I attempted the payment through the Verve app and was not given any red flags that’s it wouldn’t go through. I even called in and talked to a rep a couple days later who told me the payment was pending and that it would be effective the day I initiated it as to avoid interest and fees. Now, over a week later and after the payment still hasn’t gone through I was charged over a hundred dollars in interest and late fees. I called today to find out why and was told there was nothing they could do. I submitted a complaint on the website and got a call from a manager that said the daily transfer limit was less than my payment attempt and that is why it did not go through. She refused to waive the fees even though they had multiple opportunities to tell me the transaction wouldn’t happen. Instead they waited until the fees and interest were charged and are trying to strong-arm me into paying. I am still waiting to hear back but until this is resolved, these written statements are true.
-
May 2023 by Sami Schmidt
I have been banking with Verve for my personal account for years. They are an amazing credit union. They give fair options and try to help you with all your needs. Today, I working mostly online and phone to get my Business account started. Tanis even made it possible to link all my accounts in one to make everything accessible by app. He even anticipated payment options id be taking in and made sure I had the right forms to fill out for the app to upload., Truly one of the best and easiest signups I have ever done. I cannot recommend them enough.
-
March 2023 by jacob miller
Wouldn’t even give this place one star don’t waste ur time or money Tim Ryan there is absolutely the worst customer service agent he let his emotions get the best of him while I was asking questions and he then proceeded to close my account and basically kick me out of the store since I was right and he was wrong HORRIBLE SERVICE NEVER GO HERE
-
February 2023 by Bryce Remy
I was a former employee but still use Verve to this day. Mubina and Heather Lynd have helped me time and time again with nothing but positivity, and attention to the smallest detail. Whether it was a new car, or helping me with a student loan payback, those two ladies have been phenomenal to work with.
-
January 2023 by Wanda Kern
Helpful, efficient, kind.PLEASE DO NOT HAVE A POLICY WHERE PEOPLE TAKE YOUR PENS AFTER USING THEM. Collect them, wipe them down, and reuse. This was disappointing to think of ALL of the pens that aren’t needed being dumped into the earth.
-
January 2023 by Karen Engvall
Aleasha was kind and very helpful! She answered all of my questions and went above and beyond to help me!
-
December 2022 by Cheryl Juedes
Marie Swanson was very helpful and patient with readjusting some money at Verve
-
September 2022 by Monica S
I had many issues with them, but they did got it all figured out and handled. Heidi B. at the Washburn location had superior customer service and I will be going over there for all of my banking from now on.
