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December 2023 by Trey S.
PHIL was great!!!! Go see him. Their prices are silly good. It was fast and easy transaction. Phil is the guy to ask for
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October 2023 by Joyel Barnard
I haven't bought a new piece of furniture in years!! What a great experience with Leon and crew!! No pressure and very knowledgeable. He listened to what I wanted.....Can't wait for my new piece to arrive!!!
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October 2023 by Blessing Skogstad
Phil did a great job of listening to what we wanted and finding us the perfect couch! We're very excited about our purchase and can't wait for it to arrive! He was very friendly and made furniture shopping fun! Thanks Phil!
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October 2023 by Cindy Herbert
Excellent selection, and easy shopping experience! Thanks Joe! Plus the delivery service is amazing! On time plus you can track your delivery on your phone so you know exactly when they will be arriving at your door!Thanks!
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October 2023 by maureen bryden
Jean is the absolute BEST! She knows I can be indecisive but is always willing to be kind and patient. I have been shopping at WG&R for many years and only work with Jean.
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September 2023 by Diane Lee
I was greeted at the door by Joe and after explaining what I was looking for he left me to browse. I spent time finding just the right recliner then Joe help me with my purchase. It was a good experience thank you.
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August 2023 by Laura Mills
Excellent customer service. Laurie introduced herself and asked what we were shopping for. She pointed us in the right direction and just let us shop.
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August 2023 by Robin Winkel
Leon was very informative and knowledgeable about the materials on the recliners we were looking at. Also Leon was very friendly and nice.
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July 2023 by Linda L
Laurie has been a wonderful help to us no matter what we were looking for. We started in one area on one visit, and returned to different areas the second visit. She remembered our choices and was able to help us make new ones. She is a pleasant, helpful, resourceful asset to your store.
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July 2023 by Tammy Romme
Leon was great to work with!We were looking for a new mattress, coffee table and kitchen table. He listened to our concerns of cost, and what we were looking for. He gave us so many great options to fit our budget and our taste, other places try to sell to the most expensive pieces that have. We will definitely go back to purchase any future home items from WG&R.
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July 2023 by Roxanne Walther
Leon was very personable and accommodating. He was very knowledgeable and answered all of my questions. He gave me a great deal on my purchases. Looking forward on getting my new mattress and dining room set!!!
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May 2023 by Robin Reetz
We had the best experience with Eric Geier!I told him exactly what we didn’t want &he gave us a few name brands to look at. He took us to a few different pieces & helped us understand the mechanics of the pieces. We decided on what we wanted & he made the entire transaction a good experience. We will definitely go back & we will look for Eric again!
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May 2023 by hailey drager
My husband and I were looking for a nice living room set and bedroom set to purchase for our new apartment and Leon helped us find them. Leon was extremely knowledgeable, helpful, humorous, and an all-around great guy to work with. I encourage anyone that comes to WGR in Oshkosh to ask for Leon because he will help you with anything you need. We will be back!
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May 2023 by Sherri Manion
WG&R delivered a two-year-old chargeable battery pack for a recliner. The instructions state the battery MUST be charged within 6 months of the production date...prolonged period of storage can permanently damage the Power Pack. This battery sat in the manufacture's warehouse two years prior to WG&R delivering the product to me. It was manufactured 3/12/2020, during which covid-19 caused supply chain havoc. The battery was delivered to me 1/20/2022 (two years later). The battery will not fully charge and now it has been alarming, like a smoke alarm. It is designed NOT to stop alarming and that's with it unplugged. WG&R Customer Service and Store Manager said it was outside the 12-month warranty. $150 waste of money. The best they will do is sell a replacement to me at cost for $90. The battery is supposed to take 300 charges. It's deemed useless. Dealing with the Customer Service Call Center was the worst experience I've ever had. I am now uncomfortable to step foot inside a WG&R Store. It's unfortunate that this power pack battery has halted my 38 years of being a customer. Friends and family will be warned of a good furniture store gone bad. Our Sales Representative was courteous, kind and professional. The Customer Service Call Center and Store Manager have made this a very unpleasant experience because of their inability to accept the fact that they delivered a two-year-old damaged battery.
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May 2023 by Sherri M.
Sherri M.WG&R delivered a two year old chargable battery pack for a recliner. The instructions state the battery must be charged within 6 months of the production date. It was manufactured 3/12/2020, when covid-19 caused supply chain havoc. The battery was delivered to me 1/20/2022. The battery will not fully charge and now it has been alarming, like a smoke alarm. It is designed not to stop alarming and that's with it unplugged. They said it was outside the 12 month warranty. $150 waste of money. The best they will do is sell a replacement to me at cost for $90. The battery is supposed to take 300 charges. It's deemed useless. Dealing with the Customer Service Call Center was the worst experience I've ever had. I am now uncomfortable to step foot inside a WG&R Store. It's unfortunate that this power pack battery has halted my 38 years of being a customer. Friends and family will be warned of a good furniture store gone bad. The Sales Person was courteous and professional. The Customer Service Call Center and Store Manager have made this a very unpleasant experience. Writing this review on 5/21/2023.
