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September 2023 by Tricia Kunce
Here to say I never write reviews….I had exceptional customer service purchasing my new vehicle. First time with Osseo. Chad was amazing, answering all my questions, and had amazing communication throughout the process. Patti in finance was quick and efficient. Highly recommend going through Osseo vs a large city Ford. Hope to be a returning customer in the future.
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September 2023 by Matt Bagaglio
Great service, friendly, and knowledgeable mechanics. Will definitely be going back.
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August 2023 by Emily Parker
If you didn't buy your vehicle there, beware. We purchased our Ford F350 and Ford Edge at dealerships too far to travel to for service so we chose to go to Osseo Ford for maintenance and repairs. The guys at the service counter were always great. But overtime the service started to go down hill. The list of mistakes started adding up. The last we did business with them, they had to replace my turbo. It was out of warranty so I paid them a pretty penny to repair it. When I picked it up the air conditioning was blowing hot air. It was working just fine when I left it with them. They refused to take responsibility for damaging something during the repair and wanted to charge us to fix it. The last conversation ended in the service manager telling us they would be more accommodating if we had purchased the car there. Nice slap in the face after all of the business we gave them over the years. Looking back I should have filed a complaint with Ford. I doubt this is how they would want a dealership to treat a customer. Needless to say we happily took our business elsewhere. We haven't been back, won't ever go back and we make sure to share our story to those who are considering this dealership.
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August 2023 by Dale
Great place to purchase a car or truck!! Knowledgeable, friendly, and helpful staff without the high pressure nonsense. Shannon helped me with the whole truck ordering process; he was terrific!
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July 2023 by Gene Worley
My son and his family were on the way back to VA from MN when they blew a tire on I-94 outside of Osseo WI. They got a tow into town and to Fast Lane at Osseo Ford. Nobody in town had a tire to fit his vehicle. A tire had to be run up from Lacrosse. The staff stayed an hour and a half after closing to mount this tire and get them back on the road. They have 4 dogs and 2 children with them. (One is our brand new grandson who is only 3 weeks old). Hats off to the crew that assisted them and got them back on the road. His mother and I are very grateful to you. Thank you thank thank you.A Navy Dad
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April 2023 by Cassie Glenz-Haas
Only place I'll take my car for regular maintenance and honestly only dealer I will put my trust in for buying a vehicle. Excellent service and people, they treat their customers like family.
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April 2023 by Blayne Girard
Went in initially to get a quote for new tires and the people at the desk were very informative and friendly throughout my whole visit. Came back to get them installed and my service was just as good as the previous visit. Not to mention they did a great job installing them and did it very efficiently. Will definately return!
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April 2023 by Jackie Hanson
The only dealership I have done business with for decades. Not high pressure, let you think it through and hash out pros and cons of your vehicle wants and needs. Very efficient process with all hands on deck to get your purchase handled as quickly as you are comfortable with. Family atmosphere, everyone is on the same team. Great service after the purchase open to questions or actual maintenance and support.
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April 2023 by keith jacobson
Ordered and bought my truck at Osseo Ford. Greg Pettis helped threw the process and everything went great. Everybody there was very professional and very helpful on details and paper work etc. Great small town business and friendly people. Ask for Greg, he'll go above and beyond to help you out.?
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April 2023 by Marisa Patton
We were in a bind passing through with a dead tire and a flat donut. These guys really helped us out making sure we were squared away to drive the final 100 miles home. Friendly and quick, we really appreciate it!
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April 2023 by Olivia Windjue
Osseo Ford has excellent customer service and knowledge about the vehicles. My mom and I both went in to get vehicles where they worked fast and efficiently for us! I definitely recommend working with the amazing people here!
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April 2023 by Foster Transburg
Greg did a great job representing the vehicle. Easy purchasing process. Happy customer!
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March 2023 by Maryellen Boettcher
I am always so appreciative of all that Osseo Ford does for me. That are very thorough and very courteous. They will even come and pick up and return my vehicle if I ask. Now that is service! We are so lucky to have this business in our area. Thanks Osseo Ford!
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March 2023 by Marvin Braund
We have had great sales and service experiences. We can promptly get appointments to have our vehicles serviced and use the services so that it shows up on Carfax reports and because the service staff are professional, and always describe what they will do and what the cost will be! Our experience with the salespeople has been outstanding! We have bought several vehicles over the past 10-years and plan to continue our relationship with the dealership.
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February 2023 by Bethany Mayer
There's nothing that could have been better with our purchase of the Ford F150 XLT from Osseo Ford Sales & Service in Osseo, WI. (Except maybe delivering it right to our door - and I bet they would have done that if they could!) Impeccable on the sales and the service parts from beginning to end! Overall good team of folks and high quality service and knowledge. They went above and beyond to make our entire experience smooth from managing and coordinating the installation of leather seats that were not an option in the package we picked to communicating clearly and efficiently through the process.
