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November 2025 by Bonnie Julson
James was so helpful, courteous, and knowledgeable. I'm so relieved that he had the time for me.
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October 2025 by j \u0026 t Olson
James did an excellent job explaining my options and got my new phone setup in record time!
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August 2025 by Sara Brendalen
Sean was wonderful. He apologized for the delay in getting my phone to set up and was very courteous.
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June 2025 by James Barber
Crystal the Verizon help was super knowledgeable and efficient
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March 2025 by Chris Hecht
We came all the way from Boulder Junction to this location. We ALWAYS get exceptional service. James is fantastic. Very knowledgeable and great service. Well worth our drive despite closer locations. We'll keep coming back!
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January 2025 by Beth Banks
Staff is always very nice and very helpful at this store in Park Falls. Great service! 😀
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March 2024 by Tj Med
James worked very hard to help me with the purchase of my new phone and tablet. It was extremely helpful!
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March 2024 by Anna Sattler
Sean was friendly and knowledgeable.
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November 2023 by Sharon Olson
James and his coworker Malcom treated me with respect and they were able to come up with a phone for me that was in my budget. They both were very pleasant, kind, friendly and knowledgeable. Best experience I had at Park Falls Verizon in years.
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September 2023 by Mandy Beczka
Recently I've had two negative experiences at this store with the same associate, Kevin J. On August 24th, I came in with possible help needed on a new phone for a new line that I just opened. Luckily all I needed was stronger network signal to finish the set up myself. Sometimes signal at my house is a little weak even though I live in town. For some reason Kevin felt the need to say, "Good thing, because if you needed my help we'd have to charge you." A totally weird, unnecessary thing to even say in that moment. But whatever, I brushed it off. That's why I try to accomplish all my Verizon business through the app anyway. Now today, September 15th, I went to the store in an attempt to either exchange and/or return some accessories that my husband just purchased that morning. We don't have a usb-c wall adapter and he purchased two charges with the usb-c type wall end. I wanted to either swap a charger for an adapter or return both. Even before Kevin spoke I knew we'd have to un-do the multiple accessory discount, which shouldn't be a difficult thing. Kevin immediately starts informing me of what he can't do, and tells me that I'm asking him to do things that aren't allowed. I've never worked with a retail store who's made exchanges or returns so complicated. I was even willing to swap a 45 dollar item for a 35 dollar item and eat the difference. Does management not provide their staff with the right tools to make decisions or the right customer service training? Kevin started arguing with me. I said let's not. As he processed my return and handed me the receipt he started arguing again for some reason. I said, "I would recommend that you don't argue." He replied, "Just because you're the customer doesn't mean you're right." Number one - rude. Number two - what was he even talking about? I didn't like this store before Kevin, and I like it even less now.
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September 2023 by Dan
Great helping people. Lots of choices. Answers your questions or concerns
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August 2023 by Patrice Carlson
James was very helpful. I had been to the store before, but was not ready for a new phone. James was so helpful on my previous visits that I chose to work with him today. He has great knowledge and spent extra time looking for the best price on both plans and phone.
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July 2023 by Robert Cline
Rob did an awesome job!
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June 2023 by Carolyn Binning
They answered all of my questions. They were super polite. Great guys to work with
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June 2023 by Martha Rulis
James was very nice and knowledgeable.He assisted with my phone upgrade and answered most of our questions with a very positive attitude.
