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October 2023 by Martin Ordinans
We have had a disappointing recent experience with Ashley. We have all our kitchen appliances through them, but recently ordered a fridge for our garage. We had some logistical problems in the order and delivery that caused a frustrating delay, but when the fridge was delivered this week it came with dents at the bottom of the door and horizontal scratch marks. Really an overall bad experience.
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October 2023 by Pattie Syversen
Krista Ernst was very helpful and knowledgeable about the Maytag and Electrolux washer/dryer sets we were looking at. Steve paged her right away for us. We are VERY HaPpY with our Electrolux purchase❣️
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October 2023 by Jacob Granger
Steve in the appliance section was very knowledgeable and helpful when we came in looking for a new oven.
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July 2023 by Toole Family
Krista is an amazing sales professional!!! Very knowledgeable and personable!!! I cannot say enough good things about her. Please do yourself a favor and buy from Krista. She will give you excellent product advice, which is very important. Especially when making an appliance purchase.
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June 2023 by Deanna Stingl
Krista is fantastic at her job! She made us feel comfortable as soon as our appointment began. She is very knowledgable about the brands she works with and we appreciated her honesty when it came to the pros and cons of the appliances. We felt confident in the recommendations that Krista gave us and we are thrilled with our choices! She goes above and beyond which shows she truly cares about her customers.
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May 2023 by feeling music
The costumer service was great sales rep was friendly and explained everything well. Everyone in store greeted us with smile and hello.
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April 2023 by TRACY kluka
Wanda from customer service was very helpful with concerns we had about a kitchen table. She exchanged it out with a new one. The new one is perfect.
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March 2023 by parker kessel
We worked with Steve in appliances and he was very knowledgable and helpful. We were looking to get the most for our budget and Steve was very patient in helping us make 3 different options and try different substitutions. Highly recommend buying your appliances from Steve and the team at Ashley.
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January 2023 by Danya Sasada
If I could give 10 stars, I would. Best shopping experience EVER! I just happened to be walking by and saw a sign for ApplianceMart in Pewaukee, inside Ashley Furniture. I decided to stop in to see what they had, because I had been shopping for appliances for my new build. My intention was simply to browse and price compare what I thought I wanted to purchase. I was greeted by Steve and WOW, what an incredible buying experience! Steve was so informative, while patiently answered ALL of my questions and with no pressure to purchase. I thought I was decisive about I wanted, but after talking with Steve and receiving quality education about a variety of different brands, models, and features, I walked away with some big decisions to make. I decided I would be buying from Steve and ApplianceMart when leaving that night, because of the incredible customer service I had received. I have since purchased my appliances and Steve has stayed in regular contact, immediately responding when I have called or text with additional questions. Finally, ApplianceMart has proven to be very accommodating to the consumer and competitive in pricing. Thank you, Steve and ApplianceMart!
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January 2023 by Ryan C.
Was told by sales that delivery people wouldn't haul away but could take apart an existing bed as they put together the new one. "If you give them a little extra they may take your old bed with them."Find out that they wouldn't even help me move my old bed unless I paid the company extra. No communication and they want me to move it in 15mins otherwise they leave the massive boxes in my house until we reschedule delivery. No calls stating any of this and when I called customer care they said it's on the back of the receipt I'm fine print. Do yourself a favor and don't pay for the "white-glove" delivery. Or be even smarter and go to Steinhafels who has the same stuff with far better service
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July 2022 by Michele W.
Picked out a bed & boxspring & it was delivered on 7-16-2022. Everything went well. Communication was awesome.
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February 2022 by C G
Told Krista what washer and dryer I wanted, she gave me a great price. She was very helpful especially when the computers went down. She went above and beyond to make sure I didn't have to come back. Definitely will come back for any other appliances.Yes this is inside Ashley Furniture. They do have appliances in stock that you can walk out the door with.
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February 2022 by Ryan Schultz
Excellent service and friendly staff! Bought a couch and everything went incredibly smooth!
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December 2021 by Catherine Ann
If I could give less stars, I would! I preferred a couch and couch set that was supposed to be delivered in the beginning of December if 2021. I bought that particular set because truly that was one of the earliest dates of any of the couches coming in, and that was already pretty far out. I called about a different matter on Monday (I never received a confirmation email) and was told that my furniture, in fact, was now coming at the end of December. This was really frustrating, since 1) no one alerted me, and 2) I took off of work the first date, and 3) I had to wait longer to move in to my new place. Then the next day (Tuesday), I called because I received a text confirming my delivery location for a bed I ordered, and it was going to the wrong location, and they ‘ confirmed’ my couches were coming on January 12th of 2022. January 12th?? I received yet another delivery date, again with no notification. It was then I was told by an associate that the policy is to not tell the costumer of any delivery change until 1 week prior to a delivery date. How ridiculous!!! So I should wait until my order is pushed so far out until I can’t move into my new place for at least another whole month, maybe longer, and they knew about it?? I just as just done. I cancelled the order and ordered a new beautiful couch somewhere else, and it’s coming this Monday. ☺️
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September 2021 by Sandra S.
I recently purchased new living room furniture from Ashley Furniture, Pewaukee, Wisconsin. The entire process with the Team was awesome. My Sales, Barb Rudzinski was excellent - she knows her stock and extremely efficient. After I ordered, there was some time before furniture was due to deliver. I fully understand the problems for companies in the Supply Chain now as I was a Contracting Officer with US Government. However, Barb did check with a follow-up, she would call and give me an update. If I had a question and Barb was not in, one of the Team members would help and give me information. The Service Dept was exceptionally organized and had an amazing system in place to track and report to customer of delivery. The delivery Team was right on time, unpacked items and placed them where I needed them. The entire process was outstanding. If I were still with US Govt, I would have rated the entire performance by everyone as Outstanding. I highly recommend this great Team. Thanks to all.