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February 2024 by Marie Schmidt
Love the BankEveryone is so nice and helpful
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November 2023 by Michael Carlo
Customer service is very poor
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May 2023 by M Chang
Went in on Saturday. Cindi-Sue was amazing. Greeted me right when I walked in and very helpful with my questions. She’s amazing and super friendly. Keep it up
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January 2023 by kathy voegtline
My Mom and I have been dealing with this bank for over a year now regarding a check that was electronically taken from her account. We did all the proper paperwork for fraud etc. Whatever they wanted. This has been gone on way to long as the person that was helping us got the money back in her account. Then they took it back. This is not the way to treat a 86 year-old woman. The money was fraudulently taken from her checking account. Was told if she had a credit card the money would of been returned right away. I am tired of dealing with a bank that treats there customer who has been with them over 15 years like she is nothing. When you live on social security $199.00 is a lot of money.
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June 2022 by Justin VanBeckum
If you intend to use the ATM at this location on a regular basis, you will be disappointed. I use this ATM for business deposits on a regular basis, but have experienced several issues over the last few months, ranging from the touchscreen not responding, the ATM not accepting bills that have no issues, or even one instance where the entire ATM was simply off (no local power outage). Calling the branch is a waste of time, as they will simply tell you that the ATM self-reports any issues and claim they have no means of reporting issues. If the ATM doesn't know it's screwing up, it can't report itself. If the touchscreen isn't responding, it just thinks you're not there. If it's not able to scan bills, it just spits it back at you. When your branch on 76th & Morgan in Milwaukee had one of its ATMs ripped out of the concrete, I bet they didn't wait for the ATM to self-report it being stolen. Listen to your customers when they tell you an ATM is having problems and figure out a way to report it so that it gets fixed. Your customers deserve that much. I shouldn't have to give you a Google review to get someone's attention.
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January 2022 by Braden Pusch
Always been a very good experience here! Just had to give them my ID and they gave me a complimentary set of checks! Not many places do that anymore! Go Chase! :)
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November 2021 by Momma Momma
Service is awesome. I never have long wait. They help me out above and beyond. Everyone so very kind☺️
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November 2021 by Mike Esser
Extremely rude, don't have the time of day for customers. Struggle even minor complex issues.
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September 2021 by Max Wirtz
Staff was very helpful and friendly, being patient while helping resolve a online bug. Would definitely recommend!
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August 2019 by Aaron Marjala
I would highly recommend NOT doing business with this location. I had an appointment with a banker that never showed up. After taking the day off work this was a complete waste of time. I withdrew all our business funds and opened another business account at another bank the same day.
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December 2018 by Jay Purdy
I scheduled an appointment at the Fox Run Waukesha branch to speak with Tanisha about a loan. When I got to my appointment, I was told that she was sick. Cheryl sat down with me and took a list of questions and notes the she assured me would be forwarded to Tanisha that evening and said that I should expect a call back from her the following day. The next day went by and I didn't receive a call. I didn't stress it because I assumed she was still sick. I called her office on Monday, and she had no knowledge of any appointment and never received any email with any notes. I was annoyed, but assumed it was out of her control. I decided to set up another appointment with her, but this time at her office at the Pewaukee branch. We planned a 4pm meeting. Upon my arrival, I told employees that I had an appointment scheduled with Tanisha and they looked at me dumbfounded. Tanisha wasn't in the office. They called her and told her I was waiting and she then called my cell phone while I was in the lobby. She said that she received a call from Cheryl saying that I was expecting a call from her. She said she was confused because we had scheduled an appointment to meet, but never called me to clear up her confusion. So here I am sitting in a bank 40 minutes from home for the 2nd time (after leaving work) and still don't get to speak with anyone. She said “I looked at the email from Cheryl and I'm not sure I'm the one to meet with.†So yo DID get an email? Why not call me if I should have been speaking with someone else from the branch? This is a lack of professionalism at its finest!!!!!
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April 2018 by NONE Bu
Love Chase Bank...however this location not so much. I drive out of my way to go to another Chase when this is so close to home. It's not worth the bad service and dealing with staff who are not knowledgeable and show little interest in helping anyone.
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September 2017 by Felicia Erickson
We just moved to Wisconsin and the bank told me in order to make an appointment with the banker I need to call ahead. So I call ahead and call and call and call and guess what no answer. So then I go in and the manager knows that I need to talk to him because of the banker told him. He decided to go help and another customer in line before helping me. Wow
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September 2017 by Amanda Vander
Wow, I've banked with Chase for almost 10 years, and have always received the best customer service. I went to this bank to get help with 3 overdraft fees from one day caused by two incorrect transactions. The banker Helen would hardly make eye contact with me much less show any empathy. Never in my life have I felt so dirty and shamed. She refused to help me, claiming they were legitimate fees. While I was fine with one fee, 2 or 3 in one day is exorbitant. I'm very disappointed and plan on finding a new bank to bank with asap.
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September 2017 by Amanda V.
Wow, I've banked with Chase for almost 10 years, and have always received the best customer service. I went to this bank to get help with 3 overdraft fees from one day caused by two incorrect transactions. The banker Helen would hardly make eye contact with me much less show any empathy. Never in my life have I felt so dirty and shamed. She refused to help me, claiming they were legitimate fees. While I was fine with one fee, 2 or 3 in one day is exorbitant. I'm very disappointed and plan on finding a new bank to bank with asap.
