-
January 2024 by Stevie Andersen
The ladies working the front desk were so sweet, so welcoming and very helpful! The doctor did great with my daughters exam, and the glasses are super affordable! This place is amazing. I highly recommend!! Thank you guys♡
-
December 2023 by L Enne
I hadn't had new glasses in 5 years. I am now 60 years old and as anyone knows your eyes deteriorate over time. Well, they told me I was now 20/30, when I was 20/40 years ago. When I got my new glasses they did NOT help my distance vision, NOR did they help with my reading vision. They were just WRONG all the way around. I went in SEVERAL times to complain, but I was NEVER ALLOWED to come in when the eye Dr. was there. Needless to say, I would NEVER recommend them or go to them again, I only went because that's where my insurance sent me. Now I have to find somewhere reasonably priced so I can get a CORRECT prescription ?. This was not the FIRST BAD EXPERIENCE I've had with them either, this why such a long wait to try again.
-
August 2023 by Debra Thomas
Very poor customer service and felt very rushed and after 4 and a half weeks still no glasses and i was told under 4 weeks
-
January 2023 by Faith To move mountains
Horrible. Manager is super rude.
-
January 2023 by Sarah Flynn
Tammy and Tori were extremely helpful in assisting me pick out glasses, explaining the options and maximizing my insurance benefits. They really went the extra mile with the entire process. It’s so great to see people take pride and ownership in doing their best work and representing Herslof. Way to go ladies!
-
January 2023 by Ernie Waldron
I’ve been going to the Capital Drive location for many years now.I’ve also gotten new glasses at other opticians a few times, mostly because of convenience. I’ve had minor issues at those other place which were deemed to be me wearing my glasses wrong.The team at the Pewaukee Herslof location were great at fitting my glasses. Tammy is knowledgeable about what and how to make a good fit for both the frames and the progressive lens.Excellent knowledge and service.Highly recommend this place.Special thanks to Tammy and Tori who are always patient and avalible.
-
January 2023 by Natalie Swanson
Terrible experience. OD Eric Tyler was SO rude. Overheard him yelling at a patient with her daughter being examined after the mother asked him to change his tone how he was speaking to her daughter. His patient / customer service skills are awful. He was quick to anger and tell her to leave. Once they left, he stood in the lobby shouting about it to me and the receptionist, even though we heard all of it. Worst service I’ve ever experienced.
-
January 2023 by Carl Eschweiler
Tammy had to overcome problems with the lab and delivery times. She was wonderful persistent and communicated with me very well. She went the extra mile for me and I appreciate it.I am 75 years old and have been a customer of Herslof’s since 7th grade. Keep up the good work. Carl Eschweiler
-
January 2023 by K
I can’t say enough negative things about Dr Eric Tlyer- he is a bully and by far he is the most unprofessional and rude “dr” we have ever seen…He treated my daughter terrible- yelling and degrading her.DO NOT EVEN IF FREE WASTE YOUR TIME WITH THAT PLACE!!!!zero starsHe was rude to another client who was before us- doubting things she would say…I could go on and on but again DR TYLER NEEDS TO BE OUT OF THAT PLACE WITH HOW HE IS TO PEOPLE!Everyone in that place was bad!Not everyone should work in the public…
-
January 2023 by Timothy Mueller
At the pewaukee location i met Torri who was was extremely professional and amazingly kind I was extremely disappointed in racine location for how rude they are and the never answer the phone or return phone calls I was planning to never return to hersloff until I met tori she makes me want to continue being a customer she deserves a 3 dollar raise and a huge Christmas bonus she was very nice and put a smile on my angry face and now I'm happy
-
January 2023 by Michelle B
Tammy was SO friendly and helpful helping us track down glasses for my son, and navigating insurance.
-
January 2023 by Ann Woodring
My whole family got new glasses, Tammy was awesome. Patience, kind & fun!
-
January 2023 by OSHEONA Brown
This place does not seem to know what there hours are because I got a text to pick prescription up with there hours and yet they are not open at all and I came back twice in one day they also se.to can't answer there phone either these people do not know what they are doing at all
-
January 2023 by Alicia
Very friendly staff and helped choose eye glasses and just all around comfortable setting.
-
January 2023 by Bob Davis
I always had an excellent experience here. The staff is friendly and professional in what they do.
