-
November 2023 by Chris Kostka
Great car wash, but only 3 stars because I have to listen to a sales pitch every time I go. I remember when a self service car wash was actually self service. Miss those days…
-
October 2023 by E G
My favorite place in the past . I will go out of my way to get my car washed here. Just had it done today and they no longer use the brush on the front and rear windshield, nor do they use the brush on the tires. I got the tire shine today, the passenger side was fine, but the driver side didn’t have any shine solution in the brushes. Not sure what’s going on.
-
September 2023 by Ryan Schaefer
Jilly's was good when they first opened a few years ago and has gone down-hill ever since. The employees, who have no interest in getting your car clean, they barely prep the cars as they come in and they have the vehicles so close together that is bound to cause an accident at some point. I became an unlimited member to see if that would make a difference, and it did not. In fact, the experience has gotten worse. My brand new vehicle that is a month old has been washed 7 times in the last month and still doesn't look clean. When I leave the wash there are still bugs all over the hood and windshield, tons of soap residue on the hood and sides, water spots galore. I now have scratches all over the hood because of the lack of prep and the "soft touch" beating in all the dirt and grime. The tire shine is terrible, only covering about 3/4 of the tire and it gets all over the sides of the vehicle. The vacuums have almost no suction, and the towels are always wet and dirty.Service: Vacuuming
-
August 2023 by Dylan Anderson
Chipped the paint off of my car and scratched it in numerous places just by going through the carwash.Edit: impossible that it damaged my car? Bold claim. I'm still waiting for response from my incident report. The scratches and chips weren't there prior to wash. I pay very close attention to my vehicle as it was my deceased father's last car. I'm not suggesting that the material of the wash did it, but if debris was embedded in the material from previous vehicles or something along those lines it definitely could've damaged it. Not to mention the scuffs and scratches are suspiciously wiggly. Almost like the motion a car wash brush makes. Hmmm. Odd. I'll be waiting for a call and a refund. Otherwise I've already looked into legal options.
-
August 2023 by Ryan Ells
Car wash is okay but the place just isn’t reliable. If you go there right now at this very moment, you cannot get a car wash. Why? Because a freaking brush fell down, like one of those big ones. Wouldn’t want one of those falling on my own car, reconsidering the wash pass.
-
June 2023 by Karl G.
Jilly's Lies!They were purchased by Jax Kar Wash and changed the Unlimited Wash program so it's NOT Unlimited. You are only allowed to wash your car twice per day and the second wash isn't even at the plan level you are paying for -- unless you're only paying for the lowest level.This is clear False Advertising and probably even a Bait-and-switch issue.Every other car wash I've looked at in SE Wisconsin that offers an "Unlimited" wash does so in good faith, but not Jilly's. They want you to think it's unlimited then strong-arm you when you complain it's not.I should add that when I complained, I was told they weren't doing anything wrong and that my wife and I were now banned for life - AND they didn't give us our money back because they said we got the value for the month.That happened on May 22nd, and since then they have changed their policy and it is unlimited again. But we are still banned.Don't do business with this company.
-
June 2023 by lorrie wolters
Jilly's was always my go to car wash. I loved the vacuums, towels and the cleaning sprays. It seems to be not as good lately. Last time the vacuums did not pick up like they used to - very poor suction. Tonight I went through the car wash twice and did not get all my bugs off the windshield. I drove last night and bugs ended up on my windshield and grill. Well, some are still there. I am going to try other car washes in the area to see how they are. I was a loyal customer since they opened in Pewaukee.
-
June 2023 by J S (Jenny)
Staff is always friendly and helpful. My last visit to the car wash was a beautiful day so they were very busy. Only 4 starts because I needed to vacuum my interior and the vacuums had very poor suction. I tried the two vacuums on either side of my car and both performed poorly.
-
June 2023 by Anthony Monacelli
Went here today. The best car wash I've been to. Cleaned my truck better than any other. Nice employees, too!
-
June 2023 by Michael M.
Jilly's car wash is somehow connected to Jax car wash (no Jax in our area). I was reading the information on a recent receipt and noted that by registering my vehicle I qualified for some perks including a free birthday wash. So I attempted to register as directed. Unfortunately I had all kinds of problems with the site, so I contacted customer service and vented my disappointment with their website. The customer service representative was great, she got me registered, activated my perks, and I got my birthday wash. BTW, the Jilly's washes are probably the best in the area. I think prices are reasonable for services rendered.
-
May 2023 by Liz Zeb
Have been a customer since almost when they opened. The past two months the car washes have been awful. I have three cars on their Ultimate monthly plan, about $100/month. The dryers do not work well at all and bugs and dirt does not come off the front. I asked the "assistant manager" why such a change in the quality of washes. He states the main dryer is broken so the cars are coming out wet. Since this company changed their software and unlimited washes, the quality has suffered. No longer are we offered dash wipes at the entrance either. I cancelled our three subscriptions, going elsewhere.
-
April 2023 by R R.
I purchased a bundle of car washes from Jilly's online. I rec'd the gift cards & attempted to use them. Unfortunately, the dollar amount was not loaded onto the gift cards sent to me. They had zero balances when I first attempted to use them. So, after they didn't work at the car wash, I attempted to speak to the manager on duty. Since he wasn't there, I was given a time when he would be on site. I returned at that time, but he again wasn't there. After this happened several more times, I contacted another Jilly's site & attempted to speak w/their manager. I was told there was nothing they could do to assist me & that I needed to speak to the mgr at the site I patronize. This didn't make any sense because the gift cards were purchased online & could be used at any site. Yet, this did not seem to matter to anyone I spoke to, as no one was willing to help. So I was back to in person visits with an elusive mgr, that may or may not be present when I was told he would.In the end, it was an employee from a different location that was filling in at "my location" that was helpful. He attempted to load the $ amount back onto the gift card. When that didn't work, he spoke to a mgr from a different site & arranged for a new card to be sent to me.When that card arrived with a zero balance, I wanted the owner's (Jill's) contact information. I wanted a refund & she was the only one who could issue a check. When I rec'd the reimbursement check, the wrong year was filled in & the bank refused to cash or deposit the check. Eventually another check was issued.Never, throughout the process, was there an apology for the fact that I was trying to resolve their (Jilly's) mistake for 5 months. Without success, I physically drove to Jilly's over 10 times to work out this matter.I understand that mistakes happen, but there was such casual disregard for my time by everyone involved- employees, managers & the owner. Beyond disappointing.With plenty of competition out there, I have chosen to patronize another establishment for my car washes. I would recommend you do the same.
-
April 2023 by Greg Ehr
We pay for the “everything wash” and do not get what we pay for. The tire shine only works on one side and the hot air dry doesn’t always work. Also they can be careless when getting the vehicle lined up. My mirrors have been banged by the equipment from them not guiding me on to the moving belt correctly. The other locations do a much better job.
-
April 2023 by Subrata Pal
Their Household cleaning package was best.Please start your household cleaning package again.Like I want to wash my 2 cars and I’d be happy if I get 8-10 washes per month with some fixed monthly package.Lot of my friends are also looking for same package.
-
March 2023 by Alexander Isakoff
They'll make sure you get through right! Amazing staff members with friendly faces. They do a GREAT job prepping the car before the wash. Service was easy, fast, and of excellent quality!GOOD JOB JILLY'SServices: Vacuuming
