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February 2024 by Cindy L.
Angie does a great job grooming my Whoodle.
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February 2024 by Debra
I expected more of a choice in dog treats. The customer service was fine, just a small store with limited inventory.
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February 2024 by Kimberly Cannon
We went to get the Chihuahua a treat today. She loves going in the store and walking around. The cashier we dealt with was very friendly and engaging. We picked up Blue Wilderness Trail Toppers. 1 Beef, 1 Duck, and 1 Chicken.
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December 2023 by L Enne
They have something for just about every pet imaginable, well at least the usual suspects. Dogs, cats, small and furry pets, birds, fish, turtles. They have everything you can imagine and then some! A lot of times they have good deals as well!
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December 2023 by LoveAnimals B.
They're always so nice there. I switched from Petco which is 10min. from my house to a 30 min drive because they're so pleasant and I love the reward program Petsmart offers.
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November 2023 by Mike Chesna
Extremely rude groomer at this location. We have gone to the Brookfield location many times without issue. Made and bath and brush appt here and the groomer made a offhanded comment went back got the bather to inspect her. The bather was going to take her back. The groomer stopped her and searched the dog for the smallest mats and then said we needed a full groom and the dog would have to be shaved.
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November 2023 by Steve Casper
Alaina was fantastic! Our chocolate lab looks and smells great (and had a big smile on his face when I picked him up) and the nail grind solved his nails "clicking" on our floors.
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October 2023 by Drax Z.
I went to take my dog into get his nails clipped. When I walked in there was another gentlemen in front of me in line. We were there for 5-10 mins before an employee outside of the pet grooming area came in to see if we have been helped. We said no and they proceeded to go into the back to let the staff know they have customers. One staff member was working on a dog in the back but who knows what the other one was doing at the time. The staff that was not busy at the time came up front after another 5 mins of us waiting. The staff member didn't even say sorry for the wait and just said yes what can I do for you. The person in front of me was inquiring about bring his dog to get groomed and also provided her with the doctor vet records. She said ok we can make them an appointment and then proceeds to not even look at the documents and tell him they don't need them. The gentlemen left. She again said "yes, how can I help you?" with no sense of friendliness at all. I said I wanted to get my dog in for a nail clipping. The staff member looked up my account and proceed to tell me they don't have updated rabie records for my dog and that the system says it expired in May 2023. However, I had his nails last clipped in August 2023 (so why wouldn't they of updated it then when I showed them). The staff member proceed to say they need updated records. I started to login to my vet's app and the member then goes well there is someone here for an appointment and is 15 minutes early so while you are looking that up I will take her. I said well I only have 15 mins before I have to get my kids so the staff member then rudely said ok I guess I will wait. I pulled up the app showing the record says 5/5/23 for rabies. They proceed to tell me that it doesn't specify if that is the received date or the expiration date. I said well I don't know what else to show you. They said they would call the vet to verify and I said do what you need to do. They then told me they are denying me service today because she is not comfortable doing it on my dog today and that I could come back another day if I would like. It was apparently from the first moment they walked up from the back room they had no desire to do anymore service that day. After I was denied service, I went to get crickets for my bearded dragon. The lady getting me crickets stated saying talking randomly..."Well that is the policy so don't worry about it." I can only imagine the staff member was talking to her over the mic in her ear. So overall my whole experience was terrible. All I wanted is to get my dog's nails clipped which takes 5 mins max for them to do. I have spent so much money there in the last year with a new puppy and I will not be going to that petsmart again anytime soon. Overall they are never overly friendly to me when I go so I will go somewhere that appreciates my business.
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October 2023 by Beverly Lawrence
Great selection with great staff! Feel loke family there.
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October 2023 by Justin Cline
"Shop smart, shop pet smart."*Ash shoots another deadite *Hail to the king, baby. That's the kind of stuff floating through my head as I wander around the store trying to remember what kind of dog food to buy.Seriously though, it's a good store. It's clean, has everything I need, and they have quality groomers.
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October 2023 by Gregg Schulz
Helpful staff. Pets frequent the store. We bring our dog all the time.
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September 2023 by Eli Foote
We love going here for grooming & Nate does a great job with our boy!
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July 2023 by Shira Gui
I bought my two gerbils here. The workers here were very passionate about their work with pets. I remember them asking me what I was going to name them. If you are looking for a small pet, I strongly recommend this place. :) Also, the environment here is pretty normal.
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July 2023 by wynter cianciolo
I wouldn’t even give them one star.. they discriminate against old dogs which is very unfortunate given how much business I’ve given them.
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July 2023 by Dylan Stamm
I bought a scorpion from them recently and I am impressed by how well it was taken care of, but the reptile attendant had an unpleasant attitude and acted as if she knew it all. I did let her know I am an advanced scorpion handler and avid enthusiast and I still felt as if she was trying to tell me my knowledge and experience was wrong. Also I am aware you have to be 18 to purchase an animal, I am 25 and her tone was very snobby and snippy when she asked for my ID.