SkipperBud's Pewaukee has earned a mixed reputation based on customer reviews. Many customers highlight their positive experiences with the sales team, praising knowledgeable and responsive staff such as Drew and Bill, who work hard to find the right boat and ensure smooth transactions from start to finish. Customers have appreciated the set-up, delivery, and financing services, noting that their buying process has been straightforward and hassle-free. The service department has also received praise for specific jobs, such as engine repairs and tire exchanges, with staff like Ryan and his team being recognized for their friendly and effective work. However, the reviews also reveal significant concerns regarding the service experience. Customers report serious issues with boat repairs, including incomplete work, missing parts, and poor quality repairs that often require additional work at their own expense. One customer detailed a damaging incident where their boat was burglarized while on the lot, with over $7,000 worth of parts stolen, and expressed frustration over the lack of security measures and the dealership's refusal to accept responsibility. Further complaints describe a pattern of mistakes, miscommunication, and negligent handling of repairs, leading to repeated visits, delays, and dissatisfaction. Customers also mention unprofessional behavior, such as dismissive responses and a lack of accountability from staff, which has caused frustration and disappointment. Despite these service issues, the overall experience with purchasing has been positive for many, with a recommendation to consider buying from SkipperBud's Pewaukee but advise seeking service elsewhere due to ongoing concerns about repair quality and customer care.
GREAT TEAM!! And One million Thank You's to Kathy Roethle! Brought one of my boats up from FLA and could not be more pleased with the service and communication from her and the whole team. Ryan and his crew take exceptional care and do impeccable work. Thanks Again!
July 2025
Nice Boat Sales Venue. Very nice and helpful staff.
January 2024
Todd Reipe he is the man! Absolutely outstanding customer service and pivotal expertise! Just an all around great guy! Thank you Todd
