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April 2025 by Paige
Worst customer service. Considering switching banks.
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March 2025 by Irene Godina
Very friendly and they will help me understand bank policies when needed. I usually bank at the Silvernail Branch.
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February 2025 by Lightman GE
Rachel.C is very kind and helpful ~
Detail explanation on my taxes form of different account. Thank you~
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February 2025 by Kelsey Mckibben
Shoutout to banker Nick and his lovely supervisor (forgot her name). I had a really traumatic incident with a debt belonging to my ex husband got garnished from my account. They were so helpful and kind during a really scary situation. Thank you!!
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February 2025 by Alexander Lennon
Useless. Would not let me deposit cash to my business checking account because I didn't happen to have my ID on me.
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August 2024 by Devon Steinke
Alec was very patient and detailed in his explainations. Deserves some kind of raise or promotion. All the ladies who set up the meeting were helpful and friendly as well.
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April 2023 by Ava Guth
I went it to get bigger bills for $740 i had worth of small bills from serving. The person that helped me put the money through the counting machine and it sounded like it was rejecting bills which happens to me at the ATM a lot because of bent corners. I counted this amount of money several times at home and right before I went into the bank, $740 was the total. She told me it was $731, and I was surprised because there’s no way it was. She offered to put it through again and got $731 again. If I didn’t have somewhere to be I would’ve offered to count it, but I didn’t. She also didn’t offer to count it herself even though I was making it clear it was $740. No smiling or apologizes. Wasn’t the typical experience I usually have because normally it’s great. $9 is $9 and I wish I had just asked for my original cash back instead of getting the bigger bills
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July 2022 by Kurt Meyle
Apparently your relationship with your bank affects your approval for a credit card.
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February 2022 by Yasbeth Frias
The bank teller didn’t want to give me coins back out of my OWN Account! I wanted to get coins to do a project with my son and she’s over here asking me if the coins is for my job. Like don’t worry what I do with the money i want to take out. Never again. Worst customer service!
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April 2021 by Jessica Pliska Ciesielski
US Bank put my mother's name on somebody else's mortgage without their knowledge or hers. She is currently unable to close on the sale of her home, and has been waiting 8 weeks for this to be resolved. The branch manager in Pewaukee has been utterly useless, and doesn't seem to understand how to escalate the issue or who to contact internally to get answers. She started with the mortgage person for the branch, but they didn't know what to do either. I can't think of a worse bank to deal with.
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April 2021 by Michael Lingenfelter
Phenomenal customer service , the best I have ever received.My income and bank balance have always fluctuated wildly , however I always get treated with the same respect regardless of how much is currently in my account .Abby and Donna were recently so very helpful and both went above and beyond to help, thank you so much and your service is much appreciated.
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December 2020 by Shane Herro
I have been dealing with this branch and the manager Mark for the past year and a half for my Business account.Every employee knows who I am there they know when I need to make it quick, Mark has always answered my questions or helped me get to the right answer. This branch has always been such a pleasure to deal with.Very down to earth folks that work here.
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September 2020 by Steve Rude
I have had nothing but great service from this branch since I have been doing my banking at this particular branch. I can only hope they keep up the good work. Thank you!!
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September 2020 by JIVAL CHANDRASHEKAR
Lack of consideration and loyalty to their customers. Spent 4 hours talking to customer service because they were too lazy and kept referring us to the customer service agents who subsequently referred us back to the branch. We lost 250 dollars for a tiny mistake when it should have only been 50 dollars. Terrible company and terrible branch.
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June 2020 by Jessica Pliska
US Bank put my mother's name on somebody else's mortgage without their knowledge or hers. She is currently unable to close on the sale of her home, and has been waiting 8 weeks for this to be resolved. The branch manager in Pewaukee has been utterly useless, and doesn't seem to understand how to escalate the issue or who to contact internally to get answers. She started with the mortgage person for the branch, but they didn't know what to do either. I can't think of a worse bank to deal with.
