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April 2023 by Ava Guth
I went it to get bigger bills for $740 i had worth of small bills from serving. The person that helped me put the money through the counting machine and it sounded like it was rejecting bills which happens to me at the ATM a lot because of bent corners. I counted this amount of money several times at home and right before I went into the bank, $740 was the total. She told me it was $731, and I was surprised because there’s no way it was. She offered to put it through again and got $731 again. If I didn’t have somewhere to be I would’ve offered to count it, but I didn’t. She also didn’t offer to count it herself even though I was making it clear it was $740. No smiling or apologizes. Wasn’t the typical experience I usually have because normally it’s great. $9 is $9 and I wish I had just asked for my original cash back instead of getting the bigger bills
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July 2022 by Kurt Meyle
Apparently your relationship with your bank affects your approval for a credit card.
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February 2022 by Yasbeth Frias
The bank teller didn’t want to give me coins back out of my OWN Account! I wanted to get coins to do a project with my son and she’s over here asking me if the coins is for my job. Like don’t worry what I do with the money i want to take out. Never again. Worst customer service!
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April 2021 by Jessica Pliska Ciesielski
US Bank put my mother's name on somebody else's mortgage without their knowledge or hers. She is currently unable to close on the sale of her home, and has been waiting 8 weeks for this to be resolved. The branch manager in Pewaukee has been utterly useless, and doesn't seem to understand how to escalate the issue or who to contact internally to get answers. She started with the mortgage person for the branch, but they didn't know what to do either. I can't think of a worse bank to deal with.
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April 2021 by Michael Lingenfelter
Phenomenal customer service , the best I have ever received.My income and bank balance have always fluctuated wildly , however I always get treated with the same respect regardless of how much is currently in my account .Abby and Donna were recently so very helpful and both went above and beyond to help, thank you so much and your service is much appreciated.
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December 2020 by Shane Herro
I have been dealing with this branch and the manager Mark for the past year and a half for my Business account.Every employee knows who I am there they know when I need to make it quick, Mark has always answered my questions or helped me get to the right answer. This branch has always been such a pleasure to deal with.Very down to earth folks that work here.
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September 2020 by Steve Rude
I have had nothing but great service from this branch since I have been doing my banking at this particular branch. I can only hope they keep up the good work. Thank you!!
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September 2020 by JIVAL CHANDRASHEKAR
Lack of consideration and loyalty to their customers. Spent 4 hours talking to customer service because they were too lazy and kept referring us to the customer service agents who subsequently referred us back to the branch. We lost 250 dollars for a tiny mistake when it should have only been 50 dollars. Terrible company and terrible branch.
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June 2020 by Jessica Pliska
US Bank put my mother's name on somebody else's mortgage without their knowledge or hers. She is currently unable to close on the sale of her home, and has been waiting 8 weeks for this to be resolved. The branch manager in Pewaukee has been utterly useless, and doesn't seem to understand how to escalate the issue or who to contact internally to get answers. She started with the mortgage person for the branch, but they didn't know what to do either. I can't think of a worse bank to deal with.
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April 2020 by Theo Kostoulas
This specific US Bank location is fantastic. All the employees (Abby, Nick) I’ve dealt with first hand have always been extremely helpful and courteous. Marc, the branch manager is an asset to the bank. He has been pivotal in assisting and handling all of my financial wires to my brokerage for me. Excellent service & team!
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October 2019 by Silvernail Car Care & Sales
Never had an issue. Great customer service.
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October 2018 by Bob Tall
Couldn't resist after reading some reviews. My 2 cents. The personal banking services I received from John was the best I have ever experienced at any bank in my over 50 years of banking.
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February 2018 by K
I closed my account with U.S. Bank due to the complete lack of customer service, especially from this branch. I have been told to go to a different branch on several occasions for simple requests such as depositing money or talking with someone about my account. U.S. Bank "lost " $150 of mine and told me that they can't do anything about it now. Pay attention to the surprise fees that they charge you. I am shocked that corporate has allowed this abhorrent behavior to continue. U.S. Bank clearly does not exercise customer appreciation or service. My hard earned money is doing well elsewhere.
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May 2017 by Carrie Nettesheim
Horrible customer service. Was told to we could go to a different branch for what we needed help with.
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May 2017 by A Google User
Laura at the front desk is wonderful and pleasant to work with.
