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August 2023 by Thomas Jenkins
Sold me a truck, had an extra bit of inspections done to it, and took it home. Was told my breaks were fine at around 50% left when I took it in 3 weeks to my normal shop. I was told I couldn't take it home without repairs to the break pads, rotators, and drums. None of them were even close to what I was told. The trailer hitch was rusted through, but when I asked about it on the phone, I was told it was fairly new. The inspector failed to see that there was a white mist coming from the ac, which ended up being a refrigerate leak from the cooler in the dash. So, not only did their inspector fail at his job. But he neglected an obvious issue that I saw in the shop with my own eyes and could tell it was going to fail and kill me or others. Would never recommend this place and will never deal with them again. Worst service I've ever reciced. They blamed my mechanic, who I'm related to, and who has no reason to make money off me when I'm only paying for parts. All items I've been quoted have been checked out by me on person. Never again will I show my face at this dealership.
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August 2023 by John Nicksic
Will not work with the dealership again in any fashion. Took it in for service (recall and to diagnose a severe creaking sound in the front drivers side). was told i needed new shock and strut assembly in the front. Was quoted $1400 for the repair. Was quoted at or around $1200 for shocks and struts for both the front AND back elsewhere. This didn't even end up being the problem, anyways. Cannot trust this dealer.
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August 2023 by Gerold Podraza
Outstanding service, excellent communication, must schedule appointment in advance, dealership very busy. But, service experience worth the wait.
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August 2023 by Janet Russell
Very reliable and friendly. Work was done on time. I had no issues at all. Would recommend them.
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August 2023 by Kim Kazda
Pioneer Ford treats you like family! We just purchased our third vehicle from them and could not be happier with the experience! Thank you Jaron!
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April 2023 by Amannda T
After dealing with some off putting experiences with some Dubuque dealerships and not finding a car we really liked we decided to look at surrounding towns and I am insanely glad we did.They publicly post the prices on each vehicle so you can browse while knowing exactly what you are looking at. They also don't vulture you the minute you walk into the parking lot. We had time to look around and get a feel for what cars we wanted to look at further before talking with anyone.James our sales rep was very laid back and didn't make us feel pressured to buy at all. He was willing to answer any questions and made sure we felt comfortable and confident in our purchase. Car shopping makes me nervous and anxious due to past experiences with feeling pushed into a sale I wasn't confident in and I got none of that with Pioneer Ford.While I don't want to be back to buy another vehicle anytime soon (as I love my new car), this would be my first stop every time! I hope they keep the practices and atmosphere they have now because other car sales could learn a lot from them.
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March 2023 by Donna Williams-Richter
Sales and service are the best quality! Everybody here knows their stuff ànd listens to your requests! We have purchased our last four vehicles and dealing on the next purchase right now!
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January 2023 by Scot Harcus
Service tech did a great job on my Ranger like it was his own. I could tell talking with him he also drove a Ranger. He asked me questions about how I liked mine and was it doing the job that Ford said it would? That is great service.
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January 2023 by Gary Hoffman
Awsome people working at this Ford dealership. 5 stars to them
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October 2022 by Andreana Waters
Pioneer Ford is Always Helpful! Andy is Great to talk with about vehicles and they get you into what fits you! I am so happy he worked with me and I drove out of there with something I love!
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October 2022 by Mike Myers
Great sales staff & very good service personnel.
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September 2022 by Josh
Jaron and Andy were amazing. Up front on pricing, fair price on both my trade and the new vehicle. I will be back.
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August 2022 by Mary Rosemeyer
I trust the people at Pioneer Ford in Platteville. It is a family run organization and they care about their customers.
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May 2022 by Matt Weigel
Absolutely A+...the only LOCALLY OWNED "NEW" car dealer in Platteville! Fantastic to work with. My first time purchasing here. Will definitely be back. Everything was easy with no BS...which is sadly, definitely getting pretty rare with new dealers lately.
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January 2022 by ItzMatt_Greenbenz
Love it!
