-
October 2024 by Barbara Shaw
The staff here were excellent to work with. Doug went above and beyond to help us with our new phones, switching carriers and getting a refund from a local competitor who really didn’t want to do anything for us, which saved us a substantial amount of money. If I could I would give them a 10 out of 10 stars. Highly recommend!!!!
-
March 2024 by Preston Millard
Fantastic customer service experience! Just stopped in for a couple things, and the employees were very knowledgeable and helpful! I even found more than I anticipated getting with their current deals! Thank you for your continued dedication to our community! I will definitely continue shopping here!
-
March 2024 by Dangelo Ross
This is the absolute worst place i ever went to for a radio installation and speakers installed. Douglas did a terrible job for $500+ front speakers didn't work had to take my car all the way to madison to get fix which cost another 800 bucks because they had to clean up his mess, he also knocked my ignition loose, i will never go back there or send someone else there. This place is a Nightmare
-
September 2023 by John DeNucci
Always helpful and knowledgeable!
-
December 2021 by Jan J.
My experience over the past ten years with the staff at this store has been that they are condescending and rude. They definitely don't want to wait on customers and treat customers as if they are inferior and bothersome. The last straw for me was when I went to ship a package via UPS and they told me I'd have to pay extra to get a receipt for the package I was shipping. I've shipped packages for years and have never had to pay for a receipt. The attitude and rude behavior of the staff at this store has gotten so bad that I will never, ever enter this store again. I get better treatment and service at Walmart!
-
August 2020 by Jeff Fuller
Had my fuse waiting for me when I came in. Helped with my phone issue. Excellent customer service.
-
December 2019 by teagan gerhart
Horrible service. Brought my husbands phone in to be activated and the employer offers to put the screen protector on. She messed it up and then tried to fix it and ruined the protector. I said something about it and she was like well I don’t know what to tell you. Highly inappropriate! Paid for something that we had to instantly throw away. She was beyond rude and didn’t even offer to give us a new one. Never coming back to this store!
-
August 2019 by Heidi
This place leaves me speechless every time I purchase a cell phone from them. About once a year, for about 12 years, I think “they must be more competent by now”. No, not yet. They always have an excuse and somehow manage to be rude about their incompetence. DON’T buy a phone from Tri Com. Save yourself the headache. This time I wanted a Galaxy s9 Plus... US Cellular of course. I wanted to set it up at home then activate it. It was a Verizon phone they sold me. Ok. mistakes happen. Take it back and Sandra, cops an attitude because I didn’t have time for her to mess with it. Get over it Sandra, it’s a Verizon phone!!! So, without telling me she disconnects my working phone without my permission as my daughter is texting me updates about my grandsons surgery. I, of course, got upset yet she got indignant?!?!?! After this I went to Walmart for Pedialyte, still steamed, and mentioned my experience to a couple of people. They said they go to Dodgeville for their US Cellular needs. No wonder they don’t have Facebook!! The bad reviews would bankrupt them. Good Grief!!!! Mistakes happen but this place just cant get it right and can’t own them....STAY AWAY!!!
-
July 2019 by John Mulcahy
Was having an issue with my iPhone X and out of the 3 USCellular employees, they were mostly uninterested in helping me with that issue other than doing a quick search of the web and telling me I'd probably have to go to an Apple Store. I've only been a USCellular Customer for roughly 10 years, will probably change after our contract is up!
-
June 2019 by E W.
A young lady--seemingly a new employee, in training--was pleasant, but didn't yet know a whole lot about selling computers or phone services. At least she was polite. However, the manager here was incredibly rude. He was disrespectful, hostile, and unwilling to educate customers about what their options were. We will never return to this "authorized agent." Nope.
-
May 2019 by Mandi Mayernik
Great customer service and always helpful.
-
April 2019 by Heidi Marie
This place leaves me speechless every time I purchase a cell phone from them. About once a year, for about 12 years, I think “they must be more competent by nowâ€. No, not yet. They always have an excuse and somehow manage to be rude about their incompetence. DON'T buy a phone from Tri Com. Save yourself the headache. This time I wanted a Galaxy s9 Plus... US Cellular of course. I wanted to set it up at home then activate it. It was a Verizon phone they sold me. Ok. mistakes happen. Take it back and Sandra, cops an attitude because I didn't have time for her to mess with it. Get over it Sandra, it's a Verizon phone!!! So, without telling me she disconnects my working phone without my permission as my daughter is texting me updates about my grandsons surgery. I, of course, got upset yet she got indignant?!?!?!
-
March 2019 by William Kinsman
Very helpful helped me with my call problem and went out of the way to fox my speaker as well excellent location great staff
-
January 2019 by fred charles
Agent was very helpful.
-
December 2018 by Gerald T. / Tesack
The salesman was very warm and personable, I happened to visit this store 15min before their closing time,but this seemed to be of no concern at all to him,He helped me out quickly and efficiently, and seemed knowledgeable about their products.
